Assessment Requirements for SIRCCPM003 Lead and develop pharmacy teams

Release: 1

Assessment Requirements for SIRCCPM003 Lead and develop pharmacy teams

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the contexts of the job role, and:

take responsibility for leading a pharmacy team over a period of two months

analyse and plan for staffing levels and skill mix to meet workload, for the forthcoming twelve month trading period

plan and budget for staff skill development needs for a twelve month trading period

provide information to staff about roles, responsibilities and goals for two specific sales and service activities

actively involve team members in decision-making processes and develop and communicate clear outcomes and plans for two sales and service issues

conduct a counselling discussion in response to inappropriate workplace behaviour.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key features of pharmacy operational environments:

different job roles and boundaries of responsibility, including managerial roles

skills, knowledge and attitude required to fulfil pharmacy job roles

typical volume of work and staffing levels

key features of pharmacy industry health-care standards and values

format, content and use of:

human resource policies

job descriptions

staffing budgets

operational plans

different leadership styles and characteristics of effective leadership

techniques for motivating team members and building a team-oriented environment:

affirming respect for individual behaviour and differences

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

rewarding individuals and teams

methods for assessing staff skills, knowledge and behaviour

techniques for

decision making and their application to typical workplace issues

conflict resolution and staff counselling.

Assessment Conditions

Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

the following documents which can be:

organisational human resource policies

pharmacy job descriptions

staffing budgets

operational plans

a team whose overall performance is the responsibility of the individual; this can be:

staff in an industry workplace; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

have worked in the pharmacy sector for at least two years.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d