SIR20216 Certificate II in Retail Services

Release: 1

SIR20216 Certificate II in Retail Services

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

12 units must be completed:

7 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SIRXCEG001	Engage the customer
SIRXCOM001	Communicate in the workplace to support team and customer outcomes
SIRXIND001	Work effectively in a service environment
SIRXIND003	Organise personal work requirements
SIRXPDK001	Advise on products and services
SIRXRSK001	Identify and respond to security risks
SIRXWHS002	Contribute to workplace health and safety
Elective units
Food Safety
SIRRFSA001	Handle food safely in a retail environment
Inventory
SIRRINV001	Receive and handle retail stock
Merchandising
SIRRMER001	Produce visual merchandise displays
SIRRMER002	Merchandise food products
Product Knowledge
SIRXPDK002	Advise on food products and services
Sales
SIRXSLS002	Follow point-of-sale procedures
Technology
BSBWOR204	Use business technology
Working in Industry
FSKLRG09	Use strategies to respond to routine workplace problems
SIRXIND002	Organise and maintain the store environment
SIRXIND004	Plan a career in the retail industry

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume Implementation Guide: - http://www.serviceskills.com.au/resources