Assessment Requirements for SIRCPPA001 Assist customers with vitamins, minerals and supplements

Release: 1

Assessment Requirements for SIRCPPA001 Assist customers with vitamins, minerals and supplements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom-based requests for vitamin, mineral and supplement products that require referral

suggest suitable vitamin, mineral and supplements products for six customers presenting with different needs

provide directions for product use and other information on lifestyle and self-care practices for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of each of the following customer types:

adults of both genders

the elderly

children.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of these common causes of vitamin and mineral deficiency:

accidents and illness

excessive alcohol consumption

excessive use of laxatives

food allergies resulting in the omission of important food groups

inadequate or fad diets

lack of sunlight

overuse of convenience foods

poor food storage

pregnancy and lactation

regular athletic performance

regular consumption of overcooked food

key terminology, jargon and common abbreviations for the:

diet-related health conditions

commonly requested vitamins, minerals and supplements

overview of pharmacy product range of vitamins, minerals and supplements; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

which products in the range are Pharmacist Only Medicines (S3)

different types of commonly requested products and their use, their side effects and interactions that may contraindicate their use:

vitamins:

A (Retinol-Carotene)

B-complex group

B9 (Folic Acid)

C (Ascorbic Acid)

D (Calciferol-Viosterol-Ergosterol)

E (Tocopherol)

K (Menadione)

minerals:

calcium

chromium

iodine

iron

magnesium

potassium

phosphorous

selenium

sodium

zinc

supplements:

fish oil

glucosamine

recognised and credible sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI) product leaflets, brochures, booklets

internet sites

health-care fact sheets

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

organisational procedures for supplying vitamins, minerals and supplements

sources of specialist advice on nutrition for referral purposes.

Assessment Conditions

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

information technology hardware and software

online information systems

pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)

a diverse commercial product range of vitamins, minerals and supplements as listed in the Knowledge Evidence

customer brochures and leaflets on lifestyle and self-care practices

organisational procedures for supplying vitamins, minerals and supplements

customers with whom the individual can interact; these can be:

customers in an industry workplace who are served by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d