Assessment Requirements for SIRXMGT002 Lead a frontline team

Release: 1

Assessment Requirements for SIRXMGT002 Lead a frontline team

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

lead and manage a work team, across the duration of two different work shifts, by:

delegating workplace tasks and responsibilities to a team

evaluating team performance

coaching for improvement in performance on two occasions

implementing a strategy for improve team performance

follow organisational policies and procedures to effectively manage the following difficult situations:

consistent poor performance

workplace conflict.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

monitoring standards of performance

addressing poor performance

dealing with workplace conflict

role and importance of monitoring team members performance and providing feedback

role of leadership in managing frontline teams

strategies for:

identifying causes of poor performance

improving team performance outcomes

organisational standards of performance

principles and techniques in interpersonal communication skills:

conflict resolution

team building

delegation

key principles of coaching and how they are used to assist others in completion of job tasks:

explanation

questioning

listening to trainee

observing and evaluating trainee competency

providing feedback.

Assessment Conditions

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for:

standards of performance

addressing poor performance

dealing with workplace conflict

organisational standards of performance

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d