SHB Hairdressing and Beauty Services Training Package

Release: 1.0

Contents

SHB Hairdressing and Beauty Services Training Package	5

SHB30115 Certificate III in Beauty Services	6

SHB30215 Certificate III in Make-Up	9

SHB30315 Certificate III in Nail Technology	12

SHB40115 Certificate IV in Beauty Therapy	15

SHB50115 Diploma of Beauty Therapy	18

BSBSMB304 Determine resource requirements for the micro business	22

Assessment Requirements for BSBSMB304 Determine resource requirements for the micro business	26

BSBSMB403 Market the small business	28

Assessment Requirements for BSBSMB403 Market the small business	33

BSBSMB404 Undertake small business planning	35

Assessment Requirements for BSBSMB404 Undertake small business planning	39

BSBSMB405 Monitor and manage small business operations	41

Assessment Requirements for BSBSMB405 Monitor and manage small business operations	46

BSBSMB406 Manage small business finances	48

Assessment Requirements for BSBSMB406 Manage small business finances	52

SHBBBOS001 Apply cosmetic tanning products	54

Assessment Requirements for SHBBBOS001 Apply cosmetic tanning products	57

SHBBBOS002 Provide body massages	62

Assessment Requirements for SHBBBOS002 Provide body massages	66

SHBBBOS003 Provide body treatments	74

Assessment Requirements for SHBBBOS003 Provide body treatments	78

SHBBBOS004 Provide aromatherapy massages	85

Assessment Requirements for SHBBBOS004 Provide aromatherapy massages	88

SHBBBOS005 Use reflexology relaxation techniques in beauty treatments	94

Assessment Requirements for SHBBBOS005 Use reflexology relaxation techniques in beauty treatments	97

SHBBBOS006 Provide superficial lymph massage treatments	102

Assessment Requirements for SHBBBOS006 Provide superficial lymph massage treatments	105

SHBBCCS001 Advise on beauty products and services	109

Assessment Requirements for SHBBCCS001 Advise on beauty products and services	112

SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments	116

Assessment Requirements for SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments	119

SHBBFAS001 Provide lash and brow services	126

Assessment Requirements for SHBBFAS001 Provide lash and brow services	129

SHBBFAS002 Provide facial treatments and skin care recommendations	134

Assessment Requirements for SHBBFAS002 Provide facial treatments and skin care recommendations	138

SHBBFAS003 Provide specialised facial treatments	148

Assessment Requirements for SHBBFAS003 Provide specialised facial treatments	153

SHBBHRS001 Provide waxing services	160

Assessment Requirements for SHBBHRS001 Provide waxing services	163

SHBBHRS002 Provide female intimate waxing services	169

Assessment Requirements for SHBBHRS002 Provide female intimate waxing services	172

SHBBHRS003 Provide male intimate waxing services	178

Assessment Requirements for SHBBHRS003 Provide male intimate waxing services	182

SHBBHRS004 Provide hair reduction treatments using electrical currents	187

Assessment Requirements for SHBBHRS004 Provide hair reduction treatments using electrical currents	191

SHBBINF001 Maintain infection control standards	199

Assessment Requirements for SHBBINF001 Maintain infection control standards	203

SHBBMUP001 Apply eyelash extensions	207

Assessment Requirements for SHBBMUP001 Apply eyelash extensions	210

SHBBMUP002 Design and apply make-up	215

Assessment Requirements for SHBBMUP002 Design and apply make-up	218

SHBBMUP003 Design and apply make-up for photography	224

Assessment Requirements for SHBBMUP003 Design and apply make-up for photography	227

SHBBMUP004 Design and apply remedial camouflage make-up	232

Assessment Requirements for SHBBMUP004 Design and apply remedial camouflage make-up	235

SHBBMUP005 Apply airbrushed make-up	240

Assessment Requirements for SHBBMUP005 Apply airbrushed make-up	243

SHBBMUP006 Design and apply creative make-up	248

Assessment Requirements for SHBBMUP006 Design and apply creative make-up	251

SHBBMUP007 Work collaboratively on make-up productions	257

Assessment Requirements for SHBBMUP007 Work collaboratively on make-up productions	260

SHBBNLS001 Provide manicure and pedicare services	265

Assessment Requirements for SHBBNLS001 Provide manicure and pedicare services	268

SHBBNLS002 Apply gel nail enhancements	274

Assessment Requirements for SHBBNLS002 Apply gel nail enhancements	277

SHBBNLS003 Apply acrylic nail enhancements	283

Assessment Requirements for SHBBNLS003 Apply acrylic nail enhancements	286

SHBBNLS004 Apply nail art	292

Assessment Requirements for SHBBNLS004 Apply nail art	295

SHBBNLS005 Use electric file equipment for nail services	299

Assessment Requirements for SHBBNLS005 Use electric file equipment for nail services	302

SHBBNLS006 Apply advanced nail art	307

Assessment Requirements for SHBBNLS006 Apply advanced nail art	310

SHBBRES001 Research and apply beauty industry information	315

Assessment Requirements for SHBBRES001 Research and apply beauty industry information	318

SHBBSKS001 Pierce ear lobes	321

Assessment Requirements for SHBBSKS001 Pierce ear lobes	324

SHBBSKS002 Provide diathermy treatments	327

Assessment Requirements for SHBBSKS002 Provide diathermy treatments	331

SHBBSKS003 Design and provide cosmetic tattooing	339

Assessment Requirements for SHBBSKS003 Design and provide cosmetic tattooing	343

SHBBSKS004 Provide upper body piercings	351

Assessment Requirements for SHBBSKS004 Provide upper body piercings	354

SHBBSKS005 Provide micro-dermabrasion treatments	359

Assessment Requirements for SHBBSKS005 Provide micro-dermabrasion treatments	363

SHBBSPA001 Work in a spa therapies framework	371

Assessment Requirements for SHBBSPA001 Work in a spa therapies framework	374

SHBBSPA002 Provide spa therapies	378

Assessment Requirements for SHBBSPA002 Provide spa therapies	381

SHBBSPA003 Provide stone therapy massages	386

Assessment Requirements for SHBBSPA003 Provide stone therapy massages	389

SHBBSPA004 Provide Indian head massages for relaxation	394

Assessment Requirements for SHBBSPA004 Provide Indian head massages for relaxation	397

SHBXCCS001 Conduct salon financial transactions	402

Assessment Requirements for SHBXCCS001 Conduct salon financial transactions	405

SHBXCCS002 Provide salon services to clients	408

Assessment Requirements for SHBXCCS002 Provide salon services to clients	411

SHBXIND001 Comply with organisational requirements within a personal services environment	415

Assessment Requirements for SHBXIND001 Comply with organisational requirements within a personal services environment	418

SHBXWHS001 Apply safe hygiene, health and work practices	422

Assessment Requirements for SHBXWHS001 Apply safe hygiene, health and work practices	426

SHB Hairdressing and Beauty Services Training Package	432

SHB Hairdressing and Beauty Services Training Package

Copyright Statement
© 2015 Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms, the Department’s logo, any material protected by a trade mark and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution-No Derivative Works 3.0 Australia licence. You are free: to copy, distribute, display, and perform the work to make commercial use of the work Under the following conditions: Attribution - You must give the original author credit. No Derivative Works - You may not alter, transform, or build upon this work. Special Conditions (Waiver) For the sake of clarity, where the license refers to "the work", in addition to meaning the work in its entirety this term shall also mean "extracts of the work". Extracts of the work carry with it the respective licence, and is thus “partitioned”. The details of the relevant licence conditions are available on the Creative Commons website (www.creativecommons.org.au) as is the full legal code. The document must be attributed as the SHB Hairdressing and Beauty Services Training Package Release 1.0.
Disclaimer
This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of Department of Education and Training or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, Department of Education and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Published by:	Service Skills Australia

Release Date:	25/09/2015

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB30115 Certificate III in Beauty Services

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services.

These individuals possess a range of well-developed technical and customer service skills where discretion and judgement is required and are responsible for their own outputs. This includes client consultation on beauty products and services.

Work is typically conducted in beauty, waxing, brow and nail salons.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

11 core units

4 elective units, consisting of:

2 units from the list below

2 units from the list below, elsewhere in SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SHBBBOS001	Apply cosmetic tanning products
SHBBCCS001	Advise on beauty products and services
SHBBFAS001	Provide lash and brow services
SHBBHRS001	Provide waxing services
SHBBMUP002	Design and apply make-up
SHBBNLS001	Provide manicure and pedicare services
SHBBRES001	Research and apply beauty industry information
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXWHS001	Apply safe hygiene, health and work practices
Elective units
SHBBHRS002	Provide female intimate waxing services
SHBBHRS003	Provide male intimate waxing services
SHBBMUP001	Apply eyelash extensions
SHBBMUP003	Design and apply make-up for photography
SHBBSKS001	Pierce ear lobes

Qualification Mapping Information

SIB30110 Certificate III in Beauty Services

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB30215 Certificate III in Make-Up

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals employed as make-up artists to design and apply make-up for a range of purposes and occasions across the beauty, fashion, media and entertainment industries.

These individuals possess a range of well-developed technical and consultation skills where discretion and judgement is required and are responsible for their own outputs. This includes working cooperatively with a range of individuals including photographers, fashion stylists and media production staff.

Work is typically conducted as part of a team or on a freelance basis in settings such as make-up studios, retail cosmetic counters, fashion and media sets and photography studios.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

9 core units

6 elective units, consisting of:

3 units from the list below

3 units from the list below, elsewhere in SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SHBBMUP002	Design and apply make-up
SHBBMUP003	Design and apply make-up for photography
SHBBMUP004	Design and apply remedial camouflage make-up
SHBBMUP005	Apply airbrushed make-up
SHBBMUP006	Design and apply creative make-up
SHBBRES001	Research and apply beauty industry information
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXWHS001	Apply safe hygiene, health and work practices
Elective units
BSBSMB304	Determine resource requirements for the micro business
BSBSMB403	Market the small business
BSBSMB404	Undertake small business planning
BSBSMB405	Monitor and manage small business operations
BSBSMB406	Manage small business finances
SHBBBOS001	Apply cosmetic tanning products
SHBBCCS001	Advise on beauty products and services
SHBBFAS001	Provide lash and brow services
SHBBHRS001	Provide waxing services
SHBBMUP001	Apply eyelash extensions
SHBBMUP007	Work collaboratively on make-up productions
SHBXCCS001	Conduct salon financial transactions

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB30315 Certificate III in Nail Technology

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals employed as nail technicians to provide manicure and pedicare services, including the application of nail art and acrylic and gel nail enhancements.

These individuals possess a range of well-developed technical and customer service skills where discretion and judgement is required and are responsible for their own outputs. This includes client consultation on nail care products and services. Nail technicians may also be self-employed and responsible for managing their own nail station.

Work is typically conducted in nail and beauty salons.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

11 core units

4 elective units, consisting of:

2 units from the list below

2 units from the list below, elsewhere in SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SHBBCCS001	Advise on beauty products and services
SHBBNLS001	Provide manicure and pedicare services
SHBBNLS002	Apply gel nail enhancements
SHBBNLS003	Apply acrylic nail enhancements
SHBBNLS004	Apply nail art
SHBBNLS005	Use electric file equipment for nail services
SHBBRES001	Research and apply beauty industry information
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXWHS001	Apply safe hygiene, health and work practices
Elective units
BSBSMB304	Determine resource requirements for the micro business
BSBSMB403	Market the small business
BSBSMB404	Undertake small business planning
BSBSMB405	Monitor and manage small business operations
BSBSMB406	Manage small business finances
SHBBNLS006	Apply advanced nail art

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB40115 Certificate IV in Beauty Therapy

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals who work as beauty therapists to provide a range of beauty therapy treatments and services, including lash and brow treatments, nail services, make-up, massage and waxing. They communicate with clients to recommend treatments and services and sell retail skin care and cosmetic products.

These individuals undertake work independently, with limited guidance from others, to perform routine and non-routine activities and solve non-routine problems. They apply and adapt technical skills and knowledge, and use judgment in the provision of beauty treatments and services. These individuals are responsible for their own outputs and provide limited guidance to others.

Work is typically conducted in beauty salons and spas.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

19 units must be completed:

13 core units

6 elective units, consisting of:

3 units from the list below

3 units from the list below, elsewhere in SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SHBBBOS001	Apply cosmetic tanning products
SHBBBOS002	Provide body massages
SHBBBOS003	Provide body treatments
SHBBFAS001	Provide lash and brow services
SHBBFAS002	Provide facial treatments and skin care recommendations
SHBBHRS001	Provide waxing services
SHBBMUP002	Design and apply make-up
SHBBNLS001	Provide manicure and pedicare services
SHBBRES001	Research and apply beauty industry information
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXWHS001	Apply safe hygiene, health and work practices
Elective units
SHBBBOS004	Provide aromatherapy massages
SHBBFAS003	Provide specialised facial treatments
SHBBMUP001	Apply eyelash extensions
SHBBMUP003	Design and apply make-up for photography
SHBBMUP004	Design and apply remedial camouflage make-up
SHBBNLS002	Apply gel nail enhancements
SHBBNLS003	Apply acrylic nail enhancements
SHBBNLS004	Apply nail art
SHBBNLS005	Use electric file equipment for nail services
SHBBNLS006	Apply advanced nail art

Qualification Mapping Information

SIB40110 Certificate IV in Beauty Therapy

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB50115 Diploma of Beauty Therapy

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals employed as beauty therapists to provide a broad range of beauty therapy treatments and services including facial treatments, body massage and treatments, hair removal, lash and brow treatments, nail and make-up services. This includes consultation with clients to provide beauty advice, recommend beauty treatments and services, and sell retail skin-care and cosmetic products.

These individuals work relatively autonomously, and are accountable for personal outputs. Their work involves the self-directed application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques.

Work is typically conducted in beauty salons and spas.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

25 units must be completed:

13 core units

12 elective units, consisting of:

all units from Group A, B, or C:

Group A – Electrolysis/Diathermy

Group B – Relaxation Massage

Group C – Spa Treatments

remaining units from Group D - General Electives, elsewhere in SHB Training Package, or any other current training package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units
SHBBBOS002	Provide body massages
SHBBBOS003	Provide body treatments
SHBBFAS001	Provide lash and brow services
SHBBFAS002	Provide facial treatments and skin care recommendations
SHBBFAS003	Provide specialised facial treatments
SHBBHRS001	Provide waxing services
SHBBMUP002	Design and apply make-up
SHBBNLS001	Provide manicure and pedicare services
SHBBRES001	Research and apply beauty industry information
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXWHS001	Apply safe hygiene, health and work practices
Elective units
Group A – Electrolysis/Diathermy
SHBBHRS004	Provide hair reduction treatments using electrical currents
SHBBINF001	Maintain infection control standards
SHBBSKS002	Provide diathermy treatments
Group B – Relaxation Massage
SHBBBOS004	Provide aromatherapy massages
SHBBBOS005	Use reflexology relaxation techniques in beauty treatments
SHBBCCS002	Prepare personalised aromatic plant oil blends for beauty treatments
SHBBSPA003	Provide stone therapy massages
SHBBSPA004	Provide Indian head massages for relaxation
Group C – Spa Treatments
SHBBBOS004	Provide aromatherapy massages
SHBBCCS002	Prepare personalised aromatic plant oil blends for beauty treatments
SHBBSPA001	Work in a spa therapies framework
SHBBSPA002	Provide spa therapies
SHBBSPA003	Provide stone therapy massages
SHBBSPA004	Provide Indian head massages for relaxation
Group D - General electives
BSBSMB304	Determine resource requirements for the micro business
BSBSMB403	Market the small business
BSBSMB404	Undertake small business planning
BSBSMB405	Monitor and manage small business operations
BSBSMB406	Manage small business finances
SHBBBOS004	Provide aromatherapy massages
SHBBBOS005	Use reflexology relaxation techniques in beauty treatments
SHBBBOS006	Provide superficial lymph massage treatments
SHBBCCS002	Prepare personalised aromatic plant oil blends for beauty treatments
SHBBHRS002	Provide female intimate waxing services
SHBBHRS003	Provide male intimate waxing services
SHBBINF001	Maintain infection control standards
SHBBMUP003	Design and apply make-up for photography
SHBBMUP004	Design and apply remedial camouflage make-up
SHBBSKS002	Provide diathermy treatments
SHBBSKS003	Design and provide cosmetic tattooing
SHBBSKS004	Provide upper body piercing
SHBBSKS005	Provide micro-dermabrasion treatments
SHBBSPA001	Work in a spa therapies framework
SHBBSPA002	Provide spa therapies
SHBBSPA003	Provide stone therapy massages
SHBBSPA004	Provide Indian head massages for relaxation

Qualification Mapping Information

SIB50110 Diploma of Beauty Therapy

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

BSBSMB304 Determine resource requirements for the micro business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to select options for resource acquisition, develop procedures and systems for efficient installation, and use and maintain resources.

It applies to individuals who are establishing or operating a micro business providing self-employment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify resources needed in the business	1.1 Use the business profile to determine types of resources that may be required 1.2 Gather information regarding resource requirements from appropriate sources 1.3 Determine resource quantities in accordance with business activity levels and financial position
2. Select appropriate sources for resources required in the business	2.1 Investigate different options for acquiring resources needed in the business in terms of business profile and stakeholder needs 2.2 Determine reliability, risks and costs associated with these options in line with business projections 2.3 Determine ease of access to sources of service and support 2.4 Select suitable options as investigated 2.5 Establish relationships with suppliers and other key people
3. Prepare for use of resources in the business	3.1 Design procedures and systems to allow effective and efficient introduction, use and maintenance of resources 3.2 Negotiate and review arrangements for supply of resources to ensure the business profile is met 3.3 Design procedures for monitoring use of resources 3.4 Develop procedures for maintenance, support, repair and replacement of business machinery, equipment and software

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1, 2.2, 3.1	Gathers, interprets and analyses textual and numerical information from a range of sources and identifies relevant and key information
Writing	1.1, 1.3, 2.5, 3.1-3.4	Uses factual information and industry related terminology to complete simple instructional documentation
Oral Communication	2.1, 2.5, 3.2	Uses relevant language suitable to audience to convey requirements, and listening and questioning techniques to confirm understanding
Numeracy	1.3, 2.2, 3.1	Analyses numerical information to calculate resource and equipment expenditure
Interact with others	2.5	Uses a range of communication strategies to establish a connection with others
Get the work done	1.1-1.3, 2.1-2.4, 3.1, 3.4	Plans, organises and implements tasks required to determine resource requirements Invests some time in looking for new ideas and opportunities, selecting appropriate options as required Considers effectiveness of a solution in terms of how well it meets business goals Uses digital tools to access, organise, integrate and share information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB304 Determine resource requirements for the micro business	BSBSMB304A Determine resource requirements for the micro business	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Assessment Requirements for BSBSMB304 Determine resource requirements for the micro business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine appropriate resource levels in line with business profile and desired profit

select options for resource acquisition suited to the business and financial position, including stakeholder needs

establish relationship with suppliers including negotiating and reviewing supplies to suit profile of business

develop procedures and systems to allow for efficient and effective installation and use of resources, including monitoring and maintenance as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify commonwealth, state/territory and local government legislative requirements relating to business operations

list functions of a range of business equipment and machinery (including information technology/communications systems and software)

outline organisation’s business profile and structure

state how often a business profile should be updated

describe procedures and systems for use of and routine maintenance of resources

summarise types of resources required as per the business profile.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant workplace documentation and resources including a business profile sample

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

BSBSMB403 Market the small business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to monitor and improve business performance via a clear strategy complementing the business plan.

It applies to individuals who operate a small business independently or within a larger organisation. Individuals in this role analyse and interpret market data and are proficient communicators.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop marketing strategies	1.1 Analyse the business and its key products or services to determine focus of marketing activities, in accordance with objectives of the business plan 1.2 Evaluate customer base and target market for the small business as a basis for marketing objectives and strategies 1.3 Determine marketing objectives and strategies are ethically and culturally appropriate, in consultation with relevant people and in accordance with the business plan
2. Determine a marketing mix for the business	2.1 Balance product mix, volumes and pricing to optimise sales and profit 2.2 Evaluate costs and benefits of using different distribution channels and/or providing different levels of customer service, and consider results in determining marketing mix 2.3 Determine promotional activities to suit target market 2.4 Consider customer needs and preferences in determining marketing mix 2.5 Determine marketing mix according to market and business needs
3. Implement marketing strategies	3.1 Brief those involved in the marketing effort on their roles and responsibilities, to ensure success of marketing strategies 3.2 Plan and implement promotional activities, in accordance with marketing objectives and budgetary requirements
4. Monitor and improve marketing performance	4.1 Monitor marketing activities and evaluate business performance according to objectives and targets of the business plan 4.2 Analyse performance gaps and take corrective action or set new targets 4.3 Encourage all relevant people to propose ways to improve marketing performance 4.4 Seek and analyse customer reaction to all aspects of the marketing mix, using culturally appropriate processes, to improve targeting and outcomes 4.5 Conduct ongoing research of customer requirements to identify opportunities for change and improvement 4.6 Monitor and investigate market changes for new opportunities to aid business development

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.2-2.4, 3.2, 4.1, 4.4, 4.6	Identifies, analyses and evaluates complex information from a range of sources
Writing	1.3, 2.3, 2.5, 3.1, 3.2, 4.4-4.6	Prepares reports and other workplace documentation using structure, layout and terminology appropriate to the audience
Oral Communication	1.3, 3.1, 4.3, 4.4	Presents ideas and requirements clearly and using language and non-verbal techniques appropriate to audience and environment Uses questioning and listening to check and confirm understanding
Numeracy	2.1, 2.2, 3.2, 4.2	Analyses numerical information to determine budgetary requirements and product quantities Uses a range of calculation methods to evaluate costs and benefits
Navigate the world of work	4.5	Regularly reviews current situation and develops strategies to address improvements in marketing performance
Interact with others	4.3	Recognises importance of building rapport to establish effective working relationships
Get the work done	1.1-1.3, 2.1-2.5, 3.2, 4.1, 4.2	Plans, organises and implements tasks required to develop and implement marketing strategies Implements actions as per plan, making slight adjustments if necessary and addressing some unexpected issues Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Identifies concepts, principles and features of approaches in use in other contexts, and redesigns these to suit own situation Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB403 Market the small business	BSBSMB403A Market the small business	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Assessment Requirements for BSBSMB403 Market the small business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine objectives of the business plan, including marketing activity focus

evaluate customer base

understand what is ethically and culturally appropriate

determine a marketing mix according to market and business needs, including:

ability to optimise sales and profit

ability to evaluate costs and benefits

determine customer needs and promotional activities

determine marketing strategies, including briefing appropriate personnel on their responsibilities

monitor and evaluate activities and performance, and correct performance gaps

consult and communicate effectively with relevant people

research and monitor ongoing changes and improvements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss industry market trends

identify performance evaluation methods

explain methods of analysing costs and benefits of marketing strategies

summarise methods of developing marketing objectives and marketing mix

outline methods of monitoring customer satisfaction

identify relevant market analysis and research

provide a detailed explanation of relevant marketing concepts and methods.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources for analysis of data

relevant workplace documents

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

BSBSMB404 Undertake small business planning

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives.

It applies to individuals who operate a small business that operates independently, or as part of a larger organisation. Individuals in this role interpret business information and numerical data competently and are skilled communicators.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify elements of the business plan	1.1 Identify purpose of the business plan 1.2 Identify and review essential components of the business plan 1.3 Identify and document business goals and objectives as a basis for measuring business performance
2. Develop a business plan	2.1 Research resources, legal and compliance requirements, specifically in relation to occupational health and safety (OHS), in accordance with business goals and objectives 2.2 Research market needs, and market size and potential 2.3 Identify sources and costs of finance, from financial plan, to provide required liquidity and profitability for the business 2.4 Identify methods, from marketing strategies, to promote market exposure of the business 2.5 Identify methods/means of production/operation from production/operations plan to conform with business goals and objectives 2.6 Identify staffing requirements to effectively produce/deliver products/services 2.7 Identify specialist services and sources of advice, where required, and cost in accordance with available resources
3. Develop strategies for minimising risks	3.1 Identify specific interests and objectives of relevant people and seek and confirm their support of planned business direction 3.2 Identify and develop risk management strategies according to business goals and objectives, and relevant legal requirements 3.3 Develop a contingency plan to address possible areas of nonconformance with the plan

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1-2.7, 3.1, 3.2	Identifies, analyses and evaluates complex workplace documentation during planning process
Writing	1.3, 2.3-2.7, 3.1-3.3	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	3.1	Articulates ideas and requirements using language appropriate to audience
Numeracy	2.2, 2.3, 2.5-2.7	Interprets numerical information to determine prospective markets, resource allocations and business profits/losses
Navigate the world of work	2.1, 3.2	Appreciates implications of legal and regulatory responsibilities related to own work
Get the work done	1.1, 1.2, 2.1-2.7, 3.2, 3.3	Plans, organises and implements tasks required to develop a business plan Implements actions as per plan, making slight adjustments if necessary, and addressing some unexpected issues Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Identifies concepts, principles and features of approaches in use in other contexts, and redesigns these to suit own situation Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB404 Undertake small business planning	BSBSMB404A Undertake small business planning	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Assessment Requirements for BSBSMB404 Undertake small business planning

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

develop a business plan which provides for finance, marketing and provision of products/services to facilitate all business goals and objectives

identify and plan all work health and safety (WHS) responsibilities

develop risk management strategies including a contingency plan for non-conformance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss commonwealth, state/territory and local government legislative requirements and industry codes of practice relating to small business planning

explain methods of evaluation

summarise WHS responsibilities and procedures for identifying hazards relevant to the business

outline planning processes

describe preparation of a business plan

identify principles of risk management relevant to business planning

explain reasons for, and benefits of, business planning

outline setting goals and objectives

explain types of business planning – feasibility studies; strategic, operational, financial and marketing planning.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant legislation, regulations, standards and codes

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

BSBSMB405 Monitor and manage small business operations

Modification History

Release	Comments
Release 2	This version first released with BSB Business Services Training Package Version 1.1. Version created to correct mapping table information
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement a business plan and modify operations as required.

It applies to individuals who operate a small business which stands alone, or is part of a department within a larger organisation. Individuals in this role are skilful communicators and interpret numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop operational strategies and procedures	1.1 Develop an action plan to provide a clear and coherent direction, in accordance with business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues, and implement strategies to minimise risk factors 1.3 Develop a quality system for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop performance measures and operational targets to conform with the business plan 1.5 Develop strategies for innovation, including utilisation of existing, new or emerging technologies, where practicable, to optimise business performance
2. Implement operational strategies and procedures	2.1 Implement systems and key performance indicators/targets to monitor business performance and customer satisfaction 2.2 Implement systems to control stock, expenditure/cost, wastage/shrinkage and risks to health and safety in accordance with the business plan 2.3 Maintain staffing requirements, where applicable, within budget, to maximise productivity 2.4 Carry out provision of goods/services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods/services in accordance with time, cost and quality specifications, and customer requirements 2.6 Apply quality procedures to address product/service and customer requirements
3. Monitor business performance	3.1 Regularly monitor/review achievement of operational targets to ensure optimum business performance, in accordance with business plan goals and objectives 3.2 Review systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Amend operational policies and procedures to incorporate corrective action
4. Review business operations	4.1 Review and adjust business plan, as required, to maintain business viability, in accordance with business goals and objectives 4.2 Clearly record proposed changes to aid future planning and evaluation 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.3, 1.5, 2.1, 2.2, 2.4, 2.5, 3.1, 4.1	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	1.1, 1.3-1.5, 3.2, 3.4, 4.1, 4.2	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	3.2	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding
Numeracy	2.2, 2.3, 2.5	Interprets numerical information to manage performance information and regulate cash flow
Navigate the world of work	1.1-1.3, 2.2, 2.4, 4.1	Develops and revises organisational policies and procedures Appreciates implications of legal and regulatory responsibilities related to own work with specific reference to safety
Get the work done	1.1, 1.3-1.5, 2.1-2.3, 2.5, 2.6, 3.1-3.3, 4.1, 4.3	Plans, organises and implements tasks required to implement strategies and procedures Reflects on how digital systems and tools are used or could be used to achieve work goals Identifies concepts, principles and features of approaches in use in other contexts and considers how these may suit own situation Uses experiences to reflect on how variables impact decision outcomes, and to gain insights into what constitutes ‘good’ judgement and an effective decision in different contexts

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB405 Monitor and manage small business operations	BSBSMB405B Monitor and manage small business operations	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Assessment Requirements for BSBSMB405 Monitor and manage small business operations

Modification History

Release	Comments
Release 2	This version first released with BSB Business Services Training Package Version 1.1. Version created to correct mapping table information
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

develop strategies and procedures to successfully manage business operations, including:

developing an action plan

identifying risk management procedures

developing a quality system

implementing performance measures

utilising technologies to optimise business performance

implement and monitor strategies and procedures developed, including:

analysing and correcting business problems

reviewing and adjusting the business plan

record and research business improvements

make appropriate adjustments to business operations as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain methods for implementing operation and revenue control systems

summarise methods for monitoring performance and implementing improvements

outline work health and safety (WHS) responsibilities and procedures for managing hazards

identify relevant principles of risk management, including risk assessment

clarify quality system principles and methods

explain relevant marketing, sales and financial concepts

summarise relevant performance measures

outline systems to manage staff, stock, expenditure, services and customer service

identify technical or specialist skills relevant to business operations.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant legislation, regulations, standards and codes

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

BSBSMB406 Manage small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement and review financial management strategies on a regular basis.

It applies to individuals who operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role are skillful communicators and interpret financial reports and other numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement financial plan	1.1 Identify financial information requirements and obtain specialist services, as required, to profitably operate and extend the business in accordance with the business plan 1.2 Produce financial budgets/projections, including cash flow estimates, as required for each forward period, and distribute to relevant people in accordance with legal requirements 1.3 Negotiate, secure and manage business capital to best enable implementation of the business plan and to meet requirements of financial backers 1.4 Develop and maintain strategies to enable adequate financial provision for taxation in accordance with legal requirements 1.5 Develop, monitor and maintain client credit policies, including contingencies for debtors in default, to maximise cash flow 1.6 Select key performance indicators to enable ongoing monitoring of financial performance 1.7 Record and communicate financial procedures to relevant people to facilitate implementation of the business plan
2. Monitor financial performance	2.1 Regularly monitor and report on financial performance targets, and analyse data to establish extent to which the financial plan has been met 2.2 Monitor marketing and operational strategies for their effects on the financial plan 2.3 Calculate and evaluate financial ratios according to own/industry benchmarks 2.4 Assess financial plan to determine whether variations or alternative plans are needed, and change as required

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.4, 2.1, 2.4	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	1.2-1.5, 1.7, 2.1	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.3, 1.7	Provides clear explanations using language and features suitable to the audience Uses listening and questioning techniques to confirm understanding
Numeracy	1.1-1.5, 2.1, 2.3, 2.4	Interprets numerical information to calculate all relevant financial information
Navigate the world of work	1.2, 1.4	Appreciates implications of legal and regulatory responsibilities related to own work
Interact with others	1.3, 1.7	Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role Uses effective negotiation skills to achieve outcomes
Get the work done	1.1, 1.2, 1.4-1.6, 2.2, 2.4	Plans, organises and implements tasks required to manage finances Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB406 Manage small business finances	BSBSMB406A Manage small business finances	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

Assessment Requirements for BSBSMB406 Manage small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

operate and extend the business according to the business plan, including:

adhering to legal requirements

meeting requirements of financial backers

defining strategies for contingencies for debtors

defining key performance indicators

communicating with relevant personal

monitor the business against financial plan and make changes as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss benchmarking

explain financial decision-making relevant to the business

summarise significant financial indicators

outline purposes of financial reports

clarify preparation and interpretation of budget/actual reports

identify principles for preparing balance sheets and their interpretation

characterise principles for preparing profit and loss statements and their interpretation

discuss stock records / stock control relevant to the business.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

SHBBBOS001 Apply cosmetic tanning products

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to select and apply cosmetic tanning products.

It requires the ability to consult with clients about tanning products and colour choice, select products and equipment to prepare the skin and apply tanning products using a spray tanning gun. The application of cosmetic tanning products can be an individual service, or form part of a series of services.

It applies to beauticians and beauty therapists who work in beauty salons and spas. In this environment they make routine service decisions within known procedures but work under limited supervision and guidance from others.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Consult client for cosmetic tanning requirements. 1.2 Carry out skin test according to manufacturer instructions to determine sensitivity to product and confirm colour preference as required. 1.3 Identify contraindications to cosmetic tanning and refer client to appropriate professional as required. 1.4 Obtain signed consent from parent or guardian prior to service and ensure their attendance throughout treatment, when providing tanning service to minors. 1.5 Design and record service plan.
2. Prepare to apply cosmetic tanning products.	2.1 Select products and tanning equipment. 2.2 Prepare and wear personal protective equipment. 2.3 Prepare client and provide suitable protective covering. 2.4 Ensure client modesty and privacy throughout service. 2.5 Cleanse and exfoliate client skin, as required. 2.6 Apply moisturisers and barrier creams to prevent over development of tanning products.
3. Use spray gun to apply product.	3.1 Test pressure and operation of spray gun. 3.2 Apply spray tan products evenly and in sequence to achieve desired effect. 3.3 Use techniques that minimise the spread of product spray outside tanning booth area. 3.4 Monitor client reactions and adverse effects. 3.5 Check finished tan application for evenness and remedy if required. 3.6 Minimise waste of products and consumables according to policies and procedures.
4. Review service.	4.1 Evaluate service with client. 4.2 Record outcomes of cosmetic tanning service on client service plan. 4.3 Provide aftercare advice and recommend products and future services. 4.4 Rebook client according to agreed service plan.
5. Clean service area.	5.1 Clean and disinfect equipment, and tanning booth according to manufacturer instructions. 5.2 Replenish tanning booth area in preparation for next service. 5.3 Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and tanning products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Problem solving skills to:	identify issues with spray gun and take remedial action.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data, and product purchases.

Unit Mapping Information

SIBBSKS302A Apply cosmetic tanning products

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS001 Apply cosmetic tanning products

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust service plan to provide safe and appropriate spray tanning services for at least five clients of differing height, weight, age and cosmetic tanning preference

maintain client records for the above clients detailing:

aftercare advice

adverse reactions

contraindications

follow up advice

service outcomes

procedure followed

products used

spray gun setting

provide spray tanning services for each client that demonstrate:

aftercare advice

colour choice suitable for client skin and type

effective skin exfoliation and preparation

even colour

use of client and operator personal protection equipment

clean, maintain, and reassemble spray tanning equipment

recognise skin reactions to patch test

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to applying cosmetic tanning products

organisational policies and procedures relevant to applying cosmetic tanning products:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding tanning services

scope of practice in regard to:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

ingredients of tanning products, exfoliators and moisturisers and their effects on skin

advantages and disadvantages of types of tanning products available

product selection for different skin colours and type

use and effect of tanning enhancers

how and when to use tanning correctors

cleaning, maintenance and reassembling of cosmetic tanning equipment and accessories

typical problems that occur with equipment and how to fix according to manufacturer instructions

risks associated with the use of pressurised cosmetic tanning equipment

importance of using equipment with a pressure gauge

age at which a person is classed as a minor and why minors can only be treated with informed parent or guardian consent

contraindications that prevent or restrict service or may require referral to a medical professional and their relationship to cosmetic tanning treatment:

asthma

bacterial, fungal, parasitic and viral infections

eczema

pigmentation disorders

psoriasis

sunburn

adverse reaction appearance and management in relation to cosmetic tanning services:

burning sensations

coughing

fainting

itching

swelling

skin irritation

watery eyes

pigmentation disorders that affect cosmetic tanning application:

hypopigmentation

hyperpigmentation

importance of pre and post-service advice

aftercare advice, products and services in maintaining tanning service

sustainable operating procedures for the conservation of product, water and power

environmentally sound disposal methods for cosmetic tanning service waste.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different spray tanning requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to applying cosmetic tanning products

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

compressors

cosmetic tanning products from a comprehensive professional range

exfoliation products

individual spray booth areas with filtered overspray ventilation

personal protective equipment:

aprons

disposable gloves

face masks

safety glasses

protective caps and covers for clients

professional spray tanning gun and machine

towels.

Assessment activities that allow the learner to:

complete cosmetic tanning within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBBOS002 Provide body massages

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide full body relaxation massages.

It requires the ability to establish priorities with clients, synthesise knowledge of anatomy and physiology and lifestyle factors to design body massage routines, and provide advice on body products and protection from environmental damage. Body massage can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss body massage requirements and lifestyle factors with client to identify treatment priorities. 1.3 Identify client skin, contraindications, and possible adverse reactions and discuss with client. 1.4 Refer client to appropriate professional as required. 1.5. Review client medical history, medications and obtain medical approval prior to treatment as required.
2. Design and recommend massage.	2.1 Design proposed treatment for a single or series of treatments and discuss benefits and potential adverse effects with client. 2.2 Explain recommendations for duration, frequency and cost of body massages to client. 2.3 Modify treatment plan, record updates and obtain client consent.
3. Prepare for body massage treatment.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare client and select massage products based on agreed treatment plan. 3.3 Use energy, water, products and other resources efficiently during preparation and subsequent treatment process.
4. Provide body massages.	4.1 Position self and client to minimise fatigue and risk of injury. 4.2 Apply massage medium, movements and techniques according to treatment plan. 4.3 Vary massage routine to suit treatment objectives and client reactions. 4.4 Ensure client comfort and modesty throughout treatment. 4.5 Allow post treatment recovery time in a relaxing environment.
5. Review massage and provide body care advice.	5.1 Evaluate body massage treatment with client. 5.2 Record outcomes of treatment on client treatment plan. 5.3 Review current body skin care regimen and make recommendations to support client objectives. 5.4 Manage client expectations of potential outcomes. 5.5 Recommend home care, lifestyle changes, products and future treatments. 5.6 Update treatment plan and rebook client as required.
6. Clean treatment area.	6.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 6.2 Restock equipment and products in preparation for next treatment. 6.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning products source and interpret credible information from: anatomy and physiology publications anatomical charts and models.
Writing skills to:	record treatment using basic anatomy and physiology terminology to describe body areas and anatomical positions.
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment price and timing.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, rebook future treatments, and record stock data and product purchases.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS002 Provide body massages

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six appropriate and safe body massages to clients of differing height, weight and age suitable for the established client treatment plan

explain to client effects and benefits of body massage on anatomy and physiology of the following body systems:

articular and skeletal

circulatory and lymphatic

endocrine

integumentary

muscular and nervous

respiratory

provide massage to treat each of the following areas as appropriate to the above clients:

abdomen

arms

back

décolletage

feet

hands

legs

neck

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following massage movements:

effleurage

friction

petrissage

tapotement

vibration

gentle, passive movement and appropriate massage techniques:

repetition

rhythm

variation

design, record and update treatment plans using correct anatomy and physiology terminology and specifying details of:

client feedback

contraindications and conditions

products used

massage techniques and movements

outcomes of previous and current treatment

post treatment lifestyle and product advice

treatment duration, areas treated and areas not treated

treatment objectives

recommended future treatments

design a series of four progressive treatments for three of the clients to address ongoing needs of each client

identify major bones and superficial muscles by light palpation

recognise contraindications, skin diseases and disorders relevant to body massage as listed in Knowledge Evidence

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory, and local health and hygiene regulations and requirements relevant to providing body massages

organisational policies and procedures relevant to providing body massages:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

factors likely to affect suitability of body massage for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects, benefits and application of each type of massage movement and technique, as listed in the Performance Evidence.

effects and benefits of massage on body systems:

articular and skeletal

circulatory and lymphatic

endocrine

integumentary

muscular and nervous

anatomical position terminology in relation to body massage:

anterior and posterior

deep and superficial

distal and proximal

inferior and superior

lateral and medial

interdependence of body systems and their relationship to massage

skeletal, muscular and nervous systems and relationship to body movement

nervous system and its relationship to skin sensations

lymphatic and circulatory systems

classification of joints and types and ranges of motion

position of major bones

position and action of superficial muscles in relation to body massage

common disorders of the following body systems and their relationship to body massage:

circulatory and blood borne

lymphatic

endocrine

muscular

nervous

articular and skeletal

gross skin anatomy and physiology and differences in skin depending on body location

skin as a sense organ:

process of nerve conduction

stimuli and skin receptors

systems and pathways of sensory and motor neuronal conduction

variations in sensory perception and its relationship to body massage

contraindications that prevent treatment or require clearance from a medical professional to proceed and relationship to body massage:

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

extreme fatigue

extremes of body temperature

localised fractures

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

contraindications that restrict treatment and appropriate modifications to massage:

allergies

areas exhibiting loss of tactile sensation

asthma

fragile skin

inflammation

lumps and tissue changes

rashes

recent chemical peels, epilation, Intense Pulsed Light, laser or microdermabrasion treatment

recent scar tissue

severe oedema

skin trauma

sprains

appearance and limitations of body massage in skin disorders and diseases:

dermatitis and eczema

icthyosis

lupus erythematosus

scleroderma

skin tumours

uticaria

physiology of adverse reactions to body massage and appropriate remedial action:

allergy to products

bruising

dizziness

emotional release

erythema

joint sounds

headaches

muscle spasms

pain or discomfort

skin blemishes

lifestyle factors and benefits of lifestyle changes:

alcohol consumption

exercise routine

hobbies

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

effects and benefits of aftercare advice, products and treatments relevant to body massages.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different body massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to providing body massages

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

massage oils or creams or powder

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide body massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBBOS003 Provide body treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide body treatments incorporating body massage techniques, electrical currents, body scrubs and wraps.

It requires the ability to establish priorities with clients, synthesise knowledge of anatomy, physiology and skin, and operate specialised equipment with allied cosmetic products to design and provide body treatments addressing relaxation requirements. Body treatments can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty salons and spas. In this environment they work as part of a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss body treatment requirements and lifestyle factors with client and identify treatment priorities. 1.3 Identify client medical history, medications and obtain medical approval prior to treatment as required. 1.4 Assess client skin condition and possible adverse reactions and discuss with client. 1.5 Identify contraindications to body treatment and refer client to appropriate professional as required. 1.6 Assess suitability of body treatment to meet client requirements.
2. Design and recommend body treatment.	2.1 Design proposed treatment for a single or series of treatments that maximise required client outcomes and minimises skin damage. 2.2 Explain benefits and potential adverse effects of designed treatment to client. 2.3 Discuss recommendations for duration, frequency and treatment costs with client. 2.4. Discuss lifestyle factors that may impact on effectiveness of treatment with client. 2.5 Modify treatment plan, record updates and obtain client consent.
3. Prepare for body treatment.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare client, equipment and products based on agreed treatment plan. 3.3 Ensure client comfort and modesty throughout treatment. 3.4 Assess environmental impact and identify appropriate disposal methods based on cosmetic chemistry ingredients. 3.5 Use energy, water and other resources effectively during preparation and subsequent treatment process.
4. Provide body wrap treatment.	4.1 Exfoliate skin, and apply body wrap products or herbal pack according to treatment plan. 4.2 Monitor client comfort, and modify treatment as required. 4.3 Remove products, rinse the skin and apply aftercare products. 4.4 Monitor client and allow post recovery time in a relaxing environment.
5. Operate electrical equipment to provide body treatment.	5.1 Exfoliate skin according to treatment plan. 5.2 Use direct current to infuse selected products into the epidermis according to treatment plan. 5.3 Stimulate circulation with electrical equipment and apply treatment products according to manufacturer instructions and treatment plan. 5.4 Monitor client reactions and adjust equipment, electric current intensity, and treatment as required. 5.5 Allow post treatment recovery time in a relaxing environment.
6. Review treatment and body care advice.	6.1 Evaluate body treatment with client. 6.2 Record outcomes of treatment on client treatment plan. 6.3 Review current body skin care regimen and make recommendations to support client objectives. 6.4 Manage client expectations of potential outcomes. 6.5 Recommend home care, lifestyle changes, products and future treatments. 6.6 Update treatment plan and rebook client as required
7. Clean treatment area.	7.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 7.2 Restock equipment and products in preparation for next treatment. 7.3 Dispose of general waste and used treatment products to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILL	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning products source and interpret reliable information from: anatomy and physiology, skin science, cosmetic chemistry and nutrition publications anatomical charts and models interpret product and equipment information on safe use of cosmetic formulations, ingredients and device parameters.
Oral communication skills to:	provide simple explanations to client on the effect of the selected device, products, and impacts on body and skin appearance protect client confidentiality by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment duration, sequencing, costs, product quantities and prices calculate cosmetic ingredient quantities and ratios to mix products and assess effectiveness of formulations calculate intensity and duration of electric currents.
Technology skills to:	access credible on-line publications and resources which build knowledge to provide advice to clients use software interfaces on equipment use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS003 Provide body treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide six safe and appropriate body treatments to clients of differing age and weight and which meet one or more of the following client treatment objectives:

skin exfoliation

skin softening and hydration

relaxation

recognise contraindications, skin diseases and disorders relevant to each device listed in Assessment Conditions and to allied body products

provide treatments to each of the following areas as appropriate to the above clients:

abdomen

arms

back

décolletage

legs

neck

design a sequence of four treatments and product recommendations for three of the above clients to address priorities of each client

demonstrate safe and appropriate application of each of the following:

direct current (galvanic) machine to infuse products into the epidermis

high frequency machine

steamer or infra-red or hydrotherapy or G5 mechanical massager to stimulate circulation

design, record and update treatment plans and records for each of the above clients specifying the details of:

client feedback

contraindications and conditions

equipment and products used

outcomes of previous and current treatment

post treatment lifestyle and product advice

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

treat clients effectively and minimise skin reactions

identify risk situations that cause short or overloaded circuits and take remedial action

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to providing body treatments

organisational policies and procedures relevant to providing body treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

manufacturer instructions for the use of electrical equipment in body treatments

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication or condition

limitation of body treatments

role of complementary therapist and medical practitioner

factors likely to affect suitability of body treatments for client:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of professional body ranges and their relationship to each device or treatment step

effects and benefits on the physical structure of the skin and on body systems of:

direct current (galvanic) to infuse products into the epidermis

high frequency machine

steamer

infra-red

hydrotherapy

G5 mechanical massager

anatomical position terminology in relation to body treatments

structural layers of the human body

anatomy and physiology of cells, tissues, organs

interdependence of body systems and their relationship to a healthy body and skin:

nervous system and its relationship to skin sensations

lymphatic and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

position of major bones

position and action of superficial muscles

postural and skeletal abnormalities

common disorders of body systems and their relationship to body treatments

normal and abnormal function of skin glands and skin gland secretions

Fitzpatrick skin types

skin as a sense organ and relationship to each device used

the role of endocrine glands and hormones as they relate to the sebaceous and sweat glands

function, formation and behaviour of major skin chemicals

normal skin responses to irritation and trauma

ingredients in treatment products, effects and benefits to skin, potential adverse effects and those contraindicated for specific clients

chemical formulations of body treatment products:

exfoliants

masks

moisturisers

scrubs

wraps

contraindications to specific formulations and ingredients identified in product information

principles and properties of electrical currents and the technology used in body treatments:

alternating current

direct current

frequencies and wavelengths of the electromagnetic spectrum and effect of infra-red frequencies on skin and soft tissue

contraindications that prevent body treatments or require clearance from a medical professional to proceed and their relationship to body treatments:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease:

heart diseases and disorders

extreme fatigue

extremes of body temperature

pregnancy

contraindications that prevent electrical body treatments and their relationship to body treatments:

dysfunction of nervous system

pacemakers

contraindications that restrict body treatments and appropriate modifications to treatment plan:

allergies

anxiety

areas exhibiting loss of tactile sensation

asthma

diabetes mellitus, type one and two

epilepsy

fragile skin

high or low blood pressure

history of thrombosis or embolism

inflammation

medications that cause thinning or inflammation of the skin

metal pins or plates

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

piercings

psoriasis

recent chemical peels, epilation, Intense Pulsed Light, laser or microdermabrasion treatment

recent scar tissue

severe oedema

skin trauma

varicose veins

appearance and limitations of body massage in skin disorders and diseases

physiology of adverse reactions to body treatments and appropriate remedial action:

allergy to products

bruising

emotional release

erythema resulting from treatment and skin care product

muscle spasms

pain or discomfort

psychological reactions of client to electrical current treatment

skin blemishes

temperature discomfort

lifestyle factors and benefits of lifestyle changes likely to increase the effects of body treatments:

alcohol consumption

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and treatments relevant to body treatments.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different body treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to providing body treatments

equipment manufacturer instructions

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

bowls

brushes for product application

cleaning and disinfection products and equipment

client gowns and hair protectors

disposable facial wipes, microlances, spatulas and tissues

equipment:

direct current (galvanic) machine to infuse products into the epidermis

high frequency machine

steamer or infra-red or hydrotherapy or G5 mechanical massager to stimulate circulation

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

treatment products from two professional body specialist product ranges

treatment towels or linen, or disposable linen.

Assessment activities that allow the learner to:

provide body treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBBOS004 Provide aromatherapy massages

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide aromatherapy massages using blended aromatic plant oils.

It requires the ability to establish priorities with clients, and synthesise knowledge of anatomy and physiology, skin science and lifestyle factors to select aromatic oils and massage techniques to meet client needs. Aromatherapy massage can be a single treatment, or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions. They have knowledge across a range of aromatherapy massage techniques and blended oils.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss aromatherapy massage requirements and lifestyle factors with client to identify treatment priorities. 1.3 Review client medical history, medications and obtain medical approval prior to treatment as required. 1.4 Assess client skin condition and possible adverse reactions and discuss with client. 1.5 Identify contraindications to aromatherapy massage and refer client to appropriate professional as required. 1.6 Assess suitability of aromatherapy massage and capacity of massage movements to meet client requirements.
2. Design and recommend aromatherapy treatment.	2.1 Design proposed treatment for a single or series of treatments including the selection of aromatic oils to maximise outcomes for client and minimise damage to skin. 2.2 Discuss benefits and potential adverse effects of selected blended oils and treatment sequence with client. 2.3 Explain recommendations for duration, frequency and treatment costs. 2.4 Modify treatment plan, record updates and obtain client consent.
3. Prepare for aromatherapy massage.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare client and blended oils based on agreed treatment plan. 3.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Provide massage treatment.	4.1 Apply blended oils and massage sequence to client according to treatment plan. 4.2 Position self and client to minimise fatigue and risk of injury. 4.3 Vary massage routine to suit treatment objectives and in response to client reactions. 4.4 Ensure client comfort and modesty throughout treatment. 4.5 Allow post treatment recovery time in a relaxing environment.
5. Review massage treatment and provide post treatment advice.	5.1 Evaluate aromatherapy massage treatment with client. 5.2 Record outcomes of treatment on client treatment plan. 5.3 Manage client expectations of potential outcomes. 5.4 Recommend home care, lifestyle changes, products and future treatments to improve health and appearance of skin. 5.5 Update client treatment plan and rebook client as required.
6. Clean treatment area.	6.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 6.2 Store aromatherapy oils to ensure longevity. 6.3 Restock equipment and products in preparation for next treatment. 6.4 Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning products interpret and apply product specifications for care and handling of blended oils.
Oral communication skills to:	elect and use appropriate terminology in consultations with clients and discussions with team members protect confidentiality of client information by ensuring other clients and colleagues do not overhear discussions.
Numeracy skills to:	measure product quantities and calculate, treatment timing and pricing.
Technology skills to:	access credible online publications and resources to build knowledge of selection and use of aromatic oils for typical clients use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

SIBBBOS403A Perform aromatherapy massage

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS004 Provide aromatherapy massages

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six safe and appropriate aromatherapy massages to different clients that meet one or more of the following established client objectives:

muscular tension relief

relaxation

skin healing

explain to clients effects and benefits of blended oils listed in Knowledge Evidence and recommended aromatherapy treatment on body systems

design, record and update treatment plans and records for each of the above clients using correct anatomical terminology and specifying details of:

client feedback

contraindications and conditions

products and blended oils used

massage routine

outcomes of previous and current treatment

post treatment lifestyle and product advice

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

recommended future treatments

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following aromatherapy massage movements:

effleurage

friction

petrissage

provide aromatherapy massage treatments that demonstrate appropriate variation in rhythm and repetition of movements

design a series of four treatments for three of the above clients to address ongoing needs of each client

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment areas according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to aromatherapy massages

organisational policies and procedures relevant to aromatherapy massage:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to passive joint movements

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of:

each type of massage movement and technique

blended oils:

basil

bergamot

chamomile

citrus: grapefruit, lemon, lime, mandarin, tangerine

clary sage

eucalyptus

frankincense

geranium

juniper

lavender

rose

rosemary

sandalwood

tea tree

massage on body systems

effects of aromatherapy treatments on body systems:

circulatory

digestive

integumentary

lymphatic

muscular

nervous

respiratory

skeletal and articular

anatomical position terminology in relation to aromatherapy massage

common disorders of body systems and their relationship to aromatherapy treatments

anatomy and physiology of skin structures as it relates to aromatherapy massage:

factors affecting penetration of aromatic plant oils

sensory functions of skin

potential capacity of aromatherapy massage to affect:

sleeping patterns

muscular tension

relaxation of client

healing of skin

care, handling and storage of oils:

clear and accurate labelling

decanting and resealing

protection from light

temperature control

ingredients in mixed oils and their effect on skin and possible contraindications in combining oils with other products

contraindications that prevent treatment or require clearance from a medical professional to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

extremes of body temperature fractures relevant to aromatherapy massage

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

pregnancy

contraindications that restrict treatment and appropriate modifications to treatment and use of oils:

allergies to essential oils

areas exhibiting loss of sensation

asthma

fragile skin

inflammation

lumps and tissue changes

rashes

recent chemical peels, epilation, Intense Pulsed Light (IPL), laser or micro-dermabrasion treatment

recent scar tissue

severe oedema

skin trauma

sprains

appearance and limitations of aromatherapy treatments in skin disorders and diseases:

benign neoplasms and hyperplasias

dermatitis and eczema

icthyosis

lupus erythematosus

scleroderma

skin tumours

uticaria

reactions to aromatherapy massage and appropriate remedial action:

allergy to products and oils

bruising

dizziness

emotional release

joint sounds

headaches

muscle spasms

pain or discomfort

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and treatments relevant to aromatherapy massage.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different aromatherapy massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities with:

basin

hot and cold

running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client cards

organisational policies and procedures relevant to aromatherapy massage

safety data sheets for cleaning products and aromatic oils.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gown and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

trolley for product and bowls

massage oils or creams

pre-blended aromatherapy oils from a comprehensive and professional product range

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide aromatherapy massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBBOS005 Use reflexology relaxation techniques in beauty treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide relaxation treatments using reflexology techniques.

It requires the ability to consult with clients, select products and techniques, and provide manual reflexology relaxation according to client needs and agreed treatment plan. Reflexology can be an individual treatment, or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work in a team but make independent treatment decisions. They have knowledge across a range of reflexology relaxation techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss treatment requirements with client. 1.3 Identify contraindications to treatment, and refer client to appropriate professional as required. 1.4 Explain principles of reflexology, treatment sequence and factors that may restrict treatment. 1.5 Confirm revised treatment plan, record updates and obtain client consent.
2. Prepare for reflexology treatment.	2.1 Prepare treatment area and self. 2.2 Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.3 Prepare client and select treatment products.
3. Provide reflexology treatment.	3.1 Drape client for warmth, with feet and hands exposed as required. 3.2 Ensure client comfort and modesty throughout treatment. 3.3 Select, apply and sequence reflexology relaxation techniques according to treatment plan. 3.4 Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately. 3.5 Work on reflexology points of both feet according to treatment plan. 3.6 Monitor client reactions and adjust reflexology technique and duration as required. 3.7 Allow post treatment recovery time in a relaxing environment.
4. Review treatment and provide post treatment advice.	4.1 Evaluate treatment with client. 4.2 Record outcomes of treatment on client treatment plan. 4.3 Provide aftercare advice and recommend products and future treatments. 4.4 Update treatment plan and rebook client as required.
5. Clean treatment area.	5.1 Remove used towels and gown and clean treatment area and surfaces according to organisational policies and procedures. 5.2 Replenish treatment area for next treatment. 5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skills	Description
Writing skills to:	record treatment using basic anatomy and physiology terminology.
Oral communication skills to:	select and use appropriate terminology in consultations with clients.
Numeracy skills to:	calculate treatment cost and timing.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

SIBBBOS506A Use reflexology relation techniques in beauty treatments

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS005 Use reflexology relaxation techniques in beauty treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide four safe and appropriate reflexology relaxation techniques to different clients suitable for the established client treatment objectives

maintain treatment plans and records for each of the above clients specifying the details of:

client feedback

contraindications

products used

outcomes of previous and current treatment

post treatment information and advice provided

products used

reflexology relaxation techniques applied

relevant medical history and medications

treatment duration, areas treated and areas not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following reflexology relaxation techniques:

breathing

diaphragm relaxer

holding

kneading

knuckling

light and deep friction

rotation and loosening

spinal twist

stretching

stroking and effleurage techniques

toe rotation

twisting and wringing

pressure techniques:

light

average

heavy

leverage techniques using:

fingers

heels of hands

thumbs

apply reflexology relaxation techniques to work reflexology points on both feet

identify major bones, muscles, ligaments and tendons of the feet through light palpation

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to reflexology treatments

organisational policies and procedures relevant to reflexology treatments:

client record management

equipment and product use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to reflexology

history, philosophies and beliefs of reflexology

relationship between muscles and organs to reflexology zones

factors that interfere with the effectiveness of reflexology treatment

anatomy of the foot:

bones:

calcaneus

cuboid

metatarsal

navicular

phalanges

talus

ligaments:

plantar fascia

location of muscles:

anterior tibial

extensor

flexors

peroneal tibial

posterior tibial

tendons:

achilles

contraindications which prevent treatment being undertaken or require clearance from a medical practitioner to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contagious skin diseases

heart diseases and disorders

extreme fatigue

extremes of body temperature

pregnancy

localised contraindications that restrict reflexology relaxation treatment and appropriate modifications:

blisters, corns and calluses

broken bones

bruising

cuts

inflammation

lesions

lumps and tissue changes

medical treatments being undertaken

sprains

rashes

recent scar tissue

severe oedema

skin trauma

principles of reflexology:

body zones

reflex areas

pressure points

reactions to relaxation reflexology and appropriate remedial action:

discomfort

emotional reactions

verbal, visual and tactile feedback

muscular spasms

body temperature discomfort

alleviation of presenting symptoms

possible post treatment adverse effects:

cold-like symptoms due to detoxification

disturbed sleep

headaches

increased urination and bowel movements

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different reflexology requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to reflexology treatments

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable massage table or chair with safe working access at both ends and sides

cleaning and disinfection products and equipment

client gown

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide relaxation reflexology treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBBOS006 Provide superficial lymph massage treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge to provide superficial lymph massage for the treatment of specific skin and body conditions. It requires the ability to interpret a treatment plan, and to select and apply a range of superficial lymph massage techniques.

This unit applies to beauty therapists with knowledge of the anatomy and physiology of the lymphatic system, the role of the lymphatic system in wound healing, inflammation and oedema and the biology of acne conditions. They provide treatments in beauty therapy or medical cosmetic clinics. Treatment may be performed post-operatively under medical supervision. They exercise judgement in planning and implementing an appropriate treatment program.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss massage requirements and lifestyle factors with client and identify treatment priorities. 1.3 Review indications for treatment, contraindications and client feedback and modify treatment plan as required. 1.4 Identify contraindications which prevent treatment and recommend suitable alternative treatments or refer client to appropriate professional as required. 1.5 Confirm treatment objectives and revised treatment plan with client. 1.6 Obtain written medical approval as required.
2. Prepare for treatment.	2.1 Check readiness of treatment area and availability of equipment. 2.2 Prepare client, equipment and products based on agreed treatment plan. 2.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Provide lymphatic massage.	3.1 Position self to minimise fatigue and risk of injury. 3.2 Apply superficial lymph massage routine according to treatment plan. 3.3 Ensure client modesty and comfort throughout treatment. 3.4 Maintain infection control procedures throughout treatment. 3.5 Monitor effects and modify massage appropriately. 3.6 Apply post treatment products according to manufacturer instructions.
4. Review treatment and provide post treatment advice.	4.1 Evaluate lymph massage treatment with client. 4.2 Record outcomes of treatment on client treatment plan. 4.3 Advise client on expected reactions and provide home care and lifestyle advice. 4.4 Discuss next treatment and rebook client as required. 4.5 Complete and store treatment documentation.
5. Clean treatment area.	5.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 5.2 Restock equipment and products in preparation for next treatment. 5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning products source and interpret credible information from anatomy and physiology publications and anatomical charts and models.
Writing skills to:	record treatment using anatomy and physiology terminology to describe body areas and anatomical positions.
Oral communication skills to:	select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment price and timing.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, and record stock data and product purchases.
Self-management skills to:	manage treatment length recognise scope of practice issues and refer clients to colleagues or health care professionals.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBBOS006 Provide superficial lymph massage treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

design, interpret, modify and record a treatment plans for manual superficial lymph massage for the face and body as follows:

body for relaxation or retention of fluid

face to treat any two of the following:

facial oedema

pre and post-operatively

relaxation

scar tissue

acne

rosacea or telangiectstasis

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following superficial lymph massage movements:

correct pressure, direction and stroke pattern

appropriate rhythm, speed and treatment duration

stationary, circle, pump, scoop and rotary movements

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to superficial lymph massage treatment

organisational policies and procedures relevant to superficial lymph massage treatment:

client record management

equipment use and maintenance

incident reporting

linen use and laundry

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

indications for manual superficial lymph massage:

facial oedema

pre and post-operative

relaxation

scar tissue

acne

rosacea

telangiectstasis

contraindications to manual superficial lymph massage:

raised temperature

disease:

heart

kidney

liver

skin

acute asthma

acute allergies

cancer

contagious disease

organ transplant

hyperthyreosis over the throat area

detailed anatomy and physiology of lymphatic system:

lymphatic pathways

lymph tissue, vessels, nodes, nodules

lymphocytes

lymph composition and formation

the spleen

the thymus

the thoracic duct and the right lymphatic duct

lymphatic circulation

role of lymphatic system in immunity and wound healing

formation of oedema

correct terminology

anatomy and physiology of the skin and skin structures as they relate to superficial lymph massage treatments

phases of skin growth, cell renewal, healing of skin and factors affecting epidermal mitosis

normal skin response to irritation and trauma

scars, including hypertrophic and keloid (their origin and evolution) and abnormal scar tissue

effects of lymphatic treatments on physical structure of skin

wound healing in different skin types and locations

causes of skin reactions and allergies in regard to treatments.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different body massage requirements, who have the expectation that the services provided reflect those of a commercial business

relevant organisation documentation:

blank client records

product instructions and safety data sheets

organisational policies and procedures relevant to providing superficial lymph massage.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns or covers

individual workstations consisting of:

adjustable facial couch with safe working access for operator and equipment

magnifying lamp

a professional range of massage/skincare and home care products

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide superficial lymph massages within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBCCS001 Advise on beauty products and services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to advise clients on a range of professional beauty products and services.

It requires the ability to investigate products and services, interpret information, identify client beauty needs and explain available beauty products and services.

This unit applies to workers in nail, make-up, and beauty salons. In these environments, they work in a team but have responsibility for maintaining their own product and treatment knowledge.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop product knowledge.	1.1 Source, interpret and maintain current information on beauty products and services. 1.2 Compare competitor and own salon’s beauty products, treatments, services and pricing structure. 1.3 Develop knowledge of organisational product and service range and prices.
2. Recommend salon services.	2.1 Discuss beauty requirements with client. 2.2 Identify factors that affect client suitability for services. 2.3 Recommend salon services and book client appointment.
3. Prepare client for product demonstration.	3.1 Check readiness of service area and availability of product stock. 3.2 Identify client requirements and select suitable products. 3.3 Protect client clothing from product spillage during demonstration. 3.4 Cleanse skin area for demonstration if required.
4. Demonstrate beauty care products.	4.1 Apply selected products explaining product application, benefits and features, as required. 4.2 Respond to client queries. 4.3 Evaluate recommended product with client. 4.4 Follow up on product performance or treatment outcome with client as required. 4.5 Clean and restock service area for next service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Writing skills to:	provide a client with a personal product recommendation using standardised format.
Oral communication skills to:	use active listening and open and closed probe questioning to interact with clients in a polite and friendly manner select and use appropriate terminology in consultations with clients and discussions with team members.
Numeracy skills to:	calculate service cost and product prices.
Technology skills to:	access credible online publications and internet resources that builds knowledge for providing advice to clients use client software to book client for service, record stock data and product purchases.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBCCS001 Advise on beauty products and services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

present information on a new product or service demonstrating knowledge of:

features and benefits

availability

typical clients that will benefit

advise and sell six products and services to clients with differing product and service requirements demonstrating:

ability to identify client needs and constraints

selection of suitable products or treatments

presentation of features and benefits

demonstration of products

responses to client questions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legal requirements relevant to advice and sale of beauty products and services:

federal, state or territory and local health and hygiene regulations relevant to product demonstration

skin penetration regulations and requirements

anti-discrimination legislation

consumer legislation

organisational policies and procedures relevant to the sale of products and services

effects and benefits of professional product ranges for:

nail care

make-up

skin care

effects, benefits and contraindications to the following treatments:

manicure and pedicare

facial services

body services

hair reduction services

factors that affect suitability of organisational services and products to client needs:

allergies and sensitivities to ingredients in skin care

budgetary and time constraints

client ability to follow home care advice

contraindications

ethical considerations

specialised product knowledge:

contraindications

causes of skin sensitivities or allergies

basic ingredients or materials in products

complementary products and services

features and use of products

ordering procedures

products in workplace range

shelf life and use-by date

stock availability

storage requirements

warranties.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different beauty products and services requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to selling products and services

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use

salon treatment menus and prices.

Assessment must ensure use of:

beauty products from a comprehensive professional range:

nail care

make-up

skin care.

Assessment activities that allow the individual to:

provide advice within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to select and blend aromatic plant oils for use in face and body treatments to meet specific client needs.

It requires the ability to establish priorities with the client, synthesise knowledge of aromatic plant oil chemistry and the therapeutic profiles of aromatic oils, and to select and blend aromatic plant oils.

The unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client objectives.	1.1 Access and review client treatment plan if available. 1.2 Identify client contraindications to individual aromatic oils and exclude from blend design. 1.3 Identify aromatic oil preferences of clients and consider inclusion in design of blend.
2. Design oil blend.	2.1 Apply aromatic plant oil chemistry and aromatic oil information to evaluate effective aromatic oils for client. 2.2 Determine effects of interactions between selected aromatic and carrier oils and modify design of blend accordingly. 2.3 Select optimum delivery method and calculate ratios of each aromatic oil to ensure effective treatment. 2.4 Explain recommended aromatic plant oils and their effects to client, confirming ingredients and delivery method.
3. Set up for blending.	3.1 Check readiness of preparation area and availability of equipment. 3.2 Check aromatic oils to ensure availability, viability and compliance with expiry dates. 3.3 Use energy, water and other resources efficiently during preparation and blending process.
4. Prepare aromatic oil blends.	4.1 Ensure adequate ventilation in preparation area. 4.2 Measure and mix selected aromatic oils, carrier oil, additives and other mediums according to blend design. 4.3 Minimise deterioration of aromatic oils and blends according to aromatic plant oil chemistry and aromatic oil information.
5. Provide treatment using aromatic plant oils.	5.1 Apply aromatic plant oil blend according to treatment plan. 5.2 Minimise wastage of oils and handle safely to minimise deterioration. 5.3 Monitor client reactions and adjust treatment as required.
6. Review treatment and provide post treatment advice.	6.1 Evaluate treatment outcomes with client. 6.2 Provide advice on care of common skin disorders within scope of practice. 6.3 Manage client expectations of potential outcomes. 6.4 Recommend home care, lifestyle changes, aromatic oils and future treatments as required. 6.5 Update treatment plan and rebook client as required.
7. Clean treatment area.	7.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 7.2 Restock equipment and products for next treatment. 7.3 Store aromatic oils and prepared blends to minimise light and heat exposure and evaporation. 7.4 Dispose of general waste and aromatic oil wastes to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret and follow manufacturer information including plant oil origin, chemical analysis and safety data sheets for safe use of aromatic oils interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning products.
Writing skills to:	record oil blends using botanical name of aromatic oils.
Oral communication skills to:	select and use appropriate terminology in consultations with clients and discussions with team members.
Numeracy skills to:	calculate treatment cost and timing calculate dilutions and ratios of aromatic and carrier oils.
Self-management skills to:	maintain practitioner self-care practices including ventilation in treatment area, fresh air between clients and water intake.
Technology skills to:	access credible online publications and resources that build knowledge of use of aromatic oils use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust four treatment plans to provide safe, appropriate and personalised treatments to different clients using aromatic plant oil blends for each of the following:

body massage

facial massage

hand or foot massage

spa treatment

design a second treatment aromatic oil blend for three of these clients to address ongoing client needs

design, record and update treatment plans and records specifying details of:

client feedback

contraindications and conditions

ingredients and ratio of ingredients used in oil blends

delivery method

post treatment aromatic oil and lifestyle advice

relevant medical history and medications

treatment duration and areas treated and not treated

treatment objectives

recommended future treatments

explain the effects and benefits of aromatic plant oils to each of these client for:

relaxation

stress reduction

skin care

prepare profiles and plant information for selected aromatic plant oils listed in Knowledge Evidence, detailing:

chemotype

common and botanical name

extraction method

plant family

synonym

prepare and apply two aromatic plant oil preparations chosen for two treatments from:

hydrosols

compresses

poultices

vapourisations

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to preparing personalised aromatic plant oil blends for beauty treatments

federal regulations of cosmetics and preparations:

Therapeutic Goods Act

Regulation of aromatic plant oils

organisational policies and procedures relevant to preparing personalised aromatic plant oil blends for beauty treatments:

client record management

incident reporting

linen use and laundry

personal hygiene and presentation

presentation of treatment area

storage and handling of products

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding aromatic oils and preparation of blends

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to aromatic plant oils use

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of aromatic plant oil application methods:

compresses

facial and body massage

hand and foot massage

hydrosols

poultices

spa treatments

vaporisations

properties, profiles, plant family, botanical and common names, effects and benefits, toxic effects and contraindications of aromatic plant oils:

basil

bergamot

chamomile

cypress

eucalyptus

geranium

grapefruit

juniper

lavender

lemon

mandarin

orange

rosemary

sandalwood

tea tree

anatomy and physiology of skin and skin structures:

normal skin response to irritation, allergies and trauma

trans-epidermal water loss

olfactory sense in regard to aromatic plant oils

organic chemistry of aromatic plant oils:

carbon backbone, elements and bonds

functional groups

chemical terminology:

isoprene unit

aliphatic molecule

terpene and terpenoid compound

monoterpene and sesquiterpene

monoterpenol and sesquiterpenol

organic chemistry of carrier oils and additives and interactions with aromatic plant oil chemistry

contraindications that prevent treatment or require clearance from a medical professional to proceed:

aroma triggered epilepsy

contagious bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contraindications to specific treatments such as fractures in the case of beauty treatment

extreme fatigue

extremes of body temperature

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

contraindications that restrict treatment and appropriate modifications to treatment and choice of oils:

allergies to specific aromatic oils

areas exhibiting loss of sensation

asthma

dizziness

fragile skin

inflammation

lumps and tissue changes

migraines and headaches

rashes

recent chemical peels, epilation, Intense Pulsed Light, laser or microdermabrasion treatment

recent scar tissue

severe oedema

skin trauma

adverse and beneficial interactions of aromatic plant oils when blended

client reactions to application of blended aromatic plant oils and required remedial action:

erythema

nausea

headache

dizziness

use of the following ingredients in aromatic oil blends and treatments:

additives

aromatic oils

carrier oils

other mediums

olfactory sense in regard to aromatic plant oil

care, handling and storage of blended aromatic plant oils:

clear and accurate labelling

decanting and resealing

protection from light

temperature control

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different treatment requirements using aromatic plant oils, who have the expectation that the services provided reflect those of a commercial business

aromatic plant oil preparation and storage area

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

aromatic oil product information and safety data sheets

equipment instructions

organisational policies and procedures relevant to preparing personalised aromatic plant oil blends for beauty treatments.

Assessment must ensure use of:

a range of aromatic plant oils

carrier oils

aromatic plant oil equipment for measuring, mixing and storing:

beakers

dark glass bottles and closures

bowls

labels

pipettes

vaporisers

cleaning and disinfection products and equipment

client gowns and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

trolley or stable surface for product and bowls

material to make compresses and poultices

treatment towels or linen, or disposable linen.

Assessment activities that allow the learner to:

complete preparation of blends within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBFAS001 Provide lash and brow services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide lash and brow services that include shaping and colouring.

It requires the ability to consult with clients, and select suitable products and equipment required to perform lash and brow services. Lash and brow services can be an individual treatment or form part of a series of treatments.

This unit applies to beauticians and beauty therapists who work in beauty salons and spas. In this environment they make routine decisions within a defined range guided by manufacturer information and organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Confirm lash or brow requirements with client. 1.3 Perform a patch test according to manufacturer instructions and identify skin reactions. 1.4 Identify contraindications to service, and refer client to appropriate professional, as required. 1.5 Explain service sequence and factors that may restrict treatment. 1.6 Confirm revised treatment plan, record updates and obtain client consent.
2. Prepare for lash and brow service.	2.1 Prepare treatment area, equipment and self. 2.2 Prepare client and select products. 2.3 Use energy, water and other resources efficiently during preparation and subsequent service process.
3. Chemically treat eyelashes and eyebrows.	3.1 Cleanse eye area to thoroughly remove eye make-up. 3.2 Perform chemical treatment procedure according to manufacturer instructions and treatment plan. 3.3 Apply post-treatment product according to manufacturer instructions.
4. Shape eyebrows.	4.1 Cleanse eyebrows and surrounding area to thoroughly remove make-up. 4.2 Test wax temperature, adjust as required and maintain for duration of eyebrow service. 4.3 Apply and remove wax using single use applicators to shape eyebrows. 4.4 Check wax product is removed from skin. 4.5 Use tweezers to finalise eyebrow shape. 4.6 Apply aftercare product according to manufacturer instructions.
5. Review service and provide post service advice.	5.1 Evaluate service with client. 5.2 Record outcomes of service on client treatment plan. 5.3 Provide aftercare advice and recommend products and future treatments. 5.4 Rebook client for future treatment as required.
6. Clean service area.	6.1 Clean service area, equipment and surfaces according to organisational policies and procedures. 6.2 Restock equipment and products in preparation for next treatment. 6.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions for safe use of products and equipment.
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements.
Numeracy skills to:	calculate product quantities and prices.
Initiative and enterprise skills to:	identify and take opportunities to sell additional products and services.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

SIBBFAS302A Provide lash and brow treatments

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBFAS001 Provide lash and brow services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of job role, and:

communicate, follow and adjust treatment plan to provide eight lash and brow treatments to clients suitable for the established client treatment objectives including two or more of the following services:

eyebrow shape

eyebrow tint

eyelash tint

design, record and maintain treatment plan and records for each of these clients specifying the details of:

adverse effects

contraindications

eyebrow shape

products used

service provided

skin sensitivity

service outcomes

safe and suitable use of the following products:

wax:

hot

strip

eyelash and brow tints

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to lash and brow services

organisational policies and procedures relevant to lash and brow services:

difference between cleaning, disinfection and sterilisation

benefits of chemical and physical disinfection

methods of cleaning, disinfection and sterilisation

infection control procedures

when to sterilise tweezers

infection control procedures relevant to lash and brow services:

difference between cleaning, disinfection and sterilisation

benefits of chemical and physical disinfection

methods of cleaning, disinfection and sterilisation

infection control procedures

when to sterilise tweezers

infection control procedures and application of standard precautions as they apply to providing lash and brow services

scope of practice of when to refer client to other practitioners

organisational policies and procedures:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

simplified cross section of skin

hair structure and growth:

hair growth cycle and relationship to hair removal:

anagen stage

catagen stage

telogen stage

hair growth patterns

hair types:

vellus

terminal

factors effecting hair growth:

hormonal

hereditary

drugs and chemicals

effects of waxing and tweezing on hair

histology of hair

features and safe use of lash and brow products:

wax

bleaching agents

dyes and tints

contraindications and their relationship to lash and brow services:

acne

allergies to products

infection in the eye or the eye area

bacterial, fungal, parasitic and viral infections

rashes

skin allergies

appearance, causes and required action steps for the following skin reactions to lash and brow services:

eye inflammation

infections of eye or surrounding area

spotting on skin

hive like reactions

ingrown hair

infection of hair follicle

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different lash and brow requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to lash and brow services

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

disposable wax applicators

hot and strip wax products from comprehensive and professional product range

hot wax pots

tweezers

wax strips

individual work station consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

aprons

tints from comprehensive and professional product range

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide lash and brow services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBFAS002 Provide facial treatments and skin care recommendations

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide facial treatments to meet client needs.

It requires the ability to establish priorities with clients, synthesise knowledge of anatomy and physiology, skin science, cosmetic chemistry and nutrition, and to design and provide facial routines and advice on products and protection of facial skin. Facials can be a single treatment or form part of a series of treatments.

The unit applies to beauty therapists who work in beauty salons and spas. In this environment they are part of a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss facial requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences with client to establish treatment objectives. 1.3 Conduct skin analysis, assessing areas of normal facial skin, levels of lipids and skin hydration, degree of photo aging and pigmentation and scar tissue as required. 1.4 Classify client skin and discuss outcomes with client. 1.5 Identify contraindications to facial treatment, and refer client to appropriate professional as required. 1.6 Identify common disorders that can be treated within scope of practice, as required. 1.7 Establish medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design and recommend facials.	2.1 Design proposed facial to achieve client objectives. 2.2 Discuss benefits and potential adverse effects with client. 2.3 Explain recommendations for duration, frequency and cost of facial to client. 2.4 Modify treatment plan, record updates and obtain client consent.
3. Prepare for facial treatment.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare facial treatment products and equipment. 3.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Cleanse skin.	4.1 Remove make-up and cleanse skin according to treatment plan. 4.2 Steam and exfoliate according to treatment plan. 4.3 Extract milia and comedones and apply antiseptic products as required.
5. Provide facial massage.	5.1 Apply massage medium to face, neck, décolletage and shoulders. 5.2 Apply massage movements and adapt massage length and movements to suit elasticity of the skin, subcutaneous fat, and client needs. 5.3 Monitor client reactions and adjust massage techniques if required.
6. Apply specialised products.	6.1 Apply and remove mask according to treatment plan and manufacturer recommendations. 6.2 Apply post treatment skin care products according to treatment plan and manufacturer recommendations. 6.3 Allow post treatment recovery time in a relaxing environment.
7. Review facial.	7.1 Evaluate facial treatment with client. 7.2 Record outcomes of treatment on client treatment plan. 7.3 Manage client expectations of potential outcomes. 7.4 Update treatment plan and rebook client as required.
8. Provide post treatment skin care recommendations.	8.1 Assess effectiveness current skin care regimen and products of client. 8.2 Discuss effects of sun and environment on skin and recommend strategies and products to minimise damage. 8.3 Promote healthy nutrition options and discuss effect of adequate nutrition on skin. 8.4 Select, recommend and sell to client a skin care regimen and products based on client requirements. 8.5 Identify contraindicated ingredients for clients as required.
9. Clean treatment area.	9.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 9.2 Restock equipment and products in preparation for next treatment. 9.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning and treatment products source and interpret credible information from: anatomy, physiology, skin science and cosmetic chemistry publications anatomical charts and models interpret product manuals on safe and effective use of cosmetic formulations and ingredients.
Writing skills to:	record treatment using basic anatomy and physiology terminology to describe facial areas and anatomical positions.
Oral communication skills to:	select and use appropriate anatomy and physiology terminology in consultation with clients provide simple explanations to client that describe the physiological processes of skin damage and how specialised facials, products and advice will impact on its appearance protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment duration, sequencing, costs and pricing calculate cosmetic ingredient quantities and ratios to assess effectiveness of formulations.
Learning skills to:	use knowledge of cosmetic chemistry ingredients to assess environmental impact and disposal methods.
Planning and organising skills to:	sequence the treatment and products application to maximise the treatment outcomes.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, record stock data and product purchases. safely use and maintain electrical devices.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBFAS002 Provide facial treatments and skin care recommendations

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six safe and appropriate facial treatments to clients with the following skin types and conditions:

dry/alipid/lipid

oily/lipid

diffused red

mature skin

mild acne

erythema

design a series of four treatments and product recommendations for three of these clients to address client priorities

recognise contraindications, skin diseases and disorders relevant to facials and products as listed in the Knowledge Evidence

explain to each client as appropriate the development of skin conditions and the benefits and limitations of facial treatments available for:

acne

rosacea

comedones, open and closed

pigmented skin

photoaged skin

scars

provide facial treatments to each of the following areas as appropriate to the above clients:

back of neck

face

décolletage

neck

shoulders

design and provide facial treatments that demonstrate the following treatment steps and techniques:

client skin analysis

skin cleansing

skin steaming:

towel

steamer

exfoliation:

manual or brush machine

product

facial massage movements:

effleurage

petrissage

tapotement

vibration

application and removal of facial mask

application of facial finishing products

vary repetition, rhythm and variation of massage movements to adapt to client needs

remove minor skin blemishes:

milia

comedones

design, record and maintain treatment plans and records for each client specifying the following details:

client feedback

contraindications and conditions

facial treatment provided and products used

outcomes of previous and current treatment

post treatment lifestyle and product advice

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

federal, state or territory and local health, hygiene and skin penetration regulations and requirements relevant to facial treatments

organisational policies and procedures relevant to facial treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste and disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication or conditions

limitations of facial treatments

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client:

budgetary and time constraints

outcomes of previous treatment

client skin biology

client willingness to follow home care advice

effects and benefits of two comprehensive and professional skin care ranges:

role in each step of a facial treatment

benefits to skin

effect of ingredients on skin

effects and benefits of each stage of facial on the physical structure of the skin:

cleansing

exfoliation

extractions

mask

massage

steaming

position and action of superficial muscles in the face, throat and chest

interdependence of body systems and their relationship to a healthy body and skin:

skeletal, muscular and nervous systems and relationship to the face and neck

nervous system and its relationship to skin sensations

lymphatic, digestive, respiratory, and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

endocrine and reproductive systems in relationship to hormonal influences on skin:

age related changes

effect of hormones on skin

hair growth and loss

menstrual cycle skin changes

pigmentation

sebaceous and sweat gland secretion

basic nutrition guidelines and relationship between nutrition and healthy skin

foods which may have an effect on the skin or are contraindicated when using specific products

skin anatomy:

gross and microscopic

epidermis, dermis and subcutaneous

differences depending on location

function and role of skin:

as the integumentary system

epidermal cells

epidermal appendages and dermal structures

homeostasis

protection

role in skin of tissues:

connective

nervous

vascular

sensation

thermoregulation

vitamin D production

structure and distribution of skin glands

production, composition, functions and control of skin gland secretions:

sebum

eccrine and apocrine sweat fluids

appearance and characteristics of skin types:

dry/alipid/lipid dry

oily/lipid

diffused red

normal body flora

electromagnetic spectrum and effect of light on skin

physiological basis of skin colour:

factors that contribute to skin colour

structure and location of melanocytes and keratinocytes and responses to ultraviolet radiation

relationship between skin type, minimal erythemal dose, skin protection factor and sunscreen use

Fitzpatrick skin types

skin as a sense organ:

process of nerve conduction

stimuli and skin receptors

systems and pathways of sensory and motor neuronal conduction

types of receptors

variations in sensory perception and their significance to facials

function, formation and behaviour of major skin chemicals:

complex fatty acids

complex lipids:

phospholipids

sphingolipids

glycosaminoglycans

lipids:

saponifiable

non-saponifiable

proteins:

soluble

insoluble

collagen

elastin

keratin

growth, development, ageing and healing of human skin:

cell division and differentiation

growth of epidermis

normal ageing and photoageing

stages in wound healing

theories about ageing

wound healing:

hypertrophic

keloid

origin and evolution of scars

normal skin responses to irritation and trauma

skin conditions:

acne

eczema and atopic dermatitis

hair disorders

pigmentation disorders

vascular disorders

seborrheic dermatitis

trans-epidermal water loss

differences between therapeutic, cosmetic and ‘cosmeceutical’ products

concepts of cosmetic chemistry

formulation, function and action of cosmetic emulsions and ingredients:

anti-oxidants

emollients

humectants

moisturisers

occuldents

formulation, function and action cosmetic ingredients:

liposome types, structures and uses

oils

surfactants

thickeners

waxes

chemical formulations of facial products:

exfoliants

face masks

peels

contraindications to specific cosmetic formulations and ingredients identified in product information

contraindications which prevent facial treatment or require clearance from a medical professional to proceed and their relationship to facials:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

pigmented lesions

recent cosmetic treatments such as injectables, intense pulsed light, laser, dermabrasion

undiagnosed lumps

contraindications which restrict treatment and appropriate modifications to treatment:

allergies

areas exhibiting loss of tactile sensation

dysfunction of the nervous system

inflammations and swellings

medications that cause thinning or inflammation of the skin

skin trauma

recent scar tissue

appearance, possible medical treatments and limitations of facial treatments on skin conditions, diseases and disorders:

acne

closed comedones/milia

couperose

dehydration/trans epidermal water loss

dermatitis and eczema

erythema

icthyosis

lupus erythematosus

mature

photoaged

pigmentation disorders

open comedones

scleroderma

seborrhoea

sensitive/diffused red skin

skin tumours

uticaria

physiology of adverse reactions to facial treatments and products and appropriate remedial action:

allergic reactions

erythema/skin inflammation

normal skin responses to irritation and trauma

skin blemishes

skin inflammation

lifestyle factors and benefits of lifestyle changes on skin:

alcohol consumption

climate

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different facial treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to facial treatments

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

bowls

brushes for application of products

cleaning and disinfection products and equipment

client gowns and hair protectors

disposable facial wipes, microlances, spatulas, tissues

disposable gloves

equipment:

facial steamer

hot towel cabinet

magnifying lamp

Woods lamp

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

operator chair

trolley for products, bowls and equipment

treatment products from two comprehensive professional skin care ranges

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete facial treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBFAS003 Provide specialised facial treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide specialised facial treatments incorporating the use of ultrasonic, direct current, high frequency and micro current devices.

It requires the ability to establish priorities with clients and synthesise knowledge of skin, performance of electrical machines and allied cosmetic products, and to design and provide treatments to address specific skin types and conditions. Not all equipment is used in each specialised facial treatment. Specialised facials can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty therapy salons. In this environment they work in a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss facial requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences to establish their treatment objectives. 1.3 Conduct skin analysis, assessing areas of normal facial skin, levels of lipids and skin hydration, degree of photo aging and pigmentation and scar tissue as required. 1.4 Classify client skin and discuss outcomes with client. 1.5 Identify contraindications to facial treatment, and refer client to appropriate professional as required. 1.6 Identify common skin diseases and disorders that can be treated within scope of practice, as required. 1.7 Establish medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design and recommend specialised facials.	2.1 Design proposed facial for treatments to achieve client objectives. 2.2 Discuss benefits of selected formulations and devices and potential adverse effects with client. 2.3 Explain recommendations for duration, frequency and cost of facial to client. 2.4 Modify treatment plan, record updates and obtain client consent.
3. Prepare for specialised facial treatment.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Select facial treatment products and equipment. 3.3 Prepare client, ensuring metallic jewellery, contact lens and hearing aids have been removed. 3.4 Maintain client comfort and modesty throughout treatment. 3.5 Position self and client to minimise fatigue and risk of injury. 3.6 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Cleanse skin using ultrasonic or direct current.	4.1 Remove make-up and cleanse skin according to treatment plan. 4.2 Apply cleansing medium and select ultrasonic parameters. 4.3 Apply ultrasonic device according to predetermined pattern, at correct angle ensuring that skin remains moist as required. 4.4 Provide desincrustation treatment using direct current as required. 4.5 Remove cleansing medium according to manufacturer instructions.
5. Remove minor skin blemishes and infuse serums.	5.1 Steam and exfoliate as required. 5.2 Extract milia and comedones as required. 5.3 Apply high frequency to facial treatment areas, as required. 5.4 Use direct current or sonophoresis to infuse serums according to skin type and conditions. 5.5 Remove excess product as required.
6. Provide micro current treatment.	6.1 Check current on self and return dials to zero. 6.2 Select application method using electrodes, rollers, probes or gloves as required. 6.3 Apply micro current gel or cream according to manufacturer instructions. 6.4 Select treatment parameters and apply micro current as required.
7. Complete treatment.	7.1 Apply and remove mask as required. 7.2 Apply post treatment skin care products according to treatment plan. 7.3 Allow post treatment recovery time in relaxation area.
8. Review treatment and provide post treatment advice.	8.1 Evaluate specialised facial with client. 8.2 Review current skin care regimen and recommend products that support client skin priorities and maintain skin between treatments. 8.3 Design and recommend future treatments to support client priorities. 8.4 Manage client expectations of potential outcomes. 8.5 Update treatment plan and rebook client as required.
9. Clean treatment area.	9.1 Remove used linen and clean surfaces and equipment and attachments according to organisational policies and procedures. 9.2 Restock equipment and products in preparation for next treatment. 9.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning and treatment products source and interpret credible information from: anatomy, physiology, skin science, cosmetic chemistry and nutrition publications electrical currents and ultrasound technology publications and trade journals anatomical charts and models interpret product and equipment information on safe use of cosmetic formulations, ingredients and device parameters.
Writing skills to:	complete workplace documentation for electrical safety problems and equipment faults.
Oral communication skills to:	select and use appropriate anatomy and physiology terminology in consultation with clients provide simple explanations to client that describe the physiological processes of skin damage and ageing and how the selected device, products and advice will impact skin appearance protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions discuss contraindications and precautions tactfully.
Numeracy skills to:	calculate treatment duration, treatment sequencing, costs, product quantities and prices measure cosmetic ingredient quantities and ratios to assess effectiveness of formulations calculate treatment parameters for individual device
Learning skills to:	use knowledge of cosmetic chemistry ingredients to assess environmental impact and disposal methods.
Planning and organising skills to:	sequence the treatment and products application to maximise the treatment outcomes.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use software interfaces on equipment use client software to update client notes, and record stock data and product purchases use electrical currents, ultrasound devices or combination in treatment steps that will maximise outcomes for client and minimise skin damage use electrical equipment to identify and address safety issues and recognise limitations in use in specialised facials.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBFAS003 Provide specialised facial treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six safe and appropriate specialised facial treatments to clients with one or more of the following skin types and conditions:

prematurely aged

diffused red

seborrhoea

acne

design a sequence of four treatments and product recommendations for three of these clients to address client priorities

recognise contraindications, skin diseases and disorders relevant to each device listed in the Assessment conditions and to allied cosmetic products

demonstrate correct and safe application technique for each device:

direct current

iontophoresis

desincrustation

high frequency

micro current

ultrasonic

design, record and maintain treatment plans and records for each client specifying details of:

client feedback

contraindications and conditions

facial treatment provided and equipment and products used

outcomes of previous and current treatment

post treatment care advice and products

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

treat clients effectively and minimise skin reactions

identify risk situations that cause short or overloaded circuits and take remedial action

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

federal, state or territory and local health, hygiene and skin penetration regulations and requirements relevant to specialised facial treatments

organisational policies and procedures relevant to specialised facial treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

manufacturer instructions for use of electrical equipment

legal and insurance liabilities and responsibilities in regard to treatments and use of electrical equipment

scope of practice:

when to refer clients to other practitioners

importance of not diagnosing skin conditions and diseases

limitations of beauty therapist in relation to use of electrical equipment

roles of complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client

effects and benefits of two comprehensive and professional skin care ranges and their relationship to each device used

effects and benefits on the physical structure of skin of:

direct current

iontophoresis

desincrustation

high frequency

micro current

ultrasonic

position and action of superficial muscles in the face, throat and chest

interdependence of body systems and their relationship to a healthy body and skin:

skeletal, muscular and nervous systems and relationship to face and neck movement

nervous system and its relationship to skin sensations

lymphatic, digestive, respiratory, and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

endocrine and reproductive systems in relationship to hormonal influences on skin:

age related changes

effect of hormones on skin

hair growth and loss

menstrual cycle skin changes

pigmentation

sebaceous and sweat gland secretion

nutritional composition of food

nutrition guidelines and relationship between nutrition and healthy skin

foods which may have an effect on the skin or are contraindicated when using specific products

skin anatomy and physiology

structure, function and distribution of skin glands

production, composition, functions and control of skin gland secretions

appearance and characteristics of skin types:

dry/alipid/lipid

oily/lipid

diffused red

electromagnetic spectrum and effect of light on skin

physiological basis of skin colour

relationship between skin type, minimal erythemal dose, skin protection factor and sunscreen use

Fitzpatrick skin types

skin as a sense organ and relationship to each device used

function, formation and behaviour of major skin chemicals

growth, development, ageing and healing of human skin

normal skin responses to irritation and trauma

genetics of skin disorders

trans-epidermal water loss

absorption and relationship to skin treatments and products

formulation, function and action of cosmetic formulations and ingredients in treatment products, effects and benefits to skin, potential adverse effects and those contraindicated for specific clients

principles of static electricity

principles and properties of electrical currents and the technology used in specialised facials:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised facial applications:

desincrustation

direct high frequency

iontophoresis

warming of tissues

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

principles and properties of ultrasound and beauty therapy ultrasonic applications:

energy forms

definition of sound waves and ultrasound, ultrasonic

characteristics of a wave

effects and benefits of ultrasonic applications in beauty therapy:

mechanical and thermal responses

skin barrier properties

operational characteristics of ultrasonic devices

contraindications which prevent treatment or require clearance from a medical professional to proceed and relationship to specialised facials:

bacterial, fungal, parasitic and viral infections

cancer

epilepsy

pigmented lesions

pacemakers

recent cosmetic treatments such as injectables, Intense Pulsed Light (IPL), laser, dermabrasion

undiagnosed lumps

contraindications which restrict treatment and appropriate modifications to specialised facial treatments:

allergies

anxiety

areas exhibiting loss of tactile sensation

dysfunction of the nervous system

inflammations and swellings

medications that cause thinning or inflammation of the skin

skin trauma

recent scar tissue

appearance, genetic factors, possible medical treatments and limitations of facial treatments on skin conditions, diseases and disorders

appearance and physiology of adverse reactions to specialised facial treatments and products and appropriate remedial action

lifestyle factors and benefits of lifestyle changes on skin:

alcohol consumption

climate

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different body massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to specialised facial treatments

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

bowls

brushes for application of products

cleaning and disinfection products and equipment

client gowns and hair protectors

disposable facial wipes, microlances, spatulas and tissues

disposable gloves

the following devices/equipment:

direct current for:

iontophoresis

desincrustation

facial steamer

high frequency

hot towel cabinet

magnifying lamp

micro current

sonophoresis

ultrasonic

Woods lamp

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

operator chair

trolley for products, bowls and equipment

personal protective equipment

treatment products from two comprehensive and professional skin care ranges

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete facial treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBHRS001 Provide waxing services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted facial and body hair.

It requires the ability to consult with clients to select suitable wax products to provide waxing services. The waxing service can be a single service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team and make independent decisions within a defined range.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Confirm with client waxing requirements and areas of skin and hair growth requiring treatment. 1.3 Identify contraindications to waxing service, and refer client to appropriate professional as required. 1.4 Explain treatment sequence and factors that may restrict treatment. 1.5 Confirm revised treatment plan, record updates and obtain client consent.
2. Prepare for waxing service.	2.1 Prepare service area, equipment and self. 2.2 Select waxing products according to plan. 2.3 Ensure own posture and position to minimise fatigue and risk of injury to self and client throughout waxing service. 2.4 Prepare client, clean and prepare skin area to be waxed. 2.5 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply wax to waxing area.	3.1 Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2 Apply and remove hot or strip wax to remove unwanted hair. 3.3 Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required. 3.4 Ensure maximum client comfort and modesty throughout waxing service. 3.5 Monitor client reactions and responses and adjust waxing service as required. 3.6 Apply aftercare product to minimise any post treatment skin reactions.
4. Review waxing service and provide post service advice.	4.1 Evaluate waxing service with client. 4.2 Record outcomes on client treatment plan for future referral. 4.3 Provide aftercare advice and recommend products and future services. 4.4 Update treatment plan and rebook client as required.
5. Clean service area.	5.1 Clean service area, equipment and surfaces according to organisational policies and procedures. 5.2 Replenish service area in preparation for next service. 5.3 Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

SIBBHRS301A Perform waxing treatments

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBHRS001 Provide waxing services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six waxing services to clients for the following areas of the face and body:

arms

bikini line

chin

eyebrows

legs

lip

sides of face

underarms

design, record and maintain treatment plans and records for each of these clients specifying details of:

client feedback

contraindications

products used

hair analysis

outcomes of treatment

relevant medical history and medications

waxing service performed

aftercare recommendations and advice

provide hot and strip waxing treatments that demonstrate appropriate techniques:

maintenance of correct wax temperature

skin support

correct direction of application and removal of wax

hand pressure to alleviate pain

removal of most unwanted hair

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain service area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to the provision of waxing services

infectious disease transmission routes and prevention of infection transmission as it relates to waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures relevant to waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

structural and cellular features of hair and hair follicles:

hair shaft

layers of hair

hair root and follicle

hair growth cycle stages and relationship to hair removal:

anagen

catagen

telogen

hair growth patterns

common hair disorders

hair types:

velus

terminal

factors effecting hair growth:

hormonal

hereditary

drugs and chemicals

alternative progressive hair removal methods:

infra-red and hair-retarding products used in conjunction with waxing procedures

progressive permanent hair removal methods:

electrolysis

Intense Pulsed Light (IPL)

laser

wax formulation

function and action of wax ingredients

effects and application of the following wax types:

hot

strip

sugaring

effects and application of the following hair removal procedures:

waxing

body hair clipping

tweezing

shaving

contraindications that prevent treatment or require clearance from a medical professional to proceed:

acne

bacterial, fungal, parasitic and viral infections on the areas to be waxed

hypertrophic and keloid tendency

abnormal skin such as sunburnt, grazed, rashes

pigmented skin lesions

thin and fragile skin

contraindications that restrict treatment and their relationship to waxing:

recent scars

scar tissue

skin trauma

varicose veins

adverse effects from waxing treatments and appropriate actions for:

inflammation

spotting of skin

hive-like reactions

ingrown hairs

torn skin

bruising

infections of hair follicle

burns

bleeding from follicles

function and action of after wax products

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to waxing services

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

disposable wax applicators, sheeting and strips

hot and strip wax, pre and aftercare products from a comprehensive professional range

temperature controlled wax pots

tweezers

client gowns or covers

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide waxing services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBHRS002 Provide female intimate waxing services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted hair from female intimate areas.

It requires the ability to consult with clients to plan services to apply and remove hot and strip wax safely. Female intimate waxing can be an individual service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge across a range of waxing techniques and waxing products.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Confirm with client female intimate waxing requirements and assess areas of skin and hair growth requiring treatment. 1.3 Obtain informed and signed parent or guardian consent if client is a minor. 1.4 Identify and explain contraindications to female intimate waxing service, and refer client to appropriate professional as required. 1.5 Explain treatment sequence and factors that may restrict treatment. 1.6 Confirm revised treatment plan, record updates and obtain signed client consent.
2. Prepare for female intimate waxing service.	2.1 Prepare service area, equipment and self. 2.2 Prepare client and select waxing products according to plan. 2.3 Instruct client in what to use and how to self-cleanse female intimate waxing area. 2.4 Use suitable personal protective equipment. 2.5 Ensure own posture and position to minimise fatigue and risk of injury to self and client throughout waxing service. 2.6 Instruct client on correct positioning and how to use a towel to cover areas not being treated. 2.7 Clean and prepare skin area to be waxed. 2.8 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply wax to female intimate area.	3.1 Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2 Trim hair to suitable length for waxing as required. 3.3 Conduct patch test to identify skin reactions before proceeding with full female intimate waxing service. 3.4 Apply wax using single use applicators according to the area and manufacturer instructions. 3.5 Remove wax according to hair growth pattern, area and manufacturer instructions. 3.6 Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required.
4. Ensure client comfort.	4.1 Monitor client reactions and responses and adjust waxing service as required. 4.2 Ensure client comfort and modesty throughout service. 4.3 Direct client on how and when to support surrounding skin to minimise discomfort. 4.4 Apply techniques to minimise client discomfort. 4.5 Discontinue treatment and provide advice if contra-actions occur 4.6 Apply aftercare product to minimise any post treatment skin reactions.
5. Review waxing service and provide post service advice.	5.1 Evaluate waxing service with client. 5.2 Record outcomes of waxing service on client treatment plan. 5.3 Provide aftercare advice and recommend products and future treatments. 5.4 Update treatment plan and rebook client as required.
6. Clean service area.	6.1 Clean service area, equipment and surfaces according to organisational policies and procedures. 6.2 Replenish service area in preparation for next service. 6.3 Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Self-management skills to:	maintain cultural sensitivity, maturity and confidentiality with female clients.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases. safely use and maintain electrical equipment.

Unit Mapping Information

SIBBHRS502A Perform female intimate waxing treatments.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBHRS002 Provide female intimate waxing services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide five intimate waxing services for female clients as follows, ensuring maximum hair removal:

full

partial

basic shape

design, record and maintain treatment plans and records for each of these clients specifying details of:

client feedback

contraindications

products used

hair and skin analysis

treatment outcomes

patch test reaction

relevant medical history and medications

waxing service performed

aftercare recommendations and advice

apply and adjust the following work techniques to female intimate waxing services:

stretching and supporting the skin

speed, direction and angle of wax removal

maintain cultural sensitivity, maturity and confidentiality throughout service

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain service area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to the provision of waxing services

age at which an individual is classed as a minor according to relevant federal, state or territory legislation and why minors must only be treated with informed and signed parental or guardian consent

infectious disease transmission routes and prevention of infection transmission as it relates to intimate waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures as they apply to the provision of waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

when to refuse unsuitable clients

techniques that minimise risk of client misinterpreting operator behaviour and actions

strategies for dealing with client behaviour that breaches professional status of treatment

importance of client self-cleansing of female intimate waxing treatment prior to performing waxing service

basic anatomy and terminology of female genitalia

structural features of hair and hair follicles:

hair shaft

layers of hair

hair root and follicle

stages of hair growth cycle and relationship to hair removal:

anagen

catagen

telogen

hair growth patterns

common hair disorders

velus hair type:

terminal

factors effecting hair growth:

hormonal

hereditary

drugs and chemicals

variations to hair growth cycle and patterns in female intimate area

variations to skin biology and appearance in female intimate area and implications for treatment and infection control

the need for psychological sensitivity required when conducting female intimate waxing

formulation of waxes

function and action of wax ingredients

relevance and importance of clearly explaining the following to clients:

contraindications

contra-actions

skin sensitivity during menstruation

contraindications that:

prevent treatment but will not require medical referral:

heat rash

known allergies to wax products or ingredients

scar tissue less than six months old

sunburn

thin or fragile skin

prevent treatment

contagious skin disease

oedema

pubic lice

sexually transmitted infections

urinary infections

restrict treatment:

external haemorrhoids

infected ingrown hairs

moles

skin tags

adverse effects to female intimate waxing and required action steps:

abrasions

allergic reactions

blood spots

broken hair

bruising

excessive erythema

skin irritation

skin trauma

after service and home care advice relevant to female intimate waxing services:

avoidance of activities which may cause contra-actions

prevention of ingrown hairs and infection

personal hygiene

recommended products and future treatments

intimate waxing equipment and products:

ingredients and composition of waxing products

soothing products to reduce skin irritation

use of shaping templates

use of hot wax, warm wax and sugar wax

suitability of products according to hair type

application and removal of waxing products

direction of application and speed of removal

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying female clients, both new and regular, with different intimate waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the provision of waxing services

manufacturer instructions and safety data sheets

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

client gowns or covers

disposable single use wax applicators and strips

disposable sheeting

disposable g-string

hot and strip wax

temperature controlled wax pots

tweezers

client gowns or covers

pre and aftercare products from a comprehensive professional range

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide female intimate waxing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBHRS003 Provide male intimate waxing services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted hair from male intimate areas.

It requires the ability to consult with clients, plan service to apply and remove hot and strip wax safely. Intimate male waxing can be an individual service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge across a range of waxing techniques and waxing products.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Confirm with client male intimate waxing requirements and assess areas of skin and hair growth requiring treatment. 1.3 Obtain informed and signed parent or guardian consent if client is a minor. 1.4 Identify and explain contraindications to male intimate waxing service, and refer client to appropriate professional as required. 1.5 Explain treatment sequence and factors that may restrict treatment. 1.6 Confirm revised treatment plan, record updates and obtain signed client consent.
2. Prepare for male intimate waxing service.	2.1 Prepare service area, equipment and self. 2.2 Prepare client and select waxing products according to plan. 2.3 Instruct client on what to use and how to self-cleanse male intimate waxing area. 2.4 Use suitable personal protective equipment. 2.5 Ensure own posture and position to minimise fatigue and risk of injury to self and client throughout waxing service. 2.6 Instruct client on correct positioning and how to use a towel to cover areas not being treated. 2.7 Clean and prepare skin area to be waxed. 2.8 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply wax to male intimate area.	3.1 Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2 Trim hair to suitable length for waxing as required. 3.3 Conduct patch test to identify skin reactions before proceeding with full male intimate waxing service. 3.4 Apply wax using single use applicators according to the area and manufacturer instructions. 3.5 Remove wax according to hair growth pattern, area and manufacturer instructions. 3.6 Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required.
4. Ensure client comfort.	4.1 Monitor client reactions and responses and adjust waxing service as required. 4.2 Ensure client comfort and modesty throughout service. 4.3 Direct client on how and when to support surrounding skin to minimise discomfort. 4.4 Apply techniques to minimise client discomfort. 4.5 Discontinue treatment and provide advice if contra-actions occur 4.6 Apply aftercare product to minimise any post treatment skin reactions.
5. Review waxing service and provide post service advice.	5.1 Evaluate waxing service with client. 5.2 Record outcomes on client treatment plan. 5.3 Provide aftercare advice and recommend products and future treatments. 5.4 Update treatment plan and rebook client as required.
6. Clean service area.	6.1 Clean service area, equipment and surfaces according to organisational policies and procedures. 6.2 Replenish service area in preparation for next service. 6.3 Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Self-management skills to:	maintain sensitivity, maturity and confidentiality with male clients.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

SIBBHRS503A Perform male intimate waxing treatments

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBHRS003 Provide male intimate waxing services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide five intimate waxing services to adult male clients in one or more of the following areas, ensuring maximum hair removal:

anal

buttocks

lower back

penis

scrotum

design, record and maintain treatment plans and records for each of these clients specifying details of:

client feedback

contraindications

products used

hair and skin analysis

treatment outcomes

patch test reaction

relevant medical history and medications

waxing service performed

aftercare recommendations and advice

apply and adjust the following work techniques to male intimate waxing services:

stretching and supporting the skin

speed, direction and angle of wax removal

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain service area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to the provision of waxing services

age at which an individual is classed as a minor according to relevant federal, state or territory legislation and why minors must only be treated with informed and signed parental or guardian consent

infectious disease transmission routes and prevention of infection transmission as it relates to waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures as they apply to the provision of waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

techniques that minimise risk of client misinterpreting operator behaviour and actions

strategies for dealing with client behaviour that breaches professional status of treatment

importance of client self-cleansing of male intimate waxing treatment prior to performing waxing service

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

structural features of hair and hair follicles:

hair shaft

layers of hair

hair root and follicle

basic anatomy and terminology of male genitalia

variations to hair growth cycle and patterns in male intimate area

common hair disorders

variations to skin biology and appearance in male intimate area and implications for treatment and infection control

the need for psychological sensitivity required when conducting male intimate waxing

formulation of waxes

function and action of wax ingredients

relevance and importance of clearly explaining the following to clients:

contraindications

contra-actions

contraindications that:

prevent treatment but will not require medical referral:

heat rash

known allergies to wax products or ingredients

scar tissue less than six months old

thin or fragile skin

prevent treatment:

contagious skin disease

oedema

pubic lice

sexually transmitted infections

urinary infections

restrict treatment:

external haemorrhoids

infected ingrown hairs

moles

skin tags

adverse effects to male intimate waxing and required action steps:

abrasions

allergic reactions

blood spots

broken hair

bruising

excessive erythema

excessive or diminished hair growth

skin irritation

skin trauma

after service and home care advice relevant to male intimate waxing services:

prevention of ingrown hairs

prevention of infection

personal hygiene

recommended products

recommended future treatments

intimate waxing equipment and products:

ingredients and composition of waxing products

soothing products to reduce skin irritation

use of shaping templates

use of hot wax, warm wax and sugar wax

suitability of products according to hair type

application and removal of waxing products

direction of application and speed of removal

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying male clients, both new and regular, with different intimate waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to waxing services

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

disposable single use wax applicators and strips

disposable sheeting

disposable g-string

hot and strip wax, pre and aftercare products from a comprehensive professional range

temperature controlled wax pots

tweezers

client gown or cover

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide male intimate waxing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBHRS004 Provide hair reduction treatments using electrical currents

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to use electrolysis to remove unwanted hair from the face and body.

It requires the ability to establish priorities with clients, synthesise knowledge of skin and hair biology and electric currents, and to design and provide effective hair removal treatments. Treatment outcomes are usually achieved over a program that involves multiple individual treatments.

This unit applies to beauty therapists who work in beauty and hair removal salons. In this environment they exercise judgement in planning and providing an appropriate treatment; demonstrate maturity and confidentiality in their client interactions; and apply knowledge of a range of hair removal methods.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBBINF001 Maintain infection control standards

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss client’s hair reduction requirements, changes in hair growth and lifestyle factors to establish treatment objectives. 1.3 Assess hair in treatment site. 1.4 Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5 Review medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design electrolysis treatment.	2.1 Discuss outcomes of hair assessment with client. 2.2 Design treatments for a single or series of treatments and discuss benefits and potential adverse effects with client. 2.3 Discuss with client recommendations for duration, frequency and cost of recommended treatments. 2.4 Modify treatment plan, record updates and obtain client consent.
3. Prepare for electrolysis treatment.	3.1 Prepare client, self, equipment and products. 3.2 Complete safety check on equipment according to manufacturer instructions. 3.3 Use energy, water and other resources efficiently during preparation and subsequent treatment.
4. Conduct patch test.	4.1 Explain physical sensation of treatment to the client. 4.2 Select and cleanse a small area of skin adjacent to treatment area. 4.3 Select sterile probes and open in view of the client. 4.4 Conduct patch test, assess skin reaction and outcomes with client and record results. 4.5 Adjust treatment parameters on treatment plan as required.
5. Provide electrolysis treatment.	5.1 Cleanse area of skin to be treated. 5.2 Select sterile probes size and open in front of client. 5.3 Select electrical current type and level, in line with the patch test text parameters. 5.4 Position self throughout treatment to minimise fatigue and risk of injury to self and client. 5.5 Treat unwanted hair applying infection control and skin penetration procedures ensuring no over treatment of any area. 5.6 Ensure client comfort and modesty throughout treatment. 5.7 Monitor client reactions to adjust time and intensity of electric current as required. 5.8 Apply post-treatment care and products to minimise any post treatment skin reactions.
6. Review treatment and provide post treatment advice.	6.1 Evaluate treatment with client. 6.2 Record treatment parameters and outcomes of treatment on client treatment plan. 6.3 Provide aftercare advice and recommend products and future treatments. 6.4 Update treatment plan and rebook client as required.
7. Clean treatment area.	7.1 Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 7.2 Dispose of probes or needles in sharps container. 7.3 Sterilise any instrument that has come into contact with body fluids. 7.4 Restock equipment and products in preparation for next treatment. 7.5 Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	provide simple explanations to clients that describe the physiological processes of electrical epilation treatments on hair follicles discuss treatment contraindications and precautions tactfully reassure client through service.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and hair reduction equipment and attachments.
Numeracy skills to:	calculate treatment parameters, intensity and duration of electric currents, timing and price of treatment.
Problem solving skills to:	identify problems and modify electric currents to minimise skin damage and client discomfort.
Technology skills to:	use client software to update client notes, rebook future services, record stock data and product purchases safely use and maintain electrical devices.

Unit Mapping Information

SIBBHRS504A Provide electrolysis treatments.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBHRS004 Provide hair reduction treatments using electrical currents

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide four hair reduction treatments with electrical current causing minimal skin reactions for clients requiring treatment in one or more of the following areas of the face and body:

bikini line

chest

face:

chin

upper lip

sides of face

underarm

provide consecutive electrical epilation treatments for two of the clients as required to achieve treatment objectives

treat the following hair types:

terminal

vellus

blonde, grey and dark hair colours

design, record and maintain treatment plans and records for each of these clients specifying details of:

client feedback and adverse reactions

contraindications and conditions

follicle type and distribution

hair type

outcomes of patch tests, previous and current treatment

post treatment care and products

relevant medical history and medications

skin and hair analysis

treatment duration, areas treated and areas not treated

treatment parameters and probes

demonstrate correct use of the following equipment in hair reduction treatments:

blend

galvanic

thermolysis

demonstrate the following probe insertion techniques for different follicle types:

angle

depth

duration of electrical current

co-ordination of needle and tweezers handling

present self, according to organisational policy

apply health, hygiene and skin penetration regulations and requirements

clean, prepare and maintain service area according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to do the task outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to providing hair reduction treatments using electrical currents

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood to blood contact

safe handling and disposal of sharps

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to the provision of hair reduction treatments using electrical currents:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

personal protection equipment

presentation of treatment area

general waste and hazardous waste disposal, including blood spills

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to electrical epilation treatments

roles of complementary therapist, medical practitioner and endocrinologist

factors that affect treatment planning and client suitability for treatment:

areas treated

client finances

extent of area treated

follicle distribution

pain tolerance

skin healing

skin reactions

effects, benefits, risks and indications for thermolysis, galvanic and blend methods

pilosebaceous unit:

arector pili muscle

sebaceous glands

structural and cellular features of hair follicle and hair:

hair shaft and layers

hair follicles

hair root

hair structure and growth and its relationship to hair removal treatments:

types of hair:

coarse

compound

curved

fine

lanugo

single

straight

terminal – sexual and asexual

vellus

factors effecting hair growth:

diet related diseases

drugs and chemicals

hereditary

hormonal diseases: topical and systematic

hair growth patterns and cycle

influence of hair removal on hair growth

causes and treatment of ingrown hairs

hair growth cycle and variations depending on location and relationship to permanent hair removal

interdependence of body systems and their relationship to a healthy body and skin:

nervous system and its relationship to skin sensations

endocrine and reproductive systems in relationship to hormonal influences on skin, hair and hair growth

cross section of skin

structure, function and distribution of skin glands

production, composition, functions and control of skin gland secretions:

appearance and characteristics of skin types:

dry/alipid/lipid dry

oily/lipid

diffused red skin

normal skin responses to irritation and trauma

phases of skin growth, cell renewal, wound healing and factors affecting epidermal mitosis

origin and evolution of hypertrophic, keloid scars and abnormal scar tissue

genetics of skin disorders

physical appearance of the following and their relationship to hair removal using electrical equipment:

abnormal skin conditions

minor skin blemishes

skin diseases and disorders

Fitzpatrick scale

typical medical treatments, medications and side effects relevant to hair reduction treatments using electrical current

principles and properties of electrical currents and the technology used in hair reduction:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised hair reduction applications:

blend

galvanic

thermolysis

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

safe practices and management when using electrical currents

factors affecting treatment outcomes of hair removal using electrical equipment:

accurate probing:

duration

angle

depth

causes of skin damage

client pain tolerance

current intensity, duration and method

needle or probe size selection

post treatment equipment options

properties and use of electrical energy, electrostatics and electrical current in hair reduction removal

safe practices and management

safety and client comfort

sources and effects of laser treatment in hair reduction removal

use of alternating current for high frequency treatments

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to electrical current hair removal:

acne

bacteria, fungal, parasitic and viral infections

biological changes:

puberty

menopause

premature ageing

anorexia

anaemia

pregnancy

clients undertaking medical treatment for excess hair growth

diabetes

dilated capillaries

medication that causes abnormal hair growth or skin thinning

metal implants

adverse outcomes of previous hair removal and permanent hair reduction treatments

pacemakers

pigmentation disorders

rashes

scar tissue

skin trauma

sunburn

appearance and management of adverse effects that include:

allergies to treatment products

bleeding from follicles

broken capillaries

bruising

burns to skin

erythema

infections of the hair follicle

inflammation arising from the hair reduction removal treatments

reaction of client to electrical current

scarring

torn skin

sustainable operating procedures for the conservation of product, water and power

post treatment care procedures and advice for specific treatment areas.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different electrolysis treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the provision of hair reduction treatments

equipment manufacturer instructions

safety data sheets for cleaning products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

cleaning and disinfection products and equipment

client gowns or protective sheets

disposable facial wipes, microlances, spatulas and tissues

disposable needles or probes in sterile packs

sharps container

sterilised small tools and equipment or all equipment to be single use and disposable

tweezers

equipment that provides thermolysis, galvanic, and blend currents for hair reduction

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

apron

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete hair reduction treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBINF001 Maintain infection control standards

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain infection control during skin penetration treatments and to review clinic compliance with the applicable state or territory and local council requirements.

It requires the ability to identify, manage and control infection risks to clients, self and work colleagues.

This unit applies to beauty therapists who work in beauty therapy salons, clinics or in cosmetic medical clinics. These therapists work autonomously and make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Infection Control

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Comply with infection control regulations and guidelines and related legal obligations.	1.1 Identify federal, state or territory, and local standards, regulations and guidelines that apply to beauty treatments and skin penetration procedures. 1.2 Review organisational infection control policy and procedures for compliance. 1.3 Identify infection control risks for skin penetration treatments. 1.4 Monitor workplace for potential infection control risks.
2. Monitor hygiene of premises.	2.1 Observe workplace to ensure surfaces and equipment are cleaned and disinfected. 2.2 Clean and disinfect non-penetrating instruments and articles. 2.3 Monitor removal and disposal of contaminated material. 2.4 Monitor handling and disposal of sharps and the cleaning of blood or body fluid spills. 2.5 Check dilution rates, use and storage of cleaning products. 2.6 Monitor storage of cleaning and treatment equipment. 2.7 Provide clean linen or single use, disposable coverings for each treatment. 2.8 Place soiled linen and protective clothing in a suitable receptacle. 2.9 Clean and disinfect work area after treatment.
3. Maintain infection control for skin penetration treatments.	3.1 Maintain personal protection using standard and additional precautions for client contact as required. 3.2 Provide single use, disposable and clean instruments where possible for each treatment. 3.3 Ensure instruments, equipment or other items intended to penetrate the skin or be used on mucous membranes are sterile at time of use. 3.4 Follow skin preparation procedures to minimise risk of transmission. 3.5 Immediately dispose of single-use items and waste in appropriate containers. 3.6 Separate, remove, clean and sterilise potentially contaminated items according to organisation infection control policy and procedure.
4. Sterilise equipment and maintain steriliser.	4.1 Ensure work flows from dirty zone to clean zone. 4.2 Clean and dry items to be sterilised. 4.3 Load steriliser and set steriliser cycle according to manufacturer instructions and Australian standard. 4.4 Unload packages, inspect for sterilising, validate and record details according to manufacturer instructions and Australian standards. 4.5 Store sterile items correctly to prevent contamination. 4.6 Monitor the sterilising process. 4.7 Inspect and clean steriliser and steriliser trays according to manufacturer guidelines and Australian standard.
5. Maintain awareness of clinic design for control of infection risks.	5.1 Identify aspects of the design of premises, surfaces, fixtures and fittings that minimise risk of transmission of infection. 5.2 Arrange cleaning area to ensure the separation of dirty and clean items and work flow is from dirty to clean to sterile. 5.3 Clean cleaning and sterilising area according to organisational policy and procedures.

Foundation Skills

Foundation skills essential to performance in this unit but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	locate and interpret health standards, regulations and guidelines interpret manufacturer instructions for cleaning product choice, dilution and storage.
Writing skills to:	document steriliser use.
Numeracy skills to:	calculate steriliser loads, timing and calibration calculate concentrations of solutions.
Planning and organising skills to:	coordinate cleaning, disinfecting and sterilising tasks.
Teamwork skills to:	work collaboratively with colleagues to control infection risk.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide: - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBINF001 Maintain infection control standards

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the maintenance of infection control with skin penetration technical skills that individually or in combination demonstrate:

identification of potential cross contamination risks, protecting self and client from infection risks

choosing and using appropriate cleaning, disinfection and sterilising procedures for instruments, equipment and equipment attachments and work surfacescorrect steriliser operation procedures:

packaging of items

loading

monitoring

validation

calibration

documentation requirements

disposing of waste and sharps

provide a written review of workplace compliance with relevant state or territory and local council laws, regulations and requirements relating to beauty treatments and skin penetration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

Australian standards AS/NZS4815 and 4187 relating to infection control in office based health care facilities

relevant state or territory legislation and guidelines relating to infection control procedures for skin penetration treatments

local council requirements for beauty salons offering skin penetration treatments

organisational policy and procedures relating to infection control

legal responsibilities in relation to infection control, sterilising, registration or business licensing, conduct of occupation, and maintenance of premises relevant to role

standard and additional precautions as defined by the National Health and Medical Research Council (NHMRC)

industry codes of practice

aetiology of infection

sources of infection and means of transmission

risk management in relation to infection control

procedures and practices that support infection control measures and prevent infection transmission

cleaning, disinfection and sterilising procedures

procedures for responding to spills

needle stick or sharps injury procedures for notification and response

impact of premises layout and workflow on infection control risks

manufacturer instructions in relation to cleaning, disinfecting and sterilising equipment and products

risk management process for identifying treatment infection control risks

workplace infection control risks.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

antiseptic wipes and alcohol based preparations

cleaning and disinfection products

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

personal protective equipment:

gloves:

treatment

cleaning

protective clothing

eye protection

footwear

face masks

workplace documentation:

Australian standards

equipment manufacturer instructions

infection control regulations and guidelines

organisation infection control policy and procedures

safety data sheets for cleaning products

sharps and sharps disposal unit

single use, disposable equipment

sterile storage area

steriliser

storage area for materials, equipment and attachments

treatment area, cleaning area and clients

waste receptacles that comply with Australian Standards.

Assessment activities that allow the individual to:

demonstrate infection control during the provision of treatments that involve skin penetration

provide pre and post treatment infection control activities for these treatments

review a salon’s infection control performance.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP001 Apply eyelash extensions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply eyelash extensions for added length and thickness of natural lashes to meet client needs.

It requires the ability to consult with clients, select suitable products and equipment to apply, in-fill, and remove damaged eyelash extensions. Applying eyelash extensions can be an individual service or form part of a series of services.

This unit applies to beauty therapists, retail assistants, and make-up freelancers who work in beauty salons, retail cosmetic outlets, and settings that provide make-up services. In this environment they make routine service decisions within a defined range.

No occupational licensing, specific legislative, regulatory or industry certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish service requirements.	1.1 Confirm eyelash extension requirements with client. 1.2 Explain service and outcomes, and show client eyelash extension products. 1.3 Explain treatment sequence and factors that may restrict treatment. 1.4 Design and record treatment plan and obtain client consent. 1.5 Select products and equipment according to treatment plan. 1.6 Conduct patch test to identify skin reactions, and advise client of suitability for service.
2. Remove damaged, sparse, or grown out eyelash extensions.	2.1 Confirm with client eyelash extensions removal needs. 2.2 Apply eye patches to protect lower lid and bottom lashes. 2.3 Apply product remover to eyelash extensions according to manufacturer instructions. 2.4 Remove eyelash extensions to avoid damage to natural lashes and client discomfort. 2.5 Apply aftercare product as required.
3. Apply eyelash extensions.	3.1 Apply medical tape, or lint-free eye patches to lower lid and bottom lashes. 3.2 Use tweezers to isolate natural lashes, and glue individual eyelash extensions avoiding contact with the surrounding skin. 3.3 Monitor and adjust application of individual extensions to ensure correct positioning, even distribution and thickness according to client needs. 3.4 Complete application of eyelash extensions according to treatment plan. 3.5 Remove lint free eye gel patches, or adhesive tape, gently and to avoid discomfort to client.
4. Provide post service advice.	4.1 Seek client feedback, and update treatment plan. 4.2 Recommend home care, complementary products, and future treatments. 4.3 Update treatment plan and rebook client as required.
5. Clean treatment work area.	5.1 Clean service area and surfaces, non-disposable eyelash equipment and tools. 5.2 Restock equipment and products in preparation for next treatment. 5.3 Safely dispose of general and contaminated waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate service price, product quantities and time.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP001 Apply eyelash extensions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, develop and adjust treatment plan to apply safe and appropriate eyelash extensions suitable for the following client treatment objectives:

two full-set applications, each set consisting of a minimum of forty eyelash extensions per eye

two in-fill services

two removal services

design and provide treatment routines that demonstrate correct:

patch testing

selection and application of eyelash extensions type:

adhesive

colour

curl

length

width

eyelash extension application to suit client eye shape and facial features

design, record and maintain treatment plans and records for each eyelash extension treatment specifying for each client:

aftercare

contraindications

outcomes

patch test reactions

previous treatments

products

techniques

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to eyelash extension services

organisational policies and procedures relevant to eyelash extension services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding eyelash extension services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of contraindications

the impact of eye shapes on eyelash extensions:

almond

Asian

close-set

deep-set

hooded

prominent

round

small

effects and benefits of eyelash extensions:

fullness

length

thickness: 15, 20, 25

natural eyelash growth rate and stages of hair growth cycle:

anagen

catagen

telogen

advantages and disadvantages of a range of eyelash extensions:

mink

natural

silk

synthetic

differences between different types of eyelash extension:

B curl

C curl

coloured

D curl

diamond

glitter

J curl

L curl

V curl

W curl

Y curl

advantages of using different tweezers:

curved

inverted

pointy

slanted

straight

selection criteria and application of eyelash extension type:

adhesive

colour

curl

length

benefits and effects of different types of adhesives:

clear

coloured

normal

sensitive

contraindications that prevent or restrict eyelash services, and their relationship to the service:

allergies to latex, tape resin, and adhesive

alopecia

bacterial, fungal, parasitic or viral infections

blepharitis

contact lenses

curly eyelashes

damaged natural eyelashes

dry eyes syndrome

abnormal skin

recent eye surgery

twitching eyes

trichotillomania

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain eyelash extensions.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different eyelash extension requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of eyelash extensions

equipment instructions

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adhesive:

clear

coloured

normal

sensitive

cleaning and disinfection products and equipment

eyelash extension equipment:

air blower

application tweezers

disposable glue wells

disposable mascara wands

eye lash comb

isolating tweezers

jade stone

lint free eye pads

locks detach swabs

medical tape

oil-free cleanser

silicone pad

sponge

eyelash extensions remover

eyelash extensions from a comprehensive professional range

individual work station consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete eyelash extension services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP002 Design and apply make-up

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply facial make-up products for day, evening or special occasions.

It requires the ability to consult with clients, analyse face and skin, and to demonstrate and apply make-up products to suit client needs or make-up brief.

This unit applies to beauty therapists, retail assistants, and make-up freelancers who work in beauty salons, retail cosmetic outlets, and settings that provide make-up services. In this environment they make routine service decisions within a defined range and have knowledge and skills of a variety of make-up products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish make-up requirements.	1.1 Confirm make-up requirements and occasion with client. 1.2.Identify contraindications to make-up service and refer client to appropriate professional, as required. 1.3.Prepare service area, equipment and self.
2. Design make-up plan.	2.1 Design make-up plan according to analysis, occasion, and colour design principles. 2.2 Confirm make-up plan with client. 2.3 Cleanse face and neck to thoroughly remove make-up. 2.4 Identify skin type, colour, tone and undertone to select foundation. 2.5 Identify facial shape and areas requiring corrective make-up. 2.6 Select make-up products and equipment.
3. Apply make-up.	3.1 Apply make-up products sequentially according to make-up plan. 3.2 Explain products and application to client throughout make-up service. 3.3 Seek client feedback to evaluate make-up application and adjust as required.
4. Apply false eyelashes.	4.1 Conduct patch test for eyelash adhesive and note adverse reactions. 4.2 Advise client of suitability for application of false eyelashes. 4.3 Apply strip or individual eyelashes according to manufacturer instructions.
5. Provide post service advice.	5.1 Provide advice on make-up products and techniques to maintain make-up throughout occasion. 5.2 Provide advice for make-up removal and recommend make-up removal products. 5.3 Seek client feedback and update make-up plan. 5.4 Explain possible adverse reactions to client. 5.5 Demonstrate application of make-up products to client for maintenance of make-up look throughout the occasion. 5.6 Recommend and sell products to maintain the make-up look throughout the occasion and discuss future services.
6. Clean service area.	6.1 Clean non disposable make-up equipment and tools. 6.2 Restock equipment and products to prepare for next service. 6.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for use of cleaning, make-up products and equipment.
Numeracy skills to:	calculate service price, product quantities and time.

Unit Mapping Information

SIBXFAS201A Design and apply make-up

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP002 Design and apply make-up

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, develop and adjust make-up plan to apply safe and appropriate make-up for the following client requirements:

two different day events

two different evening events

three different skin colours or ethnic backgrounds of varying ages

design and record make-up plan for each client specifying details of:

areas requiring corrective make-up

client image and occasion

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions

demonstrate safe and correct use of the following make-up products:

blushes

cleansers

concealers

eye shadows

eyeliners

false lashes

liquid and solid foundations

lip gloss

highlighters

lip liners

lipsticks

mascaras

pencils

powders

pre make-up stabilisers or primers

skin care

present self, according to organisational policy

manage product quantities to avoid waste of consumables

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulatory requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

operator’s legal and insurance liabilities and responsibilities regarding to application of make-up

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of contraindications

factors which influence the application of make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural light and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

appearance of the following common skin types and conditions and their relationship to make-up services:

oily/lipid

dry/alipid/lipid dry

diffused red

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

bacterial, fungal, parasitic and viral infections

contact lenses

rashes

recent skin treatments:

injectables

intense pulsed light

laser

surgery

common ingredients in make-up products and their effects on skin and appearance

chemical formulations of:

eyeliners

eyeshadows

facial powder

foundations

lipsticks

mascara

colours in cosmetics

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

selection, care and infection control for make-up tools and equipment:

applicators

brushes

lash curlers

magnifying mirror

make-up box

pallets

pencil sharpeners

spatulas

sponges

tweezers

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up application.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

cover to protect client’s clothes

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

pencil sharpeners

sponges and wedges

tweezers

make-up lighting at workstation

make-up products from a comprehensive professional range:

blushers

concealers

eye shadows

eyeliners

foundations – water based, oil based, solid or fluid

glosses

lipsticks

mascaras

pencils

powders

pre make-up products

skin cleansers, toners, moisturisers.

Assessment activities that allow individuals to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP003 Design and apply make-up for photography

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design and apply make-up for photographic shoots in natural and artificial light.

It requires the ability to select products and tools to apply photographic make-up in response to a brief from a client or stylist engaged in a photo shoot.

This unit applies to beauty therapists and make-up artists who work in beauty salons, make-up studios and photography shoot settings requiring make-up services. In this environment they work as part of the creative team, make informed creative decisions and have knowledge and skills across a range of specialised make-up products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Analyse photography context	1.1 Confirm make-up requirements with client, photographer, or stylist. 1.2 Determine photography context by establishing conditions, setting and lighting. 1.3 Determine photography image end-use and format.
2. Establish make-up requirements.	2.1 Identify contraindications to make-up service and refer to appropriate professional as required. 2.2 Cleanse client face and neck to thoroughly remove make-up. 2.3 Identify skin type, colour, tone and undertone to select foundation. 2.4 Identify facial shape and areas requiring corrective make-up.
3. Design make-up plan.	3.1 Design and record make-up plan. 3.2 Confirm make-up plan with client, photographer or stylist as required. 3.3 Select make-up products and equipment.
4. Apply make-up for photography.	4.1 Prepare service area, equipment and self. 4.2 Apply make-up products sequentially according to make-up plan. 4.3 Seek client, photographer or stylist feedback to evaluate make-up application and adjust as required. 4.4 Maintain make-up during shoot.
5. Clean tools and equipment.	5.1 Clean non disposable make-up equipment and tools. 5.2 Restock equipment and products to prepare for next service. 5.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Learning skills to:	identify fashion make-up trends and practice new techniques.
Problem solving skills to:	identify make-up application issues and modify products and techniques to ensure client satisfaction.
Planning and organising skills to:	organise make-up equipment, product and self to attend photographic shoots at external locations.
Self-management skills to:	provide services in different work settings where time and pressure constraints apply.

Unit Mapping Information

SIBXFAS202A Design and apply make-up for photography

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP003 Design and apply make-up for photography

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust make-up plan to apply safe and appropriate make-up in three of following photography contexts:

business

wedding

fashion

commercial

catwalk

demonstrate make-up applications suitable for:

artificial light

natural light

studio conditions

provide make-up services for print outcomes:

black and white images

colour images

design and record make-up plans for each client specifying details of:

areas requiring correction or camouflage

camera angles and shots

colour design

contraindications

dramatic considerations

continuity issues

face shape

skin colour and tone

highlighting and shading techniques

lighting

location:

interior

exterior

studio

make-up products and equipment

product application procedures

single appearance

testing arrangements

present self, according to organisational policy

manage product quantities to avoid waste of consumables

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulation and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

importance of not stating a diagnosis of contraindications

when to refer to other practitioners

contraindications and their relationship to photographic make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

contact lenses

recent skin treatments such as injectables, intense pulsed light, laser and surgery

photographic make-up principles:

effects of natural and artificial lighting on make-up appearance

colour design

colour wheel

cosmetic ingredients and their performance under different light sources and digital photography

primary, secondary, complementary colours and grey scale

tonal value, hue and shade

operation of production environments and settings and how to effectively and professionally work within these environments

appearance of common skin types and conditions and their relationship to photographic make-up services

selection, care and infection control for photographic make-up equipment, products and tools

effect of changes created by:

specific make-up products and colour application techniques

lighting and how make-up colours appear on screen

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a photographic make-up environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

palettes or tiles

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up products from a comprehensive professional range:

artificial lashes

blushers

concealers

eye shadows

eyeliners

fixative

foundations – water based, oil based, solid or fluid

lipsticks and glosses

mascaras

pencils

powders

pre make-up products and stabilisers

skin cleansers, toners, moisturisers.

Assessment activities that allow the learner to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty and make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP004 Design and apply remedial camouflage make-up

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply specialised make-up products to disguise skin imperfections on the face and body.

It requires the ability to consult with clients, select products and equipment, and apply camouflage make-up to disguise the appearance of blemishes, birthmarks and scars.

This unit applies to beauty therapists and make-up artists who work in beauty salons and make-up studios and as freelancers. In this environment they work as part of a team but make independent treatment decisions and have knowledge across a range of specialised make-up products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish remedial camouflage make-up requirement.	1.1 Consult on make-up requirements with client, to identify facial or body areas requiring remedial camouflage. 1.2 Identify contraindications and refer client to appropriate professional, as required. 1.3 Cleanse treatment site to thoroughly remove make-up as required. 1.4 Identify skin type and conditions and match skin colour, tone and undertone to camouflage products.
2. Design make-up plan.	2.1 Design make-up plan according to analysis and client requirements. 2.2 Confirm make-up plan and products with client. 2.3 Select make-up products and equipment.
3. Apply remedial camouflage make-up.	3.1 Prepare service area, equipment and self. 3.2 Gown client to protect clothing. 3.3 Apply camouflage products in correct sequence to disguise skin imperfections. 3.4 Ensure foundation or base matches skin tone and adjust as required. 3.5 Seek client feedback to evaluate make-up application and adjust as required.
4. Review service.	4.1 Record outcomes on client treatment plan. 4.2 Recommend make-up products and demonstrate techniques to maintain make-up. 4.3 Provide advice for make-up removal and recommend make-up removal products. 4.4 Update treatment plan and rebook client as required.
5. Clean treatment work area.	5.1 Clean non disposable make-up equipment and tools. 5.2 Restock equipment and products to prepare for next service. 5.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for use of cleaning, make-up products and equipment.
Numeracy skills to:	calculate service price, product quantities and time.

Unit Mapping Information

SIBBFAS303A Design and apply remedial camouflage make-up

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP004 Design and apply remedial camouflage make-up

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, develop and adjust camouflage make-up plans and apply safe and appropriate remedial camouflage make-ups for three clients with differing face and body remedial camouflage objectives

design and record camouflage make-up plans for each client above specifying details of:

areas and condition requiring camouflage make-up techniques

client requirements and concerns

colour analysis and design

contraindications to make-up services

products and application techniques

skin types and conditions

present self, according to organisational policy

manage product quantities to avoid waste of consumables

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

importance of not stating a diagnosis of contraindications

when to refer clients to other practitioners

factors which influence the application of remedial camouflage make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural light and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

appearance of the following that may require remedial camouflage make-up:

birth marks

capillary naevus

chloasma

hypertrophic and keloid scars

leucoderma or vitiligo

moles or pigmented naevi

psoriasis

rosacea

scars

spider naevus

strawberry naevus

tattoos

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

recent skin treatments such as injectables, Intense Pulsed Light (IPL), laser, surgery

appearance of the following common skin types and conditions and their relationship to make-up services:

oily/lipid

dry/alipid/lipid dry

diffused red

pigmented

couperose

damaged

mature

chemical ingredients and pigments in make-up products and their effects on skin

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

range of camouflage make-up products used to achieve remedial make-up

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

make-up box

pencil sharpeners

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up products from a comprehensive camouflage make-up range:

blushers

concealers

fixative

foundations – water based or oil based with varying degrees of pigmentation and coverage

pencils

powders

pre make-up products and stabilisers

skin cleansers, toners, moisturisers.

Assessment activities that allow the learner to:

complete camouflage make-up within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP005 Apply airbrushed make-up

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply airbrushed make-up for face or body.

It requires the ability to prepare the work area, consult with clients, select make-up products and equipment, and apply airbrushed make-up.

This unit applies to beauticians and make-up artists who work in beauty salons and make-up studios and as freelancers. In this environment they may work as part of a team or autonomously. They have knowledge and skills across a range of airbrush make-up products, application techniques, and airbrush equipment.

No occupational licensing, certification and specific legislative or certificate requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish make-up requirements.	1.1 Confirm make-up requirements with client. 1.2 Identify contraindications and refer client to appropriate professional as required. 1.3 Cleanse face or body to remove make-up as required. 1.4 Identify skin type, condition, colour, tone and undertone to select airbrush foundation.
2. Design make-up plan.	2.1 Design airbrush make-up plan. 2.1 Confirm make-up plan with client. 2.2 Select make-up products and additional equipment.
3. Apply airbrushed make-up.	3.1 Prepare service area, equipment and self. 3.2 Set compressor and test airbrush flow and pressure prior to make-up application. 3.3 Airbrush foundation with circular movements for complete and even skin coverage. 3.4 Apply highlighting and shading to required facial areas and use stencils and make-up shields as needed. 3.5 Adjust distance, pressure, and airbrushing movements throughout make-up application. 3.6 Seek client feedback to evaluate make-up application and adjust as required. 3.7 Apply setting powder or finishing products, allowing sufficient time for make-up to set.
4. Provide post service advice.	4.1 Provide advice on make-up products and techniques for application, to maintain make-up. 4.2 Provide advice for make-up removal and recommend make-up removal products.
5. Clean service area.	5.1 Clean surfaces and airbrush equipment following manufacturer instructions. 5.2 Replenish service area as required. 5.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities for use in airbrush machine, service time and price.
Problem solving skills to:	trouble-shoot airbrush equipment to ensure it is operating properly.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP005 Apply airbrushed make-up

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust make-up plan to provide safe and appropriate airbrush make-up for at least five different clients suitable for the following established client make-up objectives:

day

evening

mature skin

tattoo, or bruise coverage

fantasy make-up for face or body

design and record make-up plan for each client specifying details of:

areas requiring corrective make-up

client image and occasion

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions

operate airbrush gun and compressor to demonstrate the following airbrushing techniques and precautions:

free-hand and stencils

circular movements

long brush stroke

avoid splatter

avoid excess product application

increase and decrease compressor pressure for optimal and safe make-up application

adjust spray patterns based on distance to client’s skin

maintain airbrush gun through cleaning and maintenance according to manufacturer instructions

manage product quantities to avoid waste of consumables

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

benefits and uses of airbrush make-up application

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

allergies to products

bacterial, fungal, parasitic or viral infections

abnormal skin

recent skin treatments such as injectables, intense pulsed light, laser, surgery

appearance of the following common skin types and conditions and their relationship to make-up services:

oily/lipid

dry/alipid/lipid dry

diffused red

pigmented

couperose

mature

factors which influence the application of make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

common ingredients in airbrush make-up products and their effects on skin

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

types of airbrushing equipment:

top-fed airbrush

bottom-fed airbrush

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

facilities set up for airbrushing make-up service

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

airbrush equipment:

gun

compressor

holder

airbrush make-up products from a comprehensive and professional product range:

primers

neutalisers

foundations

bronzers

shimmers

setting powders

eye shadows

eyeliners

blushers

lipsticks

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

skin cleansers, toners, moisturisers

water and alcohol based cleaning products for airbrush equipment.

Assessment activities that allow the learner to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP006 Design and apply creative make-up

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to respond to a client brief to design and apply make-up for specialised looks that use creative design and application of make-up.

It requires the ability to refine a brief with a client and then research, design, trial and apply a creative make-up.

This unit applies to make-up artists who work in make-up studios and as freelancers. In this environment they may work as part of a team or autonomously but they make independent creative decisions. They have knowledge and skills of a range of make-up products and specialised make-up application techniques.

No occupational licensing, specific legislative, regulatory or industry certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish creative make-up requirements.	1.1 Consult with client to develop design brief. 1.2 Confirm make-up requirements and occasion with client. 1.3 Identify lighting and photography to be used for occasion, as required. 1.4 Identify contraindications and refer client to appropriate professional as required.
2. Design make-up plan.	2.1 Investigate make-up themes and creative looks and source reference material for use in designing creative make-up. 2.2 Identify make-up products, equipment and techniques that are needed for desired colour schemes and creative looks. 2.3 Generate creative ideas and design make-up plan. 2.4 Explain make-up plan to client and revise as required. 2.5 Confirm make-up plan and service timing with client. 2.6 Arrange make-up trial as required.
3. Prepare for make-up service.	3.1 Prepare service area, equipment and self. 3.2 Cleanse client skin to thoroughly remove make-up. 3.3 Select make-up products and equipment according to make-up plan. 3.4 Identify client skin type, condition, colour, tone and undertone to select foundation. 3.5 Identify facial shape, and identify areas requiring make-up.
4. Apply creative make-up design and post service advice.	4.1 Apply make-up according to modified make-up plan. 4.2 Confirm make-up application meets the requirements of client and make-up design. 4.3 Advise on make-up products and techniques to maintain make-up throughout occasion. 4.4 Recommend make-up removal products and methods.
5. Clean service area.	5.1 Clean non disposable make-up equipment and tools. 5.2 Restock equipment and products to prepare for next service. 5.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Numeracy skills to:	calculate service price and time and product quantities.
Problem solving skills to:	identify make-up application issues and modify products and techniques to ensure client satisfaction and make-up outcomes.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP006 Design and apply creative make-up

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop a portfolio of visual images that provide creative ideas for each of the following make-up designs:

fashion or catwalk

period

fantasy

entertainment

follow client briefs to design and trial three creative make-up plans and then apply finalised make-up for three of the following themes:

avant-garde

fashion

period or decade

fantasy

entertainment

design and record make-up plan for each client above specifying details of:

make-up theme or occasion

areas requiring corrective make-up

contraindications

desired client image

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions

manage product quantities to avoid waste of consumables

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

contemporary creative make-up products, equipment and application techniques

sources of visual images to inform creative design:

print media from period

internet

social media

documentary films and videos

paintings and illustrations from period

photographs

the role of make-up in completing image and looks for:

fashion

theatre

film

photography

evolution of make-up colours from the 20s to current time

application techniques:

eyes

lips

cheeks

colour wheel theory:

colours:

primary

secondary

tertiary

complementary

warm

cold

neutral

colour value and tone:

hues

shades

skin tones and undertones:

pink

yellow

olive

brown

products used for creative make-up:

water based

oil based

high pigment

neutralisers

light and its effects on make-up:

tones:

cool

warm

skin types:

dry/alipid/lipid dry

oily/lipid

diffused red

facial shapes and their relationship to the make-up design:

round

oval

square

triangle

heart

diamond

body shapes and their relationship to make-up design:

triangle

inverted triangle

rectangular

pear

hour-glass

effects created with make-up products:

avant-garde

catwalk

decade

fantasy

entertainment

contraindications to make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

recent hair removal

burns

symptoms of allergies to products:

red eyes

itchy eyes and skin

skin irritation

skin redness

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

access to hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

individual, strip, and glamour eyelash enhancements from professional range

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

palettes or tiles

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

skin cleansers, toners, moisturisers

water and oil based make-up products from two comprehensive professional ranges.

Assessment activities that allow the individual to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBMUP007 Work collaboratively on make-up productions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to collaborate with hair stylists, photographers and make-up professionals on make-up productions.

It requires the ability to interpret a make-up brief and liaise with a professional network to design, trial, and apply make-up. They work with stylists, photographers, and other make-up artists on make-up production, and maintain a make-up portfolio for future assignments.

This unit applies to make-up artists who work with a small team of professionals on make-up productions and make independent creative decisions. They have knowledge and skills across specialised make-up techniques and products and working in a team under pressure.

No occupational licensing, specific legislative, regulatory or industry certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Interpret make-up brief.	1.1. Review make-up brief and clarify with client production requirements. 1.2. Analyse specifications of production setting. 1.3. Confirm timing of make-up services and requirements to provide touch-ups. 1.4. Design make-up plan.
2. Liaise with professional network.	2.1. Discuss brief, specifications and make-up plan with relevant individuals working on production. 2.2. Confirm individual role and tasks to achieve make-plan. 2.3. Confirm make-up plan with client.
3. Work collaboratively on make-up production.	3.1. Set up work area with suitable lighting and access in appropriate area of production setting. 3.2. Apply make-up according to make-up plan. 3.3. Seek client feedback to evaluate application and adjust as required. 3.4. Assist other professionals throughout make-up production process, as required. 3.5. Maintain professional image and attitude throughout assignment.
4. Update make-up portfolio.	4.1. Identify suitable format to update make-up portfolio. 4.2. Negotiate with hair stylist and photographer to obtain photographs of final look. 4.3. Maintain and update make-up portfolio to ensure it is representative of current breadth and depth of work.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Numeracy skills to:	calculate make-up production price and timing.
Learning skills to:	monitor entertainment trends to identify new products and practise techniques.
Problem solving skills to:	identify alternative ways of meeting production challenges.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBMUP007 Work collaboratively on make-up productions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse a make-up brief and identify production specifications:

background

colour constraints

lighting

location

number of clients

other personnel

theme

time of production

timing of make-up requirements

respond to a brief and design a make-up plan for both an internal and an external location for two of the following production settings:

catalogue or fashion shoot

catwalk

family or business photographs

model or actor portfolio

work collaboratively as a make-up artist to provide make-up in an external and an internal location for two of the following production settings:

catalogue or fashion shoot

catwalk

family or business photographs

model or actor portfolio

identify potential professionals with which to network with for each of the above production settings:

stylists:

hair

fashion

photographers

make-up artists

agencies:

casting

model

production companies

present a portfolio with examples of make-up for:

catalogue or fashion

catwalk

individual photo shoot

modelling or acting

present self as a make-up professional

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

typical operational requirements of production settings and relationship to make-up artist services:

catwalk events

fashion shoots

television and media

photography studios

stage shows

specifications of a production setting which will influence make-up design and service:

time allocated for make-up application

hairstyling

fashion styling

lighting

touch up requirements

location

time of day

colour scheme

backgrounds

contingencies at locations:

rain

heat

insects

distance

availability of water, shade, toilets

wind

importance of conducting self as a professional make-up artist when working on various production settings to demonstrate:

reliability

respectfulness

professionalism

professional etiquette

accepting constructive criticism

adaptability to changes

positive attitude.

Assessment Conditions

Skills must be demonstrated in a make-up production environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

make-up production briefs for:

catalogue or fashion

catwalk

individual photo shoot

model or actor portfolio.

professional networks with which to collaborate on assignments:

stylists:

hair

fashion

photographers

other make-up artists

agencies:

casting

model

production companies

relevant workplace documentation:

brief specifications

contracts.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

individual, strip, and glamour eyelash enhancements from professional range

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

palettes or tiles

water and oil based make-up products from two comprehensive professional ranges:

skin cleansers

toners

moisturisers.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS001 Provide manicure and pedicare services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide services and advice to clients requiring hand, foot and nail care.

It requires the ability to recognise relevant contraindications and conditions, to understand the structure and function of hands, feet and nails and the effects of treatments and products, and to select and provide services and advice to meet the objectives of the client. The services and advice can be on an individual basis or form part of a series of services.

This unit applies to workers in beauty and nail salons, and spas. In this environment they make routine service decisions within a defined range but are responsible for the selection and provision of services to clients.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss requirements with client to identify priorities. 1.3 Identify conditions and client characteristics relevant to hand and foot services and recommend appropriate services or advice. 1.4 Identify contraindications to nail services and refer client to appropriate professional, as required. 1.5 Design treatment plan, confirm with client and record.
2. Prepare for nail service.	2.1 Check readiness of treatment area and availability of equipment. 2.2 Select products, equipment and personal protective equipment. 2.3 Maintain posture to minimise fatigue and risk of injury during treatment. 2.4 Prepare client and self for service. 2.5 Use energy, water, products and other resources efficiently during preparation and subsequent treatment process.
3. Provide nail service.	3.1 Sanitise client hands or feet. 3.2 File nails according to treatment plan, minimising damage to natural nail. 3.3 Soak feet and exfoliate hard skin as required. 3.4 Soak nails and treat cuticles as required. 3.5 Massage lower arms and hands or lower legs and feet. 3.6 Apply mask and other specialised products as required. 3.7 Apply nail polish and finishing products.
4. Review service.	4.1 Seek client feedback and update treatment plan. 4.2 Provide aftercare advice and recommend products and future services. 4.3 Update treatment plan and rebook as required.
5. Clean treatment area.	5.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2 Restock equipment and products in preparation for next treatment. 5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS001 Provide manicure and pedicare services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six safe and appropriate manicure and pedicare treatments to clients suitable for the established client treatment objective

design, record and maintain treatment plans and records for each client specifying details of:

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

products used

required services

treatment duration and sequence

provide manicure and pedicare treatments for each client that demonstrate appropriate selection and application of:

buffing

callous removal

coloured nail varnish application

cuticle care

exfoliation

French polish application

mask

massage hands and feet using different massage movements:

effleurage

petrissage

nail shaping

recognise contraindications listed in Knowledge Evidence and list relevant practitioners for client referral

recognise skin and nail conditions and recommend treating products and home care routines

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local council health and hygiene regulations and requirements relevant to providing manicure and pedicare services

organisational policies and procedures relevant to the provision of manicure and pedicure services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice as it applies to manicure and pedicare services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

other practitioners and relationship to nail services:

complementary practitioner

medical practitioner

podiatrist

appearance and gross anatomy of skin surrounding natural nail

anatomy and physiology of nails:

structure, growth, shape, and functions of nails

nail strength and flexibility

factors that affect normal nail growth

effects of diseases on healthy nails

anatomy and physiology of lower arms and hands:

bones:

radius

ulna

carpals

metacarpals

phalanges

muscles:

extensors

flexors

pronators

blood supply

anatomy and physiology of lower legs and feet:

bones:

tibia

fibula

talus

metatarsals

phalanges

muscles:

gastrocnemius

soleus

tibialis anterior

foot muscles

blood supply

skin and nail conditions which modify treatment and their relationship to nail services:

non-contagious hand, foot or nail disorders:

Beau’s lines

blisters

bruised nails

bunions

calluses

circulatory problems

corns

corrugated furrows

dermatitis

discoloured nails

eggshell nails

habit tic

hammer toes

hangnails

heel fissures

koilonychias

leuconychia

onychauxis

onychocryptosis

onycholysis

onychophagy

onychorrhexis

onychotrophia

pterygium

splinter haemorrhage

split or brittle nails

trauma induced nail malformations

contraindications which prevent treatment or require referral to health practitioners and relationship to manicure and pedicare services:

allergic reactions

areas exhibiting loss of tactile sensation

bacterial, fungal, parasitic and viral infections

bruising or swelling

cuts or abrasions

diabetics

recent fractures or sprains

recent operations

specialised nail products properties, chemical components, and their effects on nails and skin:

base coat

cuticle care

drier

exfoliants

hands and feet soaking products

masks

massage mediums

moisturisers

nail hardeners

nail polish removers

nail polishes

quick dry

thinner

top coat

adverse reactions to nail products

pH range of human skin, nails and manicure and pedicare treatment products

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain hand, foot and nail care.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different manicure and pedicure needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer.relevant workplace documentation:

blank client records

organisational policies and procedures relevant to manicure and pedicare services

manufacturer instructions and safety data sheets

texts or online resources that provide information on nail, hand and foot anatomy and physiology, contraindications and disorders.

Assessment must ensure use of:

cleaning and disinfection products

client chair

disposable gloves

equipment:

cuticle pushers

disposable pedi paddles

disposable nail files

manicure and pedicare bowls

nail clippers or scissors

manicure and pedicare products from comprehensive professional range

manicure table and lamp

operator chair

treatment towels, cotton or disposable.

Assessment activities that allow individuals to:

complete manicure and pedicare services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician, nail technician or beauty therapist

have worked as a beautician, nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS002 Apply gel nail enhancements

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply, maintain and remove gel nails to meet client needs.

It requires the ability to consult with clients, select suitable products and techniques, and apply gel nail enhancements that include overlays, colour gel, refills, tips, and French. The gel nail enhancement service can be an individual service or form part of a series of services.

This unit applies to beauty therapists and nail technicians who work in beauty and nail salons, and spas. In this environment they may work in a team or autonomously. They have knowledge and skills across a range of nail products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Develop, or access and review client treatment plan. 1.2 Discuss treatment requirements with client. 1.3 Identify contraindications to gel nail services and refer client to appropriate professional as required. 1.4 Identify conditions and client characteristics relevant to gel nail services and discuss with client treatment and product effects. 1.5 Conduct patch test as required and record outcomes. 1.6 Design treatment plan, confirm with client and record.
2. Prepare for gel nail service.	2.1 Check treatment area, equipment and self. 2.2 Select products, equipment and personal protective equipment. 2.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Remove gel enhancements.	3.1 Confirm gel removal needs with client. 3.2 Position self to minimise fatigue and risk of injury. 3.3 Buff or soak grown out, damaged, and chipped gel enhancements. 3.4 Complete gel enhancement removal according to client treatment plan.
4. Apply, refill or repair gel nails.	4.1 Cleanse and prepare nails according to manufacturer recommendations and treatment plan. 4.2 Apply gel nail products according to manufacturer instructions. 4.3 Adjust application technique and products as required. 4.4 Complete gel enhancements for finger nails or toe nails according to treatment plan
5. Review service.	5.1 Seek client feedback, revise, and record treatment plan. 5.2 Advise client of maintenance requirements. 5.3 Recommend aftercare, products, and future services. 5.4 Update treatment plan and rebook client as required.
6. Clean service area.	6.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 6.2 Restock equipment and products in preparation for next treatment. 6.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

SIBBNLS203A Apply ultraviolet gel nails enhancement

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS002 Apply gel nail enhancements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans and provide six safe and appropriate quality nail enhancements for clients that demonstrate the following gel nail enhancement techniques:

colour gel

colour gel

French backfills

French gel on tips

French, natural and clear tips

gel removals

overlays

refills

provide maintenance gel nail services for three of these clients that include:

blend regrowth lines

correct side walls of extensions

rebalance stress curves

refine gel enhancements surfaces

repair damaged, chipped or broken gel

remove gel enhancements with minimal damage to natural nails

provide gel nail enhancements with:

structural integrity

smooth surface

suitability for client’s nail shape

design, record and maintain treatment plans and records for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

required services

treatment sequence

type of gel enhancement

treatment duration

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing gel nail enhancements

organisational policies and procedures relevant to providing gel nail enhancements:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

waste and hazardous substances

work health and safety

scope of practice as it applies to gel nail enhancements:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to gel nail services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications to products used in combination or with other services

damaged natural nails from ineffective removal of enhancements

abnormal skin around nail

appearance of skin and nail disorders and relationship to gel nail enhancements

adverse effects of gel products and how to modify treatment or provide remedial action:

allergy to products

exothermic reactions

injury to natural nail due to poor removal technique

natural nail separation

peeling of product

pseudomonas (bacterial infection)

gel products properties, chemical components, and their effects on natural nails:

coloured gel

dehydrators

gel cleanser

gel removers

multilayer gel

nail adhesive

primer

UV and non-UV gel products

different styles of tips

impact of chemicals in gel nail products and techniques to minimise over-exposure and/or injury

data safety sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain gel nail enhancements.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different gel nail enhancement needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to providing gel nail enhancements

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client chair

equipment:

brushes for gel application

curing lights

cuticle pushers

files

sculpting forms

tip cutters

gel products from comprehensive professional range:

coloured gel

dehydrator

gel cleanser

multilayer UV gels or base-build top

nail adhesive

primer

UV and non-UV gel products

various styles of tips

hand and nail sanitiser

manicure table, lamp and mats

operator chair

treatment towels, cotton or disposable.

Assessment activities that allow individuals to:

complete gel nail enhancements within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS003 Apply acrylic nail enhancements

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply, maintain and remove acrylic nails.

It requires the ability to consult with clients, select suitable products and techniques, and apply acrylic nail enhancement that includes overlays, refills, tips, and French. The acrylic nail enhancement service can be an individual service or form part of a series of services.

This unit applies to beauty therapists and nail technicians who work in beauty and nail salons, and spas. In this environment they may work in a team or autonomously. They have knowledge and skills across a range of nail products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss treatment requirements with client. 1.3 Identify contraindications to acrylic nail services and refer client to appropriate professional as required. 1.4 Identify conditions and client characteristics relevant to acrylic nail services and discuss treatment and product effects with client. 1.5 Conduct patch test as required and record outcomes. 1.6 Design treatment plan, confirm with client and record.
2. Prepare for acrylic nail service.	2.1 Prepare treatment area, equipment and self. 2.3 Select products and equipment and personal protection equipment. 2.2 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Remove acrylic enhancements.	3.1 Position self to minimise fatigue and risk of injury. 3.2 Buff or soak grown out, damaged, and chipped acrylic enhancements. 3.3 Remove acrylic enhancements as per treatment plan and manufacturer instructions.
4. Apply, refill or repair acrylic nails.	4.1 Shape and prepare nail plate for acrylic application. 4.2 Apply acrylic nail products according to manufacturer instructions and treatment plan. 4.3 Modify application technique and products as required. 4.4 Complete acrylic nail enhancements according to treatment plan and client’s needs.
5. Review service.	5.1 Seek client feedback, revise and record treatment plan. 5.2 Advise client of maintenance requirements. 5.3 Recommend aftercare, products, and future services. 5.4 Update treatment plan and rebook client as required.
6. Clean service area.	6.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 6.2 Restock equipment and products in preparation for next treatment. 6.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use acrylic application tools use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

SIBBNLS204A Apply acrylic nail enhancement.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS003 Apply acrylic nail enhancements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans and provide six safe and appropriate quality nail enhancements for clients which include the following acrylic enhancements services:

French acrylic on tips

French backfills

French, natural and clear tips

overlays

refills

removals

provide maintenance acrylic nail services for three of these clients that includes:

blend regrowth lines

correct side walls of extensions

rebalance stress curves

refine enhancements surfaces

repair damaged, chipped or broken acrylic

provide acrylic nail enhancements for these clients with:

structural integrity

smooth surface

suitability for client’s nail shape

with minimal damage to natural nails

design and record treatment plans and records for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

required services

treatment sequence

type of acrylic enhancement

treatment duration

remove acrylic products with minimal damage to natural nails

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing acrylic nail enhancement services

organisational policies and procedures relevant to providing acrylic nail enhancement services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to acrylic nail enhancements:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to acrylic nail services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails from ineffective application or removal of enhancements

abnormal skin around nail

appearance of skin and nail disorders and relationship to acrylic nail services

adverse effects of acrylic products and how to modify treatment or provide remedial action:

allergy to product

damage to natural nail due to poor application or removal technique

product discolouration

natural nail separation

product peeling

product reaction to temperature

pseudomonas (bacterial infection)

acrylic products properties, chemical components, and their effects on natural nails:

primers

acrylic nail removers

dehydrators

nail adhesives

monomers

polymers

various styles of tips

impact of chemicals in acrylic nail products and techniques to minimise over-exposure and/or injury

safe and environmentally effective methods of venting nail chemical fumes

data safety sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services for the maintenance of acrylic nail enhancement.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different acrylic nail enhancement needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of acrylic nail enhancements

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

acrylic products from comprehensive professional range that include:

primers

acrylic nail remover

dehydrator

acrylic adhesive

monomers

polymers

various styles of tips

cleaning and disinfection products and equipment

client chair

equipment:

acrylic clippers

brushes for application of artificial nails and primer

buffers

cuticle pushers

dappen dishes

desk towels

hand rests

files

sculpting forms

manicure table with table lamp and mats

tip cutters

exhaust system to extract chemical fumes and dust

hand and nail sanitiser

operator chair

personal protective equipment:

disposable gloves

dust masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete acrylic nail enhancements within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS004 Apply nail art

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply a range of nail art designs.

It requires the ability to consult with clients, select suitable products and techniques, and apply hand painted designs, decals, or jewellery for finger or toe nails. The nail art service can be an individual service or form part of a series of services.

This unit applies to nail technicians and beauticians in beauty and nail salons. In this environment they make routine service decisions within a defined range and have knowledge and skills of a variety of nail art products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss nail art requirements with client. 1.3 Identify contraindications to nail art services and refer client to appropriate professional as required. 1.4 Identify conditions and client characteristics relevant to nail art services and discuss with client treatment and product effects. 1.5 Design nail art, confirm with client and record.
2. Prepare service area.	2.1 Prepare treatment area, equipment and self. 2.2 Select products and equipment and personal protective equipment. 2.3 Maintain posture to minimise fatigue and risk of injury. 2.4 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply hand painted designs, decals, or jewelleries.	3.1. Clean and prepare client hands and nails for service. 3.2 Apply nail art according to treatment plan. 3.3 Modify application technique and products as required. 3.4 Complete nail art application for finger nails or toe nails according to treatment plan.
4. Review service.	4.1 Seek client feedback, revise, and record treatment plan. 4.2 Advise client of maintenance requirements. 4.3 Recommend home care, complementary products, and future services. 4.4 Update treatment plan and rebook client as required.
5. Clean service area.	5.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2 Restock equipment and products in preparation for next treatment. 5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and material safety data sheets for safe use of cleaning and nail products and equipment.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases

Unit Mapping Information

SIBBNLS205A Apply nail art

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS004 Apply nail art

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust service plans and provide six safe and appropriate quality nail services for clients that demonstrate the following nail art techniques:

decals

hand painted designs

nail coverings

jewellery:

diamantes

studs

charms

marble nail art

provide nail art maintenance service for three of these clients that includes:

nail art top coat or sealant

retouching

repair

design and record nail art plans for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours and jewellery used

contraindications

design

nails analysis

range and variety of nail art

tools and equipment

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail art services

organisational policies and procedures relevant to nail art services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

waste disposal

work health and safety

scope of practice as it applies to nail art services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to nail art services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

abnormal skin around nail

appearance of skin and nail disorders and relationship to nail art services

effect of changes created by complementary nail shapes and nail art designs

effects and benefits of organisation range of nail art products

ingredients and effects of products used for nail art

care and cleaning requirements for nail art equipment, implements and service area

adverse effects of nail art products

data safety sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain nail art.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different nail art needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail art services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client chairs

manicure table with lamp and mats

nail art equipment:

curved scissors

cuticle pushers

dotter

electric file or hand file

nail files

hand sanitizers

marbiliser

nail art brushes

nail clippers

tip cutters

tweezers

nail art products from comprehensive professional range:

adhesive

decals

foils

glitters

polishes

diamantes

studs

charms

rhinestones

stripping tape

operator chairs

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete nail art treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied this the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS005 Use electric file equipment for nail services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to use electric file equipment in conjunction with artificial nail applications.

It requires the ability to consult with clients, select from a range of bits and use electric file equipment to prepare for or modify an artificial nail application. The electric file nail service can be an individual service or form part of a series of services.

This unit applies to nail technicians and beauticians in beauty and nail salons. In this environment they interpret observations and information following known routines in order to safely use electric nail files.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss electric nail service requirements with client. 1.3 Identify contraindications to nail file services, and refer client to appropriate professional as required. 1.4 Identify conditions and client characteristics relevant to nail file services and discuss treatment and product effects with client. 1.5 Design treatment plan, confirm with client and record.
2. Prepare for electric nail service.	2.1 Prepare treatment area, equipment and self. 2.2 Select products and equipment and personal protective equipment. 2.3 Maintain posture to minimise fatigue and risk of injury during treatment. 2.4 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Use electric file equipment.	3.1 Sanitise and prepare client nails for service. 3.2 Complete electric file service according to manufacturer instructions and material safety data at appropriate stages in nail service. 3.3 Modify technique for use of electric nail file according to client needs and treatment plan.
4. Review service.	4.1 Seek client feedback, revise, and record treatment plan. 4.2 Recommend home care, products and future services. 4.3 Update treatment plan and rebook client as required.
5. Clean service area.	5.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2 Clean and disinfect electrical file equipment. 5.3 Restock equipment and products in preparation for next treatment. 5.4 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and nail products and electric nail file equipment.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use electric file nail equipment with a range of bits use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

SIBBNLS206A Use electric file equipment for nails

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS005 Use electric file equipment for nail services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust service plans and provide six safe and appropriate nail services using electric nail file to clients requiring the following services:

artificial nails services

preparation for French backfills

preparation for infill or refills

shortening and reshaping nails

removing excess product under nails

refining enhancement surface

design and record treatment plan for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

contraindications

design

nails analysis

tools and equipment

adjust electric file equipment operating range:

hand piece:

position

pressure

range of bits and burs

speed

demonstrate safe use of electricity when operating electric file

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail services

organisational policies and procedures relevant to nail services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to nail services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to electric file services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

non normal skin around nail

appearance of skin and nail disorders and relationship to electric file services

adverse effects to electrical nail file service

electric file equipment characteristics and use:

variable speed electric file

burs or bits:

diamond

carbide

sanding bands and mandril

various styles of chuck, revs per minute (RPM), range or speed versus variable speed

effect of RPM and torque, and their relationship to client’s treatment plan

electric file maintenance, cleaning and care

structural and aesthetic requirements for artificial nails

effects, advantages and disadvantages of using electrical equipment

safety aspects of electric file use:

on client nails so there is no damage to nail plate

operation and maintenance of electrical equipment

safe and environmentally effective methods of venting nail chemical fumes

data safety sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future service to maintain nail care.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different nail service needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client chairs

electric file designed for nail services with bits and burs

exhaust system for chemical fumes and dust extraction

hand and nail sanitiser

manicure table with table lamp and mats

operator chairs

personal protective equipment:

disposable gloves

face masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete advanced nail treatments using electric nail file within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBNLS006 Apply advanced nail art

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply a range of advanced nail art designs.

It requires the ability to consult with clients, select suitable products and techniques and apply two or three-dimensional nail designs combining acrylic or gel and nail art products. Advanced nail art can be an individual service, or form part of a series of services.

This unit applies to nail technicians and beauticians who work in beauty and nail salons. In this environment they may work as part of a team or autonomously but they make independent creative decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss nail art requirements with client. 1.3 Identify contraindications to nail art services and refer client to appropriate professional as required. 1.4 Identify conditions and client characteristics relevant to nail art services and discuss with client treatment and product effects. 1.5 Conduct patch test as required and record outcomes. 1.6 Design nail art, confirm with client and record.
2. Prepare for advanced nail art service.	2.1 Prepare treatment area, equipment and self. 2.2 Select products, equipment and personal protective equipment. 2.3 Maintain posture minimise fatigue and risk of injury during treatment. 2.4 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply advanced nail art.	3.1 Cleanse and prepare client hands and nails for service. 3.2 Apply two or three-dimensional nail art according to treatment plan. 3.3 Modify application technique and products as required. 3.4 Complete nail art application for finger nails or toe nails according to treatment plan.
4. Review service.	4.1 Seek client feedback, revise and record treatment plan. 4.2 Advise client of maintenance requirements. 4.3 Recommend home care, complementary products, and future services. 4.4 Update treatment plan and rebook as required.
5. Clean service area.	5.1 Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2 Restock equipment and products in preparation for next treatment. 5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheet for safe use of cleaning and nail products and equipment.
Numeracy skills to:	calculate product quantities, time and price.
Learning skills to:	identify nail art design trends.
Technical skills to:	use and maintain nail art tools and equipment use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

SIBBNLS207A Apply advanced nail art

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBNLS006 Apply advanced nail art

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust service plans and provide five safe and appropriate quality nail services for clients that demonstrate the following advanced nail art techniques:

stencilling

free form art design

two or more colours

gel or acrylic colour design or art

mixed media with a minimum of four different colours

provide advanced nail art maintenance services for three of these clients that include:

application of sealant

damaged, chipped or broken advanced nail art

retouch

design and record nail art plans for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours and jewellery used

contraindications

design

nails analysis

range and variety of nail art

tools and equipment

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail art services

organisational policies and procedures relevant to nail services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to nail art services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to nail art services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

abnormal skin around nail

appearance of skin and nail disorders and relationship to nail art services

principles of design in relation to selection and application of advanced nail art

basic principles of colour selections and combinations

adverse effects of nail art products

advanced nail art product and equipment range

maintenance, care, and cleaning requirements for nail art tools and equipment, and service area

safe and environmentally effective methods of venting nail chemical fumes

data safety sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain nail art.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different advance nail art needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

acrylic nail equipment:

acrylic clippers

brushes for application of artificial nails and primer

buffers

dappen dishes

sculpting forms

tip cutters

acrylic products from comprehensive professional range that include:

primers

acrylic nail remover

dehydrator

acrylic adhesive

monomers

polymers

various styles of tips

cleaning and disinfection products and equipment

client chairs

exhaust system for chemical fumes and dust extraction

gel nail equipment:

brushes for application of gel

curing lights

sculpting forms

gel products from comprehensive professional range:

coloured gel

dehydrator

gel cleanser

multilayer UV gels or base-build top

nail adhesive

primer

UV and non-UV gel products

various styles of tips

hand and nail sanitiser

manicure table with table lamp and mats

nail art equipment:

curved scissors

cuticle pushers

dotter

electric file or hand file

nail files

marbiliser

nail art brushes

nail clippers

tweezers

nail art products from comprehensive professional range:

adhesive

decals

foils

glitters

polishes

diamantes

studs

charms

rhinestones

stripping tape

operator chairs

personal protective equipment that includes:

disposable gloves

dust masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete advanced nail art treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBRES001 Research and apply beauty industry information

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to access information and update knowledge of the beauty industry and relevant industry legislation.

It requires the ability to research beauty industry trends, and its relationship to other industries, and how beauty therapists can use this information to enhance own work performance.

This unit applies to beauticians, nail technicians, make-up artists and retail cosmetic assistants who work in beauty and nail salons and in beauty retail outlets. In this environment they make routine decisions within a defined range but are expected to be up-to-date with industry trends.

No occupational licensing, certification and specific legislative or certificate requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Research

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source and use information on beauty industry.	1.1 Identify and access sources of information on the beauty industry. 1.2 Obtain information that assists effective work performance within the industry. 1.3 Apply knowledge of beauty industry to enhance quality of own work performance.
2. Source and apply information on legal and ethical issues for the beauty industry.	2.1 Identify sources of legal and ethical information to assist effective work performance. 2.2 Identify legal obligations and ethical industry practices that impact on clients and treatments. 2.3 Interpret and apply legal and ethical information according to organisational requirements.
3. Update knowledge of beauty industry and products.	3.1 Update knowledge of beauty industry, products and services regularly. 3.2 Monitor current issues of concern to industry. 3.3 Share updated beauty industry information with clients and colleagues as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	comprehend the content of plain English information about legal obligations interpret unfamiliar information.
Writing skills to:	produce notes, summarise and record information in basic documents such as information sheets, portfolios and files.
Oral communication skills to:	use open and closed probe questions and actively listen to clarify information from other colleagues, suppliers and industry bodies.
Self-management skills to:	take responsibility for sourcing and updating current and emerging beauty industry information and products and services.
Technology skills to:	use a computer and keyboard search the internet for information.

Unit Mapping Information

SIBBRES201A Research and apply beauty industry information.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBRES001 Research and apply beauty industry information

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information to update knowledge of the beauty industry from the following sources:

industry associations

trade magazines

source and interpret information on the following from the above sources, and share with colleagues to improve knowledge of the beauty industry, current trends and workplace requirements:

career opportunities within the industry

environmental issues and requirements

industrial relations issues

industry expectations of employees

industry working conditions

relationship between other related industries

new products, technology, techniques and services

work ethic required to work in the industry

source plain English information on federal, state or territory, or local council legislation, regulations and requirements, and ethical issues as they relate to working in the beauty industry for each of the following:

consumer protection and trade practices

duty of care

hygiene

work health and safety.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on the beauty industry relevant to own work activities

career pathways within the beauty industry

relationships between the beauty industry and other related industries

industry expected work ethic and expectations of employees in the beauty industry

role, services and support provided by trade unions, employer groups and professional associations relevant to own work in the beauty industry

environmental responsibilities of businesses and employees in the beauty industry in relation to own practice:

energy and water conservation

recycling

waste minimisation

legal and ethical issues applicable to own day-to-day work activities in the beauty industry as detailed in organisational procedures and processes:

advertising

anti-discrimination

confidentiality

consumer protection

duty of care

equal employment opportunity

health and hygiene

insurance

licensing

overbooking

pricing

privacy

product recommendations

training

workplace relations

purpose and impact on self, colleagues, and day-to-day work activities in the beauty industry of key applicable requirements of federal, and state or territory legislation and regulations:

anti-discrimination

Australian consumer law

duty of care

equal employment opportunity

hygiene

work health and safety

workers compensation

workplace relations.

Assessment Conditions

Assessment must ensure use of:

beauty industry information sources:

trade journals or magazines

industry contacts, mentors or advisors

internet

industry media.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSKS001 Pierce ear lobes

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to pierce ear lobes.

It requires the ability to consult with clients, select and use piercing tools and studs to pierce one or both ear lobes.

This unit applies to beauticians and retail beauty consultants who work in beauty salons and retail cosmetic outlets. In this environment they make routine service decisions within standard routines and procedures and are responsible for providing the service within skin penetration guidelines.

No occcupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Establish ear piercing requirements with client. 1.3 Obtain informed and signed parent or guardian consent if required. 1.4 Identify and explain contraindications to ear piercing service, and refer client to appropriate professional as required. 1.5 Explain treatment sequence and factors that may restrict treatment. 1.6 Confirm revised treatment plan, record updates and obtain signed client consent.
2. Prepare for piercing.	2.1 Prepare service area, client and self. 2.2 Select ear piercing equipment and products. 2.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply piercing.	3.1 Apply infection control and skin penetration procedures throughout service. 3.2 Cleanse and disinfect treatment site and mark ears for piercing. 3.3 Confirm earring placement with client. 3.4 Load stud gun and pierce ear lobes.
4. Review service and provide post service advice.	4.1 Evaluate pierced ears service with client. 4.2 Record outcomes of pierced ears service on client treatment plan. 4.3 Provide aftercare advice and recommend products and future treatments.
5. Clean service area.	5.1 Clean service area, equipment and work surfaces according to organisational policies and procedures. 5.2 Restock equipment and products in preparation for next service. 5.3 Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Technology skills to:	use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

SIBBSKS201A Pierce ears

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSKS001 Pierce ear lobes

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide three safe and appropriate ear lobe piercing services for clients

maintain client records for each client specifying details of:

aftercare advice

adverse reactions

client name and address

contraindications

follow up advice

outcomes of treatment

procedure followed

studs used

type of ear piercing

provide ear lobe piercing services that demonstrate:

consultation with client to agree on selection and placement of earrings

compliance with infection control and skin penetration procedures

minimum discomfort for client

placement of studs according to client requirements

accurate advice on care of wound, studs and maintenance of earrings

cleaning of ear piercing equipment according to skin penetration guidelines

present self, according to organisational policy

comply with health, hygiene and skin penetration regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to piercing ear lobes

legal responsibilities in relation to infection control, sterilising, registration or licensing of business and maintenance of premises

infectious disease transmission routes and prevention of infection transmission as it relates to ear piercing services

infection control procedures and application of standard precautions as they apply to the provision of ear piercing services

organisational policies and procedures relevant to piercing ear lobes:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities in regard to treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

cleaning and maintenance of piercing gun and equipment

simplified cross section of the skin

anatomy of the ear lobe

workplace equipment and product range

contraindications that prevent or restrict treatment or require referral to a medical professional and relationship to ear piercing services:

bacterial, fungal, parasitic and viral infections

clients under influence of alcohol or drugs

hypertrophic and keloid scarring tendency

non-normal skin

scar tissue and lesions

skin trauma

adverse effects of ear piercing and required action:

inflammation

infection of the ear lobe

care and maintenance procedures for recently pierced ears

care and maintenance procedures for earrings

process, forms and requirements for informed parental consent for minors

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to care for pierced ear lobes.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with ear lobe piercing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer.

Assessment must ensure use of:

adjustable client chair

antiseptic and home-care products for care of wound

cleaning and disinfection products and equipment

ear piercing gun

personal protective equipment:

disposable gloves

sterile, single use disinfecting skin swabs

studs

surgical marking pen.

Assessment activities that allow the individual to:

provide ear piercing service within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSKS002 Provide diathermy treatments

Modification History

Not applicable.

Application

This unit describes the performance outcome, skills and knowledge required to plan and safely use electric currents to treated dilated capillaries.

It requires the ability to establish priorities with clients, synthesise knowledge of skin biology and electric currents to design and provide treatments to reduce the appearance of dilated capillary blood vessels on the face and upper chest. The diathermy treatment can be an individual service or form part of a series of services.

This unit applies to beauty therapists who work in beauty salons. In this environment they exercise judgement in selecting and providing an appropriate treatment; demonstrate maturity and confidentiality in their client interactions; and apply knowledge of a range of facial treatments.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBBINF001 Maintain infection control standards

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss client diathermy requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences to determine causes of dilated capillaries. 1.3 Identify and assess dilated capillaries and skin. 1.4 Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5 Review medical history and medications, and obtain medical approval prior to treatment, as required. 1.6 Classify client skin and explain outcomes to client.
2. Design diathermy treatment.	2.1 Identify treatment parameters and techniques. 2.2 Discuss with client potential adverse effects, treatment design and recommendations for duration, frequency and treatment costs. 2.3 Confirm revised treatment plan, record updates and obtain signed client consent.
3. Prepare for treatment.	3.1 Check readiness of treatment area and availability of equipment and products. 3.2 Prepare client, ensuring their comfort and modesty throughout treatment. 3.3 Position self throughout treatment to minimise fatigue and risk of injury. 3.4 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Conduct patch test	4.1 Explain to client physical sensation of treatment. 4.2 Cleanse and disinfect patch test site. 4.3 Select sterile probes or needles and open in front of client. 4.4 Conduct patch test on an area adjacent to the treatment site. 4.5 Identify skin reaction and advise client of suitability for diathermy treatment. 4.6 Record current intensity and probe or needle size. 4.7 Rebook client to assess outcomes of patch test and for further treatments.
5. Apply electric currents.	5.1 Cleanse and disinfect treatment area. 5.2 Set current intensity and select probes or needles according to patch test results. 5.3 Open sterile probes or needles in front of client. 5.4 Apply and modify diathermy treatment, according to treatment plan, skin reaction and client feedback. 5.5 Apply aftercare products.
6. Review treatment and provide post treatment advice.	6.1 Evaluate treatment with client. 6.2 Record treatment parameters and outcomes of treatment on client treatment plan. 6.3 Advise client on how to care for skin in treatment site and expectations for wound healing. 6.4 Provide aftercare advice, recommend products and future treatments and rebook client. 6.5 Record treatment parameters and outcomes of treatment on client treatment plan.
7. Clean treatment area.	7.1 Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 7.2 Dispose of probes or needles in sharps container. 7.3 Sterilise any instrument that has come into contact with body fluids. 7.4 Restock equipment and products in preparation for next treatment. 7.5 Dispose of general waste and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products, probes or needles and equipment source and interpret credible information from: anatomy, physiology, skin science, publications trade journals and industry information on diathermy anatomical charts and models.
Oral communication skills to:	provide simple explanations to clients that describe the physiological processes of diathermy on dilated capillaries discuss treatment contraindications and precautions tactfully reassure client throughout service.
Numeracy skills to:	calculate intensity and duration of electric currents, timing, probe size and pricing.
Problem-solving skills to:	identify issues and modify electric currents and probe sizes to minimise skin damage and client discomfort.
Planning and organising skills to:	sequence treatment delivery to maximise benefits for client.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use client software to update client notes, rebook client for future treatments, record stock data and product purchases safely use and maintain electrical devices.

Unit Mapping Information

SIBBSKS503A Provide diathermy treatments

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSKS002 Provide diathermy treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and modify treatment plans to provide patch tests and four diathermy treatments for clients on:

face area

upper chest

provide patch tests for each client that replicate the parameters in each treatment plan:

equipment

procedure

treatment

provide consecutive diathermy treatments for two of the clients as required to achieve the treatment objectives

provide diathermy treatments using both high frequency/thermolysis and blend machines

develop, update and maintain treatment plans and records for each client specifying details of:

client feedback and adverse reactions

capillary type and distribution

contraindications and conditions

current type, duration and intensity

outcomes of patch test and treatments

post treatment care advice and products

probe or needle size and type

products used

recommended future treatments

relevant medical history and medications

skin analysis

treatment duration, areas treated and not treated

treatment objectives

provide safe treatments demonstrating application of health and hygiene regulations and skin penetration guidelines with a focus on:

disinfection of treatment area

disposal of infectious and non-infectious waste

disposal of sharps

equipment sterilisation and disinfection

hand washing

prevention of blood to blood contact

use of equipment:

disposable

personal protection equipment

single use disposable probes or needles

treat each client demonstrating the application of correct techniques:

angle of probing

choice of size and type of probe or needles

current intensity and duration

depth of probing

treat clients causing minimal skin reaction

present self, according to organisational policy

comply with health, hygiene and skin penetration regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to providing diathermy treatments

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood to blood contact

safe handling and disposal of sharps

immunity and how it is acquired

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to providing diathermy treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal protection equipment

personal hygiene and presentation

presentation of treatment area

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to diathermy treatments

roles of nutritionist, dietician, complementary therapist and medical practitioner

factors that affect treatment planning and client suitability for treatment:

areas treated

client finances

extent of area treated

pain tolerance

skin:

healing

skin reactions

effects, risks, benefits and indications for diathermy treatments on the physical structure of skin and blood vessels

sources, risks, benefits and effects of light treatments for dilated capillary removal

skin anatomy and physiology:

microscopic anatomy of:

epidermis

dermis

hypodermis

phases of skin growth, cell renewal, and factors that affect epidermal mitosis

normal process of skin ageing and structural change

normal skin responses to irritation and trauma

wound healing stages and variations relevant to face and upper chest

origin and evolution of hypertrophic and keloid scars and abnormal scar tissue

structure, function and distribution of skin glands

relationship between nutrition and healthy skin

anatomy and physiology of blood vessels and capillaries

interdependence of body systems and their relationship to a healthy body and skin:

nervous system and its relationship to skin sensations

lymphatic, digestive, respiratory, and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

endocrine and reproductive systems in relationship to hormonal influences on skin

appearance, genetic factors, possible medical treatments for skin conditions, diseases and disorders

physical appearance of skin types and minor skin blemishes

typical medical treatments, medications and side effects relevant to diathermy treatments

principles and properties of electrical currents and the technology used in hair reduction:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised hair reduction applications:

blend

galvanic

thermolysis

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

safe practices and management when using electrical currents

factors affecting diathermy treatment outcomes:

accurate probing:

duration

angle

depth

areas treated

causes of skin damage

correct probing and successful treatment outcomes

current intensity and type

extent of area treated

needle or probe size selection

pain tolerance

safety and comfort

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to diathermy:

acne

adverse outcomes of previous diathermy treatments

bacteria, fungal, parasitic and viral infections

type one and two diabetes mellitus

medications that cause skin thinning

metal implants

pacemakers

rashes

scar tissue

skin trauma

appearance, causes and management of adverse effects of diathermy treatments:

bruising

inflammation arising from treatment

over treatment

reaction of client to electrical current

scarring

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

avoidance of intense physical acidity

dietary advice

skin peels

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a diathermy environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different diathermy requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to diathermy treatments

manufacturer instructions for equipment

safety data sheets for cleaning products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

cleaning and disinfection products and equipment

client gown or protective sheets

diathermy equipment:

high frequency/thermolysis

blend

disposable needles or probes of a range of sizes in sterile packs

disposable tissues and spatulas

individual work station:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

apron

sharps container

sterilised small tools and equipment or all equipment to be single use and disposable

treatment towels or linen, or disposable linen.

Assessment activities that allow the individuals to:

complete diathermy treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSKS003 Design and provide cosmetic tattooing

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to penetrate the skin to apply pigments in order to provide cosmetic tattoos on the face or body.

It requires the ability to consult with clients, design the tattoo, select pigments and equipment to tattoo lips, eyebrows, eyelids, face and breast areola. This is a remedial or cosmetic tattoo treatment and can be an individual service, or form part of a series of services.

This unit applies to beauty therapists who work in beauty salons. In this environment they exercise judgment in selecting tattoo designs; demonstrate maturity and confidentiality in their client interactions; and apply knowledge of skin biology and skin penetration infection control procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBBINF001 Maintain infection control standards

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client requirements.	1.1 Access and review client treatment plan if available. 1.2 Discuss with client cosmetic tattooing requirements and lifestyle factors to identify their priorities. 1.3 Consult with referral sources to clarify and confirm client request for tattoo service if required. 1.4 Assess skin in area to be tattooed to determine suitability of cosmetic tattooing to meet client requirements. 1.5 Identify contraindications to cosmetic tattooing and refer client to appropriate professional as required. 1.6 Identify skin disorders and diseases and possible adverse reactions and discuss with client. 1.7 Review client medical history, medications and obtain medical approval prior to treatment as required.
2. Design and recommend cosmetic tattooing.	2.1 Design tattoo, providing client with visual representation of expected outcomes. 2.2 Explain to client treatment sequence, duration, frequency and cost. 2.3 Modify treatment plan, record updates and obtain signed client consent. 2.4 Obtain informed and signed parent or guardian consent if client is a minor.
3. Set up and provide safe cosmetic tattooing.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare client and select pigments and equipment based on agreed treatment plan. 3.3 Position self throughout treatment to minimise fatigue and risk of injury. 3.4 Ensure client comfort and modesty throughout treatment. 3.5 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Perform patch test.	4.1 Cleanse and disinfect patch test on area to be tattooed. 4.2 Select sterile needle pack and open in front of client. 4.3 Conduct patch test on an area adjacent to the area to be tattooed. 4.4 Identify skin reaction and advise client of suitability for cosmetic tattooing treatment. 4.5 Record details of patch test. 4.6 Rebook client to assess outcomes of patch test and for further treatments.
5. Provide cosmetic tattooing.	5.1 Map out shape and colour of cosmetic tattoo. 5.2 Photograph area to be tattooed prior to and immediately after treatment. 5.3 Cleanse and anaesthetise skin in treatment area. 5.4 Open sterile needle packs in front of client. 5.5 Select, prepare and record needles and pigments to be used. 5.6 Provide cosmetic tattooing treatment. 5.7 Apply aftercare products.
6. Review treatment and provide post treatment advice.	6.1 Apply knowledge of skin biology, wound healing, cosmetic chemistry and treatment outcomes and client feedback to evaluate treatment. 6.2 Record treatment parameters and outcomes of treatment on client treatment plan. 6.3 Provide aftercare advice and recommend products and future treatments. 6.4 Manage client expectations of potential outcomes. 6.5 Rebook client as required. 6.6 Advise referral source on treatment progress as required.
7. Clean treatment area.	7.1 Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 7.2 Dispose of probes or needles in sharps container. 7.3 Sterilise any instrument that has come into contact with body fluids. 7.4 Restock equipment and products in preparation for next treatment. 7.5 Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products, pigments, needles and equipment source and interpret credible information on skin structure and biology.
Oral communication skills to:	use effective questioning and active listening techniques to consult client, confirm requirements and monitor treatment outcomes.
Numeracy skills to:	calculate treatment timing, pigment quantities and needle size and pricing.
Problem-solving skills to:	identify issues and modify technique or products to minimize skin damage and client discomfort.
Planning and organising skills to:	sequence series of treatments to maximise outcomes for client.
Technology skills to:	safely use and maintain cosmetic tattoo machine and tools use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

SIBBSKS504A Design and perform cosmetic tattooing

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSKS003 Design and provide cosmetic tattooing

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and modify treatment plans, to provide patch tests and three cosmetic tattooing treatments for clients on three different tattooing sites from the following list:

breast areola

eyelids

eyebrow

lips

design appropriate tattoos for each client

select and mix pigments according to tattoo design

provide patch tests for each client that replicate the treatment plan:

equipment

procedure

treatment

develop, record and maintain treatment plans and records for each client specifying details of:

adverse reactions

aftercare recommendations and advice

anaesthetic used and method of application

changes in client skin condition

contraindications

outcomes of patch test and treatments

needle size and type

pigments and products used

relevant medical history and medications

skin analysis

tattoo design

treatment procedure

photograph treatment site prior to and after treatments ensuring clarity and comparability of image

provide safe treatments demonstrating application of health and hygiene regulations and skin penetration guidelines with a focus on:

disinfection of treatment area

disposal of infectious and non-infectious waste

disposal of needles

equipment sterilisation and disinfection

hand washing

prevention of blood to blood contact

use of equipment:

disposable

personal protection equipment

single use, sterile, disposable needles

treat client demonstrating appropriate selection and use of:

pigment needles:

angle

depth

electric current levels

recognise and manage contraindications to tattoo services

interact with and reassure client throughout the treatment

treat clients causing minimal skin reaction

present self, according to organisational policy

comply with health, hygiene and skin penetration regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements as relevant to cosmetic tattooing

skin penetration guidelines

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood to blood contact

safe handling and disposal of sharps

immunity and how it is acquired

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to cosmetic tattooing treatments

effects and benefits of cosmetic tattooing treatments

effects of cosmetic tattooing treatments on the physical structure of the skin

skin anatomy:

gross and microscopic

epidermis, dermis and subcutaneous layers

differences depending on location

function and role of skin

structure, function, and distribution of skin glands

production, composition, functions and control of skin gland secretions

appearance and characteristics of skin types:

dry/alipid/lipid dry

oily/lipid

diffused red

phases of growth, cell renewal, healing of skin and factors affecting epidermal mitosis

normal process of skin ageing and structural change

origin and evolution of hypertrophic, keloid and abnormal scar tissue

skin response to irritation and trauma

wound healing

nervous system and its relationship to skin

sensations and their relationship to cosmetic tattooing

properties and use of electric energy, electrostatics and electrical current for cosmetic tattooing services

factors likely to affect the suitability of treatment

formulation, function and action of cosmetic pigments

colours in pigments:

colour codes

dyes

interaction of colours

lakes

pigments

regulations

ingredients in tattooing products:

effects on the skin

toxic effects

contribution to premature ageing

adverse effects when used in combination with other products or treatments

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to cosmetic tattooing:

acne

bacteria, fungal, parasitic and viral infections

adverse outcomes of previous cosmetic tattooing

type one and two diabetes mellitus

bruises

cancer related treatments

dysfunction of nervous system

medication that cause skin thinning or inflammation

pigmented naevi

rashes

scar tissue

skin trauma

appearance, genetic factors, possible medical treatments and limitations of cosmetic tattooing treatments on skin conditions, diseases and disorders:

acne

benign neoplasm and hyperplasias

closed comedones/milia

couperose

dehydration/ trans epidermal water loss

dermatitis and eczema

erythema

icthyosis

lupus erythematosus

mature

photoaged

pigmentation disorders

open comedones

scleroderma

seborrhoea

sensitive

skin tumours

uticaria

appearance, causes and management of adverse effects of cosmetic tattooing:

bruising

inflammation

torn skin

unsatisfactory appearance

medical treatments, drugs and side effects relevant to cosmetic tattooing

safe practices and management when using electrical currents

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different cosmetic tattooing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to cosmetic tattooing

manufacturer instructions for equipment

safety data sheets for pigments.

Assessment must ensure use of:

cleaning and disinfection products and equipment

a minimum of ten colour pigments

colour pigment holders

cosmetic tattoo machine and matching transmission shaft

disposable needles of a range of sizes in sterile packs

disposable, single use, sterile skin wipes

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

mouthguards

personal protective equipment:

disposable gloves

apron

sharps container

sterilised small tools and equipment or all equipment to be single use and disposable

tissues

topical anaesthetic creams

treatment towels or linen, or disposable linen

tweezers.

Assessment activities that allow the individuals to:

complete cosmetic tattooing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSKS004 Provide upper body piercings

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide upper body piercing services.

It requires the ability to consult with clients, select tool and jewellery to safely pierce nose, ear cartilage and navel. Upper body piercing service can be provided for a single or multiple area piercings.

This unit applies to beauty therapists who work in beauty salons. In this environment they are part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge across a range of piercing techniques and products. They provide the service within skin penetration guidelines.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBBINF001 Maintain infection control standards

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for treatment.	1.1 Access and review client treatment plan if available. 1.2 Check readiness of treatment area and availability of equipment. 1.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
2. Confirm client requirements.	2.1 Confirm with client piercing requirements and assess areas requiring treatment. 2.2 Obtain proof of age or informed and signed parent or guardian consent for minors as required. 2.3 Identify and explain contraindications to piercing service, and refer client to appropriate professional as required. 2.4 Explain treatment sequence and factors that may restrict treatment. 2.5 Measure treatment site to determine gauge and size of jewellery. 2.6 Confirm jewellery size and style and revised treatment plan, record updates and obtain signed client consent.
3. Provide piercing.	3.1 Prepare client and self, and select piercing equipment and products. 3.2 Apply infection control and skin penetration procedures throughout service. 3.3 Position client and self to allow for easy access to treatment site and minimise risk of injury. 3.4 Cleanse and disinfect treatment site and mark up for piercing. 3.5 Confirm placement with client. 3.6 Perform piercing to skin penetration legislation, manufacturer instructions and treatment plan. 3.7. Identify and manage adverse effects.
4. Review treatment and provide post treatment advice.	4.1. Evaluate piercings with client. 4.2. Record outcomes of piercing treatment on client treatment plan. 4.3. Provide aftercare advice and recommend products and future treatments.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 5.2. Dispose of single use equipment according to organisational safety policy. 5.3. Sterilise reusable piercing equipment. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Problem-solving skills to:	identify issues and modify equipment and jewellery to minimise skin damage and client discomfort.
Self-management skills to:	maintain cultural sensitivity, maturity and confidentiality with clients.

Unit Mapping Information

SIBBSKS505A Provide upper body piercing

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSKS004 Provide upper body piercings

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide safe and appropriate upper body piercing services for clients for each of the following:

ala of nose

ear cartilage, any of:

antihelix

antitragus

daith

helix

tragus

navel

design and record treatment plans for each client specifying details of:

aftercare advice

adverse reactions

client name and address

consent form

contraindications

follow up advice

treatment outcomes

piercing sites

procedure followed

type, size, metal and gauge of jewellery used

provide upper body piercing services that demonstrate the following:

accurate advice on care of wound and maintenance of treatment site

consultation with client to confirm selection and placement of jewellery

strategies for reducing client discomfort

placement of jewellery according to client requirements

sterilisation of reusable upper body piercing equipment

selection and application of correct types, metals, sizes and gauges of body jewellery

interact with and reassure client throughout the treatment

present self, according to organisational policy

comply with health, hygiene and skin penetration regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulatory guidelines relevant to providing upper body piercings

legal responsibilities in relation to infection control, sterilising, registration or licensing of business and maintenance of premises

infectious disease transmission routes and prevention of infection transmission as it relates to upper body piercing services

infection control procedures and application of standard precautions as they apply to the provision of upper body piercing services

organisational policies and procedures relevant to providing upper body piercing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

skin penetration procedures

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities regarding upper body piercing

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

cleaning, disinfection and sterilisation principles and procedures

procedures for responding to spills and sharps injury

advantages of single use disposable equipment

manufacturer instructions for cleaning, disinfecting and sterilising equipment and products

workplace equipment and product range

anatomy and physiology of the skin and skin structures as they relate to ala of nose, ear cartilage and navel:

effects of upper body piercing on physical structure of the skin

microscopic anatomy of the epidermis, dermis and hypodermis

normal skin response to irritation and trauma

origin and evolution of hypertrophic and keloid scars and abnormal scar tissue

wound healing

areas of body requiring special treatment:

blood supply areas

cartilage

nerves

soft tissue

contraindications that prevent or restrict upper body piercing treatments or require referral to a medical professional and relationship to upper body piercing:

bacterial, fungal, parasitic and viral infections

clients under influence of alcohol or drugs

hypertrophic and keloid scarring tendency

non-normal skin

scar tissue and lesions

skin trauma

adverse effects of upper body piercing treatments and required actions:

bleeding

fainting

hypertrophic and keloid scarring

infection

inflammation

care and maintenance procedures for recently pierced sites and jewellery

process, forms and requirements for informed parental consent for minors

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to care for upper body piercings.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with upper body piercing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

policies and procedures relevant to upper body piercing services

equipment instructions

product instructions and safety data sheets.

Assessment must ensure use of:

a range of body jewellery in sterile packaging

antiseptic and home-care products for care of wound

autoclave equipment, packaging and documentation

sharps container

body piercing equipment:

autoclave

ball holding tweezers

calipers

forceps

iris scissors

needle acceptor tubes

needles

ring opening and closing pliers

cleaning and disinfection products and equipment

individual work station:

adjustable treatment table with safe operator access at head, foot and both sides

individual electricity supply

magnifying lamp

personal protective equipment:

disposable gloves

goggles

products:

aftercare

antiseptic

skin cleansing

swabs

sterile, single use disinfecting skin swabs

sterilised equipment

surgical marking pen

treatment towels or disposable linen supply.

Assessment activities that allow the individual to:

complete upper body piercing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSKS005 Provide micro-dermabrasion treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to use pre-set systems using crystals and vacuum suction to exfoliate the skin of the body or face.

It requires the ability to establish priorities with the client and synthesise knowledge of skin science and effects of treatment on skin structure, and to design and provide a safe and effective treatment. Micro-dermabrasion treatment can be an individual service or form part of a series of services.

This unit applies to beauty therapists who work in beauty salons. In this environment they work in a team but exercise judgment in selecting and providing an appropriate treatment.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBBINF001 Maintain infection control standards

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1 Access and review client treatment plan if available. 1.2 Discuss skin changes over lifetime, current skin care regimen, lifestyle and nutrition influences to establish client micro-dermabrasion requirements. 1.3 Conduct skin analysis, assessing degree of photo aging and pigmentation, thickness of epidermis, level of erythema and scar tissue as required. 1.4 Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5 Review medical history and medications, and obtain medical approval prior to treatment, as required. 1.6 Classify client’s skin, Fitzpatrick skin type and explain outcomes to client.
2. Design micro-dermabrasion treatment.	2.1 Design proposed mirco-dermabrasion for a single or a series of treatments based on the appropriate device parameters and treatment technique to achieve desired results. 2.2 Discuss with client potential adverse effects, treatment design and recommendations for duration, frequency and treatment costs. 2.3 Confirm revised treatment plan, record updates and obtain signed client consent.
3. Prepare for micro-dermabrasion treatment.	3.1 Check readiness of treatment area and availability of equipment. 3.2 Prepare self, equipment and products. 3.3 Prepare client, ensuring their comfort and modesty throughout treatment. 3.4 Position self throughout treatment to minimise fatigue and risk of injury. 3.5 Use energy, water, product and other resources efficiently during preparation and subsequent treatment process.
4. Perform patch test.	4.1 Explain physical sensation of treatment to client. 4.2 Cleanse skin and ensure area is dry and hair free. 4.3 Patch test a small area adjacent to the treatment site, assess reaction and record results. 4.4 Advise client of suitability for treatment, pre-treatment care and preparation of skin and products to use to enhance treatment outcomes.
5. Provide micro-dermabrasion.	5.1 Adjust treatment parameters according to patch test results. 5.2 Decide on treatment procedure, number and direction of passes. 5.3 Provide micro-dermabrasion for face or body. 5.4 Stretch and manipulate skin to prevent damage. 5.5 Monitor client reactions and adjust treatment parameters or cease treatment as required. 5.6 Apply post-treatment products.
6. Review treatment and provide post treatment advice.	6.1 Evaluate treatment with client. 6.2 Review current skin care regimen and make recommendations to support client priorities and maintain skin between treatments. 6.3 Advise client on how to protect skin from environmental and sun damage as required. 6.4 Record treatment parameters and outcomes of treatment on client treatment plan. 6.5 Design and recommend future treatments to support client priorities and rebook client as required.
7. Clean treatment area.	7.1 Remove used linen and clean surfaces and equipment and attachments according to organisational policies and procedures. 7.2 Sterilise any equipment or attachment that has come into contact with body fluids. 7.3 Restock equipment and products in preparation for next treatment. 7.4 Dispose of general waste and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products, micro-dermabrasion equipment and attachments.
Oral communication skills to:	provide simple explanations to client that describe the physiological processes of skin damage and ageing and how the selected device, products and advice will impact skin appearance.
Numeracy skills to:	calculate timing, treatment parameters and price.
Planning and organising skills to:	sequence treatment delivery to maximise benefits for client.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

SIBBSKS506A Apply micro-dermabrasion to improve skin appearance

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSKS005 Provide micro-dermabrasion treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and modify treatment plans, to provide patch tests and three micro-dermabrasion treatments to clients requiring:

face treatments

body treatments

provide patch tests for each client that replicate the proposed treatment plans, including:

equipment

procedure

treatment

provide pre-treatment advice for clients that covers:

lifestyle changes

pre-treatment products and skin care regime

treatments to avoid before micro-dermabrasion

design, record and maintain treatment plan and records for each client specifying details of:

client feedback and adverse reactions

contraindications and conditions

number and directions of passes, equipment parameters and products used

outcomes:

patch tests

previous and current treatment

post treatment care advice and products

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate application and modification of the following micro-dermabrasion techniques:

position of attachment

pressure applied

stretching

speed

angle

number of passes

direction of passes

vacuum and crystal flow settings or texture of diamond tip

treat skin requiring improvement for the clients in any three of the following:

fine lines

hyper-pigmentation

oily or congested skin

scar tissue

skin texture

stretch marks

provide safe treatments demonstrating application of health and hygiene regulations and skin penetration guidelines demonstrating:

disinfection of treatment area

disposal of infectious and non-infectious waste

disposal of single use equipment

equipment sterilisation and disinfection as required

hand washing

prevention of blood to blood contact

use of disposable equipment

use of personal protection equipment for operator and client

treat clients without damaging skin

present self, according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to providing micro-dermabrasion treatments

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood to blood contact

safe handling and disposal of sharps

immunity and how it is acquired

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to providing micro-dermabrasion treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities in regard to treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to micro-dermabrasion treatments

roles of nutritionist, dietician, complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client

effects, risks, benefits and indications for micro-dermabrasion treatments on the physical structure of the skin

interdependence of body systems and their relationship to a healthy body and skin:

nervous system and its relationship to skin sensations

lymphatic, digestive, respiratory, and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

endocrine and reproductive systems in relationship to hormonal influences on skin

skin anatomy and physiology

structure, function and distribution of skin glands

production, composition, functions and control of skin gland secretions

appearance and characteristics of skin types:

dry/alipid/lipid dry

oily/lipid

diffused red

phases of skin growth, cell renewal, wound healing and factors affecting epidermal mitosis

electromagnetic spectrum and effect of light on skin

physiological basis of skin colour

relationship between skin type, minimal erythemal dose, skin protection factor and sunscreen use

Fitzpatrick skin types and how to classify skin

function, formation and behaviour of major skin chemicals

growth, development, ageing and healing of human skin

abnormal and premature skin ageing and structural skin changes

normal skin responses to irritation and trauma

genetics of skin disorders

trans-epidermal water loss

absorption and relationship to skin treatments and products

formulation, function and action of cosmetic formulations and ingredients in treatment products, effects and benefits to skin, potential adverse effects and those contraindicated for specific clients

nervous system and its relationship to wound healing and the provision of micro-dermabrasion treatments

advantages and disadvantages of crystal and diamond tips

equipment causes of skin reactions and allergies in regard to micro-dermabrasion treatments

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to micro-dermabrasion:

active acne

adverse outcomes to previous micro-dermabrasion treatments

bacteria, fungal, parasitic and viral infections

medications that cause skin thinning or inflammation

non-normal skin

prior treatments in last seven days:

chemical peels

dermal filler injections

electrolysis

laser treatment

muscle relaxant injections

tweezing

waxing

scar tissue

skin trauma

rosacea or telangiecstasia

tattoos

skin care containing the following for three days before treatment:

AHAs

hydroquinine

salicylic acid

retinoids

skin trauma

rosacea or telangiecstasia

tattoos

appearance, genetic factors, possible medical treatments and limitations of micro-dermabrasion on skin conditions, diseases and disorders

appearance, causes and management of adverse effects of micro-dermabrasion treatments:

blistering

bruising

excessive discomfort

over treatment

swelling

post treatment care and advice for specific treatment areas:

avoidance of intense physical activity, sun exposure, restrictive clothing and heat treatments

hygienic care of treatment area

other beauty or cosmetic treatments

products to avoid

side effects of treatment and what to expect

sun protection

lifestyle factors and benefits of lifestyle changes on skin

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different micro-dermabrasion requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to micro-dermabrasion services

manufacturer instructions for equipment

safety data sheets for cleaning and treatment products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

bowls

cleaning and disinfection products and equipment

client gown or protective sheets

disposable facial wipes, microlances, spatulas and tissues

individual work station:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

micro-dermabrasion consumables:

crystals

diamond tips

filters

micro-dermabrasion equipment, products and attachments

personal protective equipment:

apron

disposable gloves

goggles

mask

products from a comprehensive, professional skin care range

sterilised small tools and equipment or all equipment to be single use and disposable

treatment towels or linen, or disposable linen.

Assessment activities that allow individuals to:

complete micro-dermabrasion treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSPA001 Work in a spa therapies framework

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to promote spa treatments and create and maintain a spa services environment.

It requires the ability to prepare spa work areas, recommend suitable spa therapies to clients, monitor the spa environment, complete shutdown of treatment rooms and equipment, and promote environmentally sound spa practices.

This unit applies to beauty and spa therapists who work in day, destination and resort spas. In this environment they work in a team but are responsible for individual client recommendations and for maintenance of the spa area.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare spa work environment.	1.1 Ensure water use and water hygiene complies with requirements. 1.2 Clean, operate and maintain equipment according to manufacturer instructions. 1.3 Report malfunctioning equipment. 1.4 Set up designated wet rooms safely. 1.5 Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption. 1.6 Set lighting, temperature and relaxation music for the spa.
2. Promote spa therapies to clients.	2.1 Welcome client to salon consistent with salon branding and market position. 2.2 Display courteous and respectful behaviour towards all clients. 2.3 Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products. 2.4 Show client spa environment and explain spa etiquette.
3. Monitor spa environment.	3.1 Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination. 3.2 Check and maintain water quality and hygiene. 3.3 Co-ordinate with colleagues to plan and maintain the spa environment. 3.4 Maintain service culture and relaxing ambience of the spa environment.
4. Complete spa shutdown.	4.1 Clean and disinfect spa equipment and treatment tables. 4.2 Ensure equipment and treatment areas are shut down according to spa policies and procedures. 4.3 Replenish treatment areas as required. 4.4 Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures. 4.5 Notify colleagues of availability of vacated treatment area.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	liaise and negotiate with team members to ensure smooth operation of spa.
Initiative and enterprise skills to:	promote spa treatments to increase base clientele.
Teamwork skills to:	work cooperatively with colleagues to avoid treatment delays and overbooked treatment rooms.
Technology skills to:	operate and maintain spa equipment.

Unit Mapping Information

SIBBSPA501A Work in a spa therapies framework

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSPA001 Work in a spa therapies framework

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate spa technical skills and work in a spa services environment for a minimum of six, three hour work periods that individually or in combination, demonstrate:

preparing, cleaning and shut down of:

steam equipment

hydro tub

Vichy shower, or wet table, or spa capsule

hot towel cabinets

wet areas

testing water and chemical levels

maintaining lighting, temperature, spa environment and spa etiquette to ensure spa ambience

monitoring environmental impacts of a spa environment and identifying opportunities for reducing environmental impacts

select, sequence, and promote to four different clients:

wet treatments:

steam room

hydro tub

Vichy shower, or wet table, or spa capsule

dry treatments:

body exfoliation

body wraps

massage

present self, according to organisational policy.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa treatments

organisational policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

sustainability and environmentally sound practices:

energy efficiency

waste minimisation and disposal

recycling

water efficiency

work health and safety

legal and insurance liabilities and responsibilities regarding spas and spa therapies

definition of spa:

healing through water

philosophy of current spa movement

spa history and development:

origins of hydrotherapy

overseas trends

development of current spa movement

cultural healing traditions

theories and principles of spa therapies:

Thalassotherapy

Balneotherapy

Kneipp therapy

detailed knowledge of the features and benefits of wet and dry room therapies

properties of water:

heat capacity

heat vaporisation and density

ph scale

characteristics of water:

buoyancy

turbulence

chemical properties of water:

spa behaviour of water under different conditions

benefits of water in spa treatments

chemicals appropriate to spa environment to maintain water hygiene

water hygiene:

infection and cross infection

cross contamination

methods of disinfection and sterilisation

efficient and sustainable procedures for water supply

definition of signature treatments

management of adverse reactions to spa treatments:

dizziness

nausea

skin irritation

headache

factors that contribute to spa ambience:

lighting and colours

relaxation background music or sounds

quiet areas and general noise management

perfumed oils or candles

decaffeinated and herbal refreshment

cool drinks

snack service.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different spa treatment requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

equipment instructions

product instructions and safety data sheets

organisational policies and procedures relevant to spa therapies.

Assessment must ensure use of:

cleaning and disinfection products and equipment

computer with salon software

hydro tub

reception area

relaxation area

shower change facilities

spa equipment

spa menu

steam equipment

Vichy shower, wet table or spa capsule

water treatment chemicals

wet and dry treatment rooms.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSPA002 Provide spa therapies

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide wet and dry spa therapies to meet client needs.

It requires the ability to consult with clients, and select, provide and review hydrotherapy, wraps, herbal packs, sauna and other signature spa treatments. Spa therapies can be an individual treatment or form part of a sequenced series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas. In this environment they work in a team but make independent treatment decisions and have knowledge across a range of spa products and treatments.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for wet and dry treatments.	1.1 Set spa beds with clean linen, plastic sheets and thermal blankets as required. 1.2 Prepare bolsters, and towels for the client draping during the treatment. 1.3 Check spa equipment to ensure it is operating according to manufacturer instructions. 1.4 Prepare sufficient supply of spa products to avoid disruption while providing treatments. 1.5 Use energy, water and other resources efficiently during preparation and subsequent treatment process. 1.6 Dim lights, set temperature at a comfortable level, and set relaxation music for spa rooms.
2. Develop treatment plan.	2.1 Develop, or access and review client treatment plan. 2.2 Confirm client spa treatment requirements, and identify potential additional services and products. 2.3 Identify contraindications to spa service and refer client to appropriate professional as required. 2.4 Explain therapy sequence, mode of administration and factors that may restrict treatment. 2.5 Confirm revised treatment plan, record updates and obtain client consent.
3. Provide wet spa therapy.	3.1 Check client understanding of wet therapy steps, discuss modesty requirements and provide disposable garments as required. 3.2 Prepare self, using personal protective equipment as required. 3.3 Position self to minimise fatigue and risk of injury to self and client throughout treatment. 3.4 Follow procedures to avoid water contamination throughout treatment. 3.5 Use hydrotherapy equipment and treatment products according to treatment plan. 3.6 Recognise adverse reactions and take remedial action as required. 3.7 Apply aftercare products as required.
4. Provide dry spa therapy.	4.1 Check client understanding of dry therapy steps, discuss modesty requirements and provide disposable garments as required. 4.2 Prepare self, using personal protective equipment as required. 4.3 Position self to minimise fatigue and risk of injury to self and client throughout treatment. 4.4 Drape client, and uncover body area to be treated. 4.5 Exfoliate skin, and apply body wrap products or herbal pack, according to treatment plan and following manufacturer instructions. 4.6 Rinse client skin thoroughly and apply aftercare products.
5. Ensure client comfort during treatment	5.1 Check client comfort at regular intervals and reassure them throughout the treatment. 5.2 Assist client to safely vacate hydrotherapy area. 5.3 Monitor wet floors and treatment areas for safety of clients, colleagues, and self. 5.4 Allow post treatment recovery time in relaxation area.
6. Review treatment and provide post treatment advice.	6.1 Evaluate spa treatment with client and record treatment outcomes on treatment plan. 6.2 Advise on adverse effects to spa treatment. 6.3 Provide after care advice and recommend products and future treatments. 6.4 Rebook client as required.
7. Clean treatment area.	7.1 Remove used linen and clean surfaces and spa equipment according to organisational policies and procedures. 7.2 Restock equipment and products in preparation for next treatment. 7.3 Dispose general waste, hazardous substances and used treatment products to minimise negative environmental impacts and according to organisational policies and procedures. 7.4 Identify and report equipment malfunction.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and spa equipment.
Oral communication skills to:	provide simple explanations to client on the effect of the spa therapies on body and skin appearance discuss treatment contraindications and precautions tactfully.
Numeracy skills to:	calculate treatment price and timing of different stages of treatment.
Planning and organising skills to:	sequence spa therapies to maximise benefits of treatment for clients.
Technology skills to:	use and maintain hydrotherapy equipment use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

SIBBSPA503A Provide spa therapies

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSPA002 Provide spa therapies

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide six safe and appropriate spa treatments for different clients selecting treatments suitable for the established client treatment objectives including:

wet room therapies that demonstrate use of:

steam

hydro tub

Vichy shower or wet table, or spa capsule

dry room therapies that demonstrate use of:

body exfoliation

body wraps

herbal packs

sauna

design, record and maintain treatment plans for each client specifying details of:

contraindications

spa treatments, routine and sequence

outcomes of previous and current treatment

post treatment information and advice

products used

relevant medical history and medication

treatment duration and future treatment recommendations

treatment objectives

client feedback

maintain the spa environment before, during and after each treatment:

relaxing ambience of spa

health and safety of treatment rooms:

wet floors

hydrotherapy equipment

recognise and manage contraindications and adverse effects to treatment as listed in knowledge evidence

present self, according to organisational policy

provide aftercare advice and suggest complementary products and treatments to maintain client spa treatment objectives.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa therapies

organisation policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste and hazardous substance disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding spa treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to spa treatments

anatomy and physiology of the skin and body as they relate to spa therapies

features, benefits and application of each type of wet and dry room spa therapies:

body exfoliation

body wraps

herbal packs

hydro tub

sauna

steam

vichy shower, wet table or spa capsule

ingredients of organisation spa treatment products and their effect on skin

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to spa treatments:

allergies to ingredients of spa products:

nuts

anaemia

anorexia

asthma

bacterial, fungal, parasitic and viral infections

breastfeeding

cancer

circulatory disorders

epilepsy

heart conditions

heat intolerance

intoxication

metal implants

pacemakers

pregnancy

skin lesions

skin thinning medication

skin trauma

sunburn

type one and two diabetes mellitus

varicose veins to:

Vichy shower

pressure

heat

adverse effects to spa treatments and products and appropriate remedial action:

allergy to products

changes in body temperature

dizziness

dehydration

headache

basic nutrition and relationship to healthy skin and body

mode of administration:

exposure of sections of the body

requirements for feedback and interaction

requirements for specific positioning of client

rotating of exposure around the body

treatment technique

use of oil and treatments

variations in application intensity

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments relevant to spa therapies.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different spa treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

equipment instructions

organisational policies and procedures relevant to spa therapies

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable treatment tables with safe working access for operator and equipment at head, foot and each side

cleaning and disinfection products and equipment

client disposable undergarments

dry treatment area

electricity supply access to each spa treatment workstation

hot towel cabinet

hydro tub

products from two comprehensive professional spa

product ranges

shower and client change facilities

steam equipment towels

Vichy shower, wet table or spa capsule

wet treatment rooms.

Assessment activities that allow the individual to:

complete spa treatments within organisational and commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSPA003 Provide stone therapy massages

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide full body massages with hot and cold stones.

It requires the ability to establish priorities with clients, and synthesise knowledge of anatomy and physiology, skin science and lifestyle factors to select pre-heated stones, design massage and provide the treatment. Stone massage therapy can be an individual treatment or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas and beauty salons. In this environment they work in a team but are responsible for individual client recommendations and treatment.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for stone massage therapy treatment.	1.1 Check readiness of treatment area and availability of equipment. 1.2 Select type and a variety of stone sizes. 1.3 Immerse stones in temperature controlled heater. 1.4 Prepare bowl of iced water to lower stone temperature as required. 1.5 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
2. Establish client objectives.	2.1 Access and review client treatment plan if available. 2.2 Discuss stone massage requirement and lifestyle factors to identify treatment priorities with client. 2.3 Identify client skin condition, skin disorders and diseases and possible adverse reactions and discuss with client. 2.4 Review client medical history, medications and obtain medical approval prior to treatment as required. 2.5 Identify contraindications to stone massage, and refer client to appropriate professional as required. 2.6 Assess the capacity of stone therapy massage to meet client needs.
3. Design and recommend stone therapy massage.	3.1 Design proposed treatment for a single or series of treatments. 3.2 Discuss benefits and potential adverse effects of selected stones and treatment sequence with client. 3.3 Explain recommendations for duration, frequency and treatment costs. 3.4 Modify treatment plan, record updates and obtain client consent.
4. Apply stones.	4.1 Prepare client and select size and type of stones to suit degree of adipose tissue and treatment plan. 4.2 Check client temperature tolerance and lower stone temperature as required. 4.3 Remove placement stones and apply massage medium to body.
5. Apply massage.	5.1 Position self to minimise fatigue and risk of injury. 5.2 Ensure client comfort and privacy throughout massage. 5.3 Use hot stones to perform gentle effleurage massage sequence on selected body areas. 5.4 Provide body massage with hot stones and use cold stones as required. 5.5 Adapt massage techniques and stone sizes to suit subcutaneous tissue and client relaxation. 5.6 Allow post treatment recovery time in a relaxing environment.
6. Review treatment and provide post treatment advice	6.1 Evaluate stone massage treatment with client. 6.2 Manage client expectations of potential outcomes. 6.3 Recommend home care, lifestyle changes, products and future treatments to improve health and relaxation. 6.4 Update client treatment plan and rebook client as required.
7. Clean treatment work area	7.1 Remove used linen and clean surfaces, equipment and stones according to organisational policies and procedures. 7.2 Restock equipment and products in preparation for next treatment. 7.3 Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and material safety data sheets for safe dilution, handling, storage and disposal of cleaning products and equipment.
Writing skills to:	record treatment using basic anatomy terminology to describe body areas and anatomical positions.
Oral communication skills to:	discuss treatment contraindications and precautions tactfully use and interpret verbal and non-verbal communication to develop rapport with client to convey service and product advice.
Numeracy skills to:	calculate treatment time and price.
Technology skills to:	operate stone heater use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

SIBBSPA504A Provide stone therapy massage

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSPA003 Provide stone therapy massages

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six safe and appropriate stone therapy massages for clients of differing height, weight and age

design, record and update treatment plans and records for each client using correct anatomical terminology and specifying details of:

client feedback

contraindications and conditions

outcomes of previous and current treatment

massage details and stones used

post treatment lifestyle and product advice

products used

recommended future treatments

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

maintain temperature of stones to suit each client’s temperature tolerance

sequence stone therapy routine to maximise benefits for each client

adapt massage routine to stone therapy and each client needs

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing stone therapy massages

organisational policies and procedures relevant to providing stone therapy massages:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding stone therapy massages

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations of stone massage

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of:

each type of massage movement and technique

each type of stone

variations in stone temperature

stone placement and sequencing

effects of stone therapy on body systems:

circulatory

integumentary

lymphatic

muscular

nervous

skeletal and articular

common disorders of body systems and their relationship to stone therapy massage

interdependence of body systems and their relationship to a healthy body and skin:

skeletal, muscular and nervous systems and relationship to stone massage

nervous system and its relationship to skin sensations

lymphatic and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

position of major bones

position and action of superficial muscles

postural and skeletal abnormalities

gross skin anatomy and physiology and differences in skin depending on body location

role of skin in:

homeostasis

protection

sensation

thermoregulation

skin as a sense organ:

process of nerve conduction

stimuli and skin receptors

systems and pathways of sensory and motor neuronal conduction

variations in sensory perception and its relationship to stone therapy massage

history of stone therapy massage

properties of different materials for stones

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to stone therapy massage:

abdominal hernia

asthma

bacterial, fungal, parasitic and viral infections

cancer

heart conditions

loss of skin sensation

low blood pressure

intoxication or drug use

people prone to blood clots

post chemotherapy or radiation

post herpetic neuralgia

post surgery

pregnancy

recent fractures

skin lesions

skin trauma

sunburn

adverse effects to stone therapy massage and appropriate remedial action:

dizziness

headache

nausea

skin irritation

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

effects and benefits of aftercare advice, products and future treatments to maintain client stone therapy massage objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different stone therapy massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client cards

organisational policies and procedures relevant to stone therapy massage treatments

equipment instructions

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

dry treatment area

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

bowl for chilled water

individual electricity supply

trolley or stable surface for product and bowls

information resources such as charts, electronic resources, texts, three-dimensional models and videos for anatomy and physiology and skin

full thermal stone set with a range of shapes and sizes for various body areas

massage oil

thermostatically controlled stone heating unit

treatment towels or linen, or disposable linen

Assessment activities that allow the learner to:

complete stone massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBBSPA004 Provide Indian head massages for relaxation

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide Indian head massage as part of a spa program.

It requires the ability to consult with clients, plan massage routine and massage arms, neck, shoulders, scalp and face. Indian head massage can be an individual treatment or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas and beauty salons. In this environment they operate with some level of autonomy or under limited supervision.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client objectives.	1.1 Access and review client treatment plan if available. 1.2 Discuss with client Indian head massage requirements and lifestyle factors to identify treatment priorities. 1.3 Identify contraindications to Indian head massage, and refer client to appropriate professional as required. 1.4 Identify client scalp condition, scalp disorders and possible adverse reactions and discuss with client. 1.5 Identify client medical history, medications and obtain medical approval prior to treatment as required. 1.6 Assess the capacity of Indian head massage to meet client needs.
2. Design and recommend Indian head massage.	2.1 Design proposed treatment for a single or series of treatments. 2.2 Discuss with client benefits and potential adverse effects of selected Indian head treatment sequence. 2.3 Explain recommendations for duration, frequency and cost of treatments. 2.4 Modify treatment plan, record updates and obtain client consent.
3. Prepare for Indian head massage treatment.	3.1 Check readiness of treatment area and availability of equipment required. 3.2 Prepare client and select massage products according to treatment plan, as required. 3.4 Position self to minimise fatigue and risk of injury. 3.3 Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Provide Indian head massage treatment.	4.1 Ensure client modesty throughout treatment. 4.2 Instruct and monitor client on breathing technique. 4.3 Apply massage medium as required avoiding product waste. 4.4 Perform Indian head massage techniques according to treatment plan. 4.5 Monitor client comfort throughout the treatment and adjust massage techniques and routine as required. 4.6 Identify adverse effects and respond as required.
5. Review treatment and provide post treatment advice.	5.1 Evaluate Indian head massage treatment with client. 5.2 Manage client expectations of potential outcomes. 5.3 Recommend home care, lifestyle changes, products and future treatments to improve health. 5.4 Update client treatment plan and rebook client as required.
6. Clean treatment area.	6.1 Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 6.2 Restock equipment and products in preparation for next treatment. 6.3 Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning and treatment products and equipment.
Writing skills to:	record treatment using basic anatomy and physiology terminology to describe body areas and anatomical positions.
Oral communication skills to:	select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions use and interpret verbal and non-verbal communication to develop rapport with client to convey service and product advice.
Numeracy skills to:	calculate treatment time and cost.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

SIBBSPA505A Provide Indian head massage for relaxation

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBBSPA004 Provide Indian head massages for relaxation

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide six safe and appropriate Indian head massages for different clients

provide Indian head massage to treat each of the following areas as appropriate to the above clients:

arms

face

neck

primary chakra areas

scalp

shoulders

design, record and update treatment plans and records for each client using correct anatomical terminology and specifying details of:

client feedback

contraindications and conditions

massage routines

outcomes of previous and current treatment

post treatment lifestyle and product advice

products used

recommended future treatments

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate selection, application and modification of the following massage movements:

effleurage

petrissage

Marma point

tapotement

vibration

present self, according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing massage treatments

organisational policies and procedures relevant to providing massage treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to Indian head massage

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

history, origins, and traditions of Indian head massage

features, benefits and effects of Indian head massage

principles of body, mind and spiritual wellness

basic aspects of Ayurveda and Ayurvedic bodywork

Marma points application

major chakra areas as they relate to Indian head massage

benefits of continuous treatments

effects and benefits of Indian head massage on body systems:

circulatory

digestive

integumentary

lymphatic

muscular

nervous

respiratory

skeletal and articular

common disorders of body systems and their relationship to Indian head massage

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to Indian head treatments:

allergies to products

areas exhibiting loss of sensation

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

nausea

extreme fatigue

extremes of body temperature

dysfunctions of the nervous system

epilepsy

heart condition

injury or surgery in treatment area

recent scar tissue

severe circulatory disorder

severe migraine or headaches

skin trauma

spondylitis

thrombosis or embolism

type one and two diabetes mellitus

undiagnosed lumps, bumps or swellings

very high or low blood pressure

adverse effects to Indian Head massage and appropriate remedial action:

dizziness

headache

nausea

skin irritation

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client objectives.

Assessment Conditions

Skills must be demonstrated in a spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different Indian head massage requirements, who have the expectation that the services provided reflect those of a commercial business

access to hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client cards

organisational policies and procedures relevant to massage treatments

product instructions

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

individual work station consisting of:

adjustable treatment table or chair with safe working access for client and worker

trolley for products and bowls

massage mediums

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete Indian head massages within commercially and organisational realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBXCCS001 Conduct salon financial transactions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to conduct financial transactions for the sale of products and services within a personal services environment.

It requires the ability to operate point-of-sale equipment, handle cash, complete sales and reconcile takings.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In this environment they work within known routines and guidelines and use a limited range of equipment.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Operate point-of-sale equipment.	1.1 Open and close point-of-sale terminal. 1.2 Clear point-of-sale terminal and transfer tender. 1.3 Conduct cash handling processes. 1.4 Maintain change supplies and cash float in point-of-sale terminal. 1.5 Attend to active point-of-sale terminals. 1.6 Complete records of transaction errors. 1.7 Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
2. Complete point-of-sale transactions.	2.1 Enter sales information into point-of-sale equipment. 2.2 Communicate payment required and identify method of payment. 2.3 Process cash and non-cash transactions. 2.4 Issue correct change, receipts and complete sale documentation as required.
3. Complete refund.	3.1 Explain refund policy and procedure to client. 3.2 Confirm refund requirements and options for exchange with client. 3.3 Complete transaction to issue refund, receipts and sales documentation as required.
4. Remove takings from register or terminal.	4.1 Balance register or terminal at designated times throughout business operation. 4.2 Separate and secure cash float from takings prior to balancing. 4.3 Supply change to register or terminal as required. 4.4 Interpret register or terminal reading or print out. 4.5 Remove and transport cash and non-cash documents according to organisational security policies and procedures.
5. Reconcile takings.	5.1 Count cash and calculate non-cash documents. 5.2 Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings. 5.3 Report discrepancies to supervisor.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Numeracy skills to:	estimate the total cost of transaction to determine accuracy of point-of-sale equipment count change required during cash transactions.

Unit Mapping Information

SIBXCCS201A Conduct financial transactions

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBXCCS001 Conduct salon financial transactions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:

cash sales

non-cash sales:

credit card

EFTPOS

refunds/exchanges

demonstrate the following secure payment handling procedures for all transactions listed above:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

determining change required and denominations of change

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing of point-of-sale terminal

recording takings

securing cash and non-cash transactions

tendering change.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cash and non-cash handling procedures:

balancing point-of-sale equipment

change required, denominations of change and tendering change

clearance of terminal and transference of tender

counting cash

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and non-cash transactions

organisational policies and procedures relevant to financial transactions:

cash handling security

exchanges and returns

operation of point-of-sale equipment

point-of-sale transactions

work health and safety

functions and procedures for operating point-of-sale equipment:

cash register

EFTPOS terminal

barcode scanner

relevant federal, state or territory legislation:

consumer protection

privacy

GST

work health and safety.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

a industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different transaction requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

organisational policies and procedures relevant to financial transactions

manufacturer instructions.

Assessment must ensure use of:

computer with salon software system

point-of-sale equipment that can process credit cards and EFTPOS transactions

relevant point-of-sale documents:

stock, inventory and price lists

financial transaction dockets and slips

credit and product return slips

sample debit and credit card vouchers.

Assessment activities that allow the individual to:

complete financial transactions within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBXCCS002 Provide salon services to clients

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.

It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Receive clients.	1.1 Welcome client to salon consistent with salon branding, market position and organisational policies and procedures. 1.2 Identify client customer service needs, reasonable requests, or refer to supervisor. 1.3 Source client records or start new record as required. 1.4 Enter client information in record system. 1.5 Direct client to designated service or waiting area.
2. Provide customer service.	2.1 Develop rapport and maintain contact with client during service delivery. 2.2 Identify or anticipate contingencies and take action to maximise client satisfaction. 2.3 Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request. 2.4 Encourage repeat custom through promotion of appropriate services and products. 2.5 Process sales, returns and refunds as required, according to organisational policies and procedures. 2.6 Farewell clients according to organisational policies and procedures.
3. Schedule appointments for clients.	3.1 Schedule appointments according to length of time required for services, availability of staff, and equipment space. 3.2 Confirm appointments with client and cancel or reschedule as required. 3.3 Record details in appointment system.
4. Respond to client complaints.	4.1 Establish nature of complaint and confirm with client. 4.2 Implement complaint resolution procedures as required. 4.3 Promptly refer unresolved complaints to supervisor. 4.4 Take opportunities to turn client dissatisfaction into high quality customer service. 4.5 Complete workplace documentation for client complaint. 4.6 Take follow-up action to ensure client satisfaction.
5. Respond to clients with special needs.	5.1 Identify clients with special needs through observation and questioning. 5.2 Convey a willingness to assist clients. 5.3 Promptly service client needs, or refer and redirect as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements and complaints.
Numeracy skills to:	calculate treatment times.
Planning and organising skills to:	deal with clients in a logical sequence so that clients are served effectively.
Teamwork skills to:	handover clients to colleagues for services.
Self-management skills to:	maintain discretion and client confidentiality.
Technology skills to:	operate telephone equipment use electronic communication media operate computer with salon software system to schedule appointments.

Unit Mapping Information

SIBXCCS202A Provide service to clients

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBXCCS002 Provide salon services to clients

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role and:

integrate hairdressing or beauty technical skills, and provide service to hairdressing or beauty clients for a minimum of twelve, three hour work periods that individually or in combination demonstrate:

accessing client records

appropriate verbal and non-verbal communication

correct telephone techniques

dealing with clients in a culturally appropriate manner

dealing with difficult or abusive clients

effective questioning and active listening techniques to establish client needs

face to face communication techniques

greeting and farewelling techniques

interpreting and maintaining client records

receiving clients and making appointments

resolving complaints with remedial actions

scheduling client appointments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

principles of quality customer service and positive communication techniques:

voice tonality and volume

body language

essential features, conventions and usage of these types of communication media:

telephone

email

letters

industry expectations of hairdressing and beauty workers:

professional service standards

attitudes to working with clients

ethics of professional behaviour

personal presentation and hygiene standards

federal, state or territory legislation relevant to providing salon service to clients:

anti-discrimination

consumer protection

privacy

work health and safety

organisational policies and procedures:

communicating with clients

handling and resolving complaints

customer service techniques

personal grooming and presentation

product returns

promoting products and services

receiving clients

record keeping

sales and refunds

scheduling clients

work health and safety

possible remedial actions for resolving client complaints:

complimentary service

fuller explanation

referral to supervisor

refund of charges

replacement of product

samples

special packages of services

special needs of client:

language needs and cultural understandings

mobility or other disability assistance

payment arrangements

organisational processes and equipment:

client record system

functions and use of appointment system

functions and use of telephone

location of workplace areas and sections

message procedures for:

telephone

email

messages taken in person

workplace product and service range.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

relevant organisational policies and procedure manuals for customer service:

customer service techniques

personal presentation

complaint resolution.

Assessment must ensure use of:

computer with salon software system

reception desk

retail display area

telephone.

Assessment activities that allow the individual to:

complete salon services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBXIND001 Comply with organisational requirements within a personal services environment

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop knowledge of employment rights and responsibilities.	1.1 Access current information on employee and employer rights and responsibilities. 1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 1.3 Access and interpret information on national employment standards and specific employment arrangements for current role. 1.4 Comply with employment requirements.
2. Work within organisational requirements.	2.1 Interpret and comply with organisational requirements and responsibilities. 2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements. 2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture. 2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
3. Support work team.	3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members. 3.2 Take opportunities to enhance level of assistance offered to team members. 3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes. 3.4 Seek assistance from team members, supervisors and managers when required.
4. Maintain personal presentation.	4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 4.2 Follow personal hygiene procedures according to organisational requirements.
5. Develop effective work habits.	5.1 Plan and organise daily work activities within scope of responsibility. 5.2 Act promptly on instructions, information and follow procedures relevant to task. 5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information. 5.4 Prioritise and complete competing tasks within designated timeframes.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret: detailed organisational policies and procedures unfamiliar plain English documents which describe workplace laws, rights and responsibilities messages, notes, emails, letters, and online communications of varying complexity.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures.
Technology skills to:	access credible online publications and internet resources that builds knowledge on employment rights and responsibilities.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBXIND001 Comply with organisational requirements within a personal services environment

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in context of job role, and to:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills (SHB service or treatment-related units), and comply with organisation requirements for a minimum of four, three hour work assessment periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in Performance Evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the Performance Evidence

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures that relate to general work practices as specified in the Performance Evidence

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.

Assessment Conditions

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

computers, keyboards and printers

the Internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHBXWHS001 Apply safe hygiene, health and work practices

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to follow safe practices to minimise risks to self, client and colleagues in a salon environment.

It requires the ability to follow hygiene and skin penetration guidelines, clean the work area, use electricity safely, identify and report faults, use personal protection and work safely.

This unit applies to workers in environments providing beauty treatments and hairdressing services. In these environments they work with limited supervision, and have responsibility for providing safe treatments for their clients.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Work Health and Safety

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Protect self from infection risks.	1.1 Select and use personal protective equipment and procedures to minimise infection risk when necessary. 1.2 Follow hand washing procedures prior, during and after individual salon services. 1.3 Cover non-intact skin with waterproof dressing. 1.4 Handle and dispose of sharps correctly to prevent stick injuries according to regulations, standards and guidelines for clinical waste management.
2. Apply organisational safety procedures.	2.1 Follow safety directions of supervisors, managers, workplace safety warning signs and other nominated risk control measures. 2.2 Promptly report unsafe work practices, including any bullying and harassment, and breaches of health, safety and security measures 2.3 Apply manual handling procedures to all manual handling tasks. 2.4 Identify and remove hazards from immediate workplace area and report work-related hazards and incidents to supervisor. 2.5 Participate in workplace health and safety consultative processes and risk assessments for and contribute to risk control decisions.
3. Use electricity safely.	3.1 Take preventive measures to minimise static electricity in the salon. 3.2 Use electrical equipment safely during treatments. 3.3 Identify and report electrical faults or potential unsafe work practices. 3.4 Store electrical equipment safely.
4. Minimise infection risks in the salon environment.	4.1 Take preventative action to minimise potential cross-infection risk between clients and between clients and colleagues. 4.2 Use standard and additional precautions for treatments as required. 4.3 Apply skin penetration guidelines to treatments as required.
5. Follow infection control procedures.	5.1 Select and use appropriate procedures, products and equipment for cleaning and disinfecting work surfaces and equipment prior to, during and after treatments. 5.2 Dispose of single-use items and left over products immediately after use. 5.3 Prevent blood to blood contact by following standard precautions of personal protection procedures. 5.4 Clean blood or body fluid spills following the organisation procedure. 5.5 Change towels and linen between clients, and use disposable treatment table coverings as required. 5.6 Prevent contamination of products by following safe practices and using dispensers and single use spatulas.
6. Follow procedures for emergency situations.	6.1 Follow fire and emergency procedures including workplace evacuation. 6.2 Identify designated personnel responsible for first aid and evacuation procedures. 6.3 Identify and follow safety alarms.
7. Clean salon.	7.1 Routinely clean surfaces in workplace and maintain common areas in a safe and uncluttered manner minimising inconvenience to customers and staff. 7.2 Mix and store cleaning chemicals according to manufacturer guidelines, safety data sheets and salon requirements. 7.3 Store salon equipment to ensure cleanliness and readiness for next use. 7.4 Safely dispose general waste and hazardous substances in designated bins to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace safety information and instruction clearly present own viewpoint on workplace safety issues during consultation.
Reading skills to:	interpret symbols used for Occupational Health and Safety (OHS) or Work Health and Safety (WHS) hazards interpret and follow manufacturer instructions for safe use, dilution and storage of cleaning and disinfection products.
Writing skills to:	write legible workplace documentation such as completing incident reports to provide clear and succinct details.
Numeracy skills to:	calculate ratios of cleaning and disinfecting products and disinfection timing.
Teamwork skills to:	work collaboratively with colleagues to implement and follow safe work procedures.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

Assessment Requirements for SHBXWHS001 Apply safe hygiene, health and work practices

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of predetermined health, safety and security policies, procedures and safe work practices into day-to-day work functions across six, three hour work, training or assessment periods which must be combined with assessment of SHB coded units, that includes:

correctly applying personal protection and infection control procedures to minimise infection risk before, during and after six salon treatments or services

following organisational procedures for safe:

cleaning of blood or body fluid spills

disposal of:

sharps

single use instruments

selecting, preparing, using and storing cleaning and disinfection equipment and products for:

equipment

general salon areas

work surfaces

sequencing cleaning and disinfection procedures for effective decontamination of reusable equipment

identifying incidents of short circuits, overloaded circuits and equipment wear and deterioration

taking safe remedial action and reporting to supervisor following organisational procedures

identifying workplace hazards and following organisational procedures for reporting:

chemical spills

broken or faulty tools and equipment

fire

needle stick injury

slip, trips and falls

spills and leakage of materials

clean general salon area

participate in two hazard identification and associated risk assessment activities

respond in line with organisational emergency procedures during one emergency evacuation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of the relevant state or territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation:

responsibilities of persons conducting a business or undertaking (PCBU) or employer

worker responsibilities to participate in work health and safety practices

worker responsibility to ensure safety of self, other workers and other people in the workplace

ramifications of failure to observe OHS or WHS law and organisational policies and procedures

industry and organisational procedures relevant to own job role:

workplace hazards and associated health, safety and security risks

health, safety and security policies and procedures for:

consultation

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with tools, equipment and hazardous substances

format and use of template:

reports for hazards, injuries, emergencies and dangerous incidents

risk assessments

hierarchy of risk control:

eliminating hazards

isolating hazards

using administrative controls

using engineering controls

personal protective equipment

safe work practices for own job role with particular emphasis on:

safe use of tools and equipment

safe use and storage of hazardous substances and cleaning products

safe manual handling techniques for bending, lifting and shifting heavy items

potential injury and illness impacts of unsafe beauty work practices including bullying and harassment

relevant state or territory and local legislation and guidelines relevant to own job role:

health and hygiene when providing beauty treatments

skin penetration

infection control procedures relevant to salon treatments and to own job role:

equipment and work surface design, cleaning and disinfecting

handling and disposal of sharps

laundry procedures

personal hygiene practices

personal protective equipment

organisational infection control procedures:

cleaning sequence and rosters

preparation and use of cleaning chemicals

treatment procedures

process for managing exposure to infectious clients

infectious agents and their relationship to salon treatments and service:

viruses

bacteria

fungi

parasites

transmission routes of infectious diseases and their relationship to personal services and treatments:

direct contact

non-intact skin

work surfaces

equipment

cross infection:

client to operator

operator to client

operator to operator

blood to blood infections:

HIV/AIDS

hepatitis

contingency procedures for occupational exposure to blood and body fluid

infectious contraindications and required action steps:

erysipelas

herpes

impetigo

paronychia

pediculosis

scabies

tinea pedis

tinea unguium

verruca vulgaris

appropriate selection and use of personal protective equipment relevant to own job role

immunisation protection for workers in the personal services industry

methods of cleaning procedures used in a salon environment

benefits of physical, thermal and chemical disinfection

different types, dilutions and storage of chemical disinfection products

safe use of electrical equipment and according to manufactures instructions relevant to own job role:

safety considerations:

contingency plans and emergency procedures

effects of electrocution

factors affecting severity of electrical shock

how short circuits occur:

faulty equipment or insulation

current that bypasses the load

how overloaded circuits occur:

faulty equipment

excessive current through circuit

types of electrical safety devices:

earth leakage circuit breakers

overload cut out devices:

circuit breakers

fuses

surge protectors

causes of static electricity and minimisation in a salon environment.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace

a simulated industry environment set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities

basin

hot and cold running water

liquid soap and single use towels or hand dryer

current plain English regulatory documents and codes of practice distributed by the local work health and safety government regulator

organisational policies and procedures used for managing work health and safety practices:

administering first aid

consultation

electrical equipment

infection control

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with beauty tools, equipment and hazardous substances

template reports for:

hazard identification and reporting

dangerous incident reporting

injury reporting

manufacturer’s instructions and safety data sheets (SDS) for cleaning and disinfection of tools and equipment.

Assessment must ensure use of:

cleaning and disinfection products

cleaning and disinfection equipment for mixing and storage

disposable spatulas, wipes, sponges, cotton wool and tissues

electrical equipment

personal protective equipment:

apron

clothing

eye protection

closed footwear

gloves; treatment and cleaning

masks

sharps and sharps disposal container

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician, nail technician, beauty therapist or hairdresser

have worked as a beautician, nail technician, beauty therapist or hairdresser for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27

SHB Hairdressing and Beauty Services Training Package

Modification History

Not applicable.

Credit Arrangements

At the time of endorsement of this Training Package no national credit arrangements exist.

Links

Companion Volume Implementation Guide - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=27