Assessment Requirements for SIFXIND003 Deal with grief responses

Release: 1

Assessment Requirements for SIFXIND003 Deal with grief responses

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to:

recognise and respond to clients and colleagues grief according to workplace policies and procedures, job role requirements and industry protocols

use appropriate communication techniques with grieving clients and colleagues from a range of social, cultural and religious backgrounds and implement strategies for dealing with own grief.

Evidence of performance responding to two or more grieving clients and colleagues is required to demonstrate consistency of performance and ability to respond to different situations.

Knowledge Evidence

Demonstrated knowledge of:

features of physical and emotional manifestations of grief, including:

crying

fear

pain

depression

anger

sadness

disbelief

denial

shock

violence

humour

relief

withdrawal

confusion

social, religious, cultural and other differences affecting grief responses, including:

religion of client or colleague

cultural response to death

age of deceased person

relationship of client or colleague to deceased person

circumstances surrounding the death

number of losses experienced by client or colleague

level of family or community support

existence of family conflict

health of client or colleague

disability

effective communication strategies for providing a healing response to individuals and families for dealing with grief workplace policies and procedures, in regard to identifying colleagues having difficulty coping with grief, maintaining confidentiality of colleagues and debriefing and peer support systems

funeral services protocols when dealing with the bereaved, including demonstrating tact, maintaining confidentiality of client and business information, respecting others’ views, acting responsibly

types of workplace support materials for dealing with grief, including location and contact details of grief care services, print references, videos, websites, support groups and grief care service information

strategies for monitoring own stress levels in relation to working in the area of grief situations.

Assessment Conditions

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

a funeral services environment where grief reactions and appropriate responses can be assessed

documentation, including information resources related to loss, grief

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with grieving clients and colleagues

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c2c3131e-4418-4aa3-8ff1-a855c95f7fd6