Assessment Requirements for SHBXIND003 Comply with organisational requirements within a personal services environment

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Assessment Requirements for SHBXIND003 Comply with organisational requirements within a personal services environment

Modification History

Supersedes and is not equivalent to SHBXIND001 Comply with organisational requirements within a personal services environment.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about employment rights and responsibilities from credible sources

source and produce a summary of key information for own use on employee and employer workplace rights and responsibilities that include:

Fair Work Act 2009: minimum workplace entitlements

relevant state or territory anti-discrimination or equal employment opportunity law

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures for one hairdressing or beauty organisation to share with colleagues to enable understanding that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills and comply with organisation requirements for a minimum of four, three hour work periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

basic aspects of employment related laws covering rights and responsibilities of employees and employers:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment

rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures for own job role that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.

Assessment Conditions

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

computers, keyboards and printers

the internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898