Assessment Requirements for SIRCPPA011 Assist customers with baby and infant care products

Release: 1

Assessment Requirements for SIRCPPA011 Assist customers with baby and infant care products

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom- based requests for baby and infant products that require referral

suggest suitable baby and infant products for six customers presenting with different needs that individually or cumulatively include the need for:

durable products

formula, feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

provide directions for product use and other information on lifestyle and self-care for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of a variety of baby and infant ages from 0 to 2 years.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common conditions and symptoms for which baby and infant care medicines and products are used

common lifestyle risk factors that can contribute to baby and infant conditions and methods of care

key terminology, jargon and common abbreviations for:

baby and infant health conditions

medicines and products used to relieve symptoms

formula and feeding products

benefits of breastfeeding

contents of the Marketing in Australia of Infant Formula (MAIF) Agreement and its guidelines for providing advice on the use of infant formula

content of Infant Feeding Guidelines for Health Workers

overview of pharmacy range of baby and infant care products; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

application

which products in the range are Pharmacist Only Medicines (S3)

features and benefits of baby and infant care products, aids and equipment, when they are used and common side effects:

durable products

formula

feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

liquids, sprays and drops

ointments, creams, oils and lotions

powders

recognised and credible sources and format of product, lifestyle and care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

sources of information on these types of support services:

baby clubs, including inpharmacy baby care clubs

breastfeeding groups

infant health-care services

organisational procedures for supplying baby and infant care medicines and products.

Assessment Conditions

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

information technology hardware and software

online information systems

pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)

a diverse commercial range of baby and infant care unscheduled products and Pharmacy Medicines (S2):

durable products

formula, feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

customer brochures and leaflets providing information on:

directions for product use

lifestyle and care practices

baby care services

Marketing in Australia of Infant Formula (MAIF) Agreement

organisational procedures for supplying baby and infant care medicines and products

customers with whom the individual can interact; these can be:

customers in an industry workplace who are served by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d