Assessment Requirements for SHBXCCS004 Recommend products and services

Release: 1

Assessment Requirements for SHBXCCS004 Recommend products and services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, and:

access and correctly interpret information from two different sources about four different products or services from the organisational range

interact with four different customers, each with different product and service requirements, to recommend suitable products or services to be chosen individually or jointly from a range of:

hair products and services, or

barbering products and services, or

beauty products and services, or

retail cosmetic products and services.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources and format of product and service information:

manufacturer support materials:

product leaflets, brochures, booklets

internet sites

product labels

price lists

product and service manuals

discussions with customers, staff members and product suppliers

details of organisational product and service range:

location

brand options and comparable types

purpose

features and benefits

ingredients, at a basic level of understanding

performance, as claimed by manufacturer

directions for use

costs

procedural details for services offered, including times for delivering services

basic aspects of Australian Consumer Law as it applies to performance claims, guarantees and product returns

organisational procedures for recommending hair, barbering, beauty or cosmetic products and services.

Assessment Conditions

Skills must be demonstrated in a retail store or personal services environment; this can be:

an industry workplace or

a simulated retail store or beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment.

Assessment must ensure use of:

customers with whom the individual can interact; these can be:

paying customers in an industry workplace or

individuals who participate in role plays or simulated activities within a training organisation

sufficient customer traffic to allow for prioritisation of tasks so that customers are served effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to serve customers efficiently

computers, the Internet and online information systems to search for product information

display and storage locations, shelf facings and signage for hair, barbering, beauty or cosmetic products, as relevant to the business type

a diverse commercial range of hair, barbering, beauty or cosmetic products, as relevant to the business type

product and service information which can be:

manufacturer support materials; product leaflets, brochures, booklets

product labels

price lists

product and service manuals

organisational procedures for recommending hair, barbering, beauty or cosmetic products and services.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

have at least three years full time employment experience in the beauty, hairdressing, barbering or retail industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898