PUACOM007B Liaise with other organisations

Release 3

PUACOM007B Liaise with other organisations

Modification History

Release	TP Version	Comments
3	PUA12 V2.1	Editorial changes.
2	PUA12 V2	Layout adjusted. Application added.
1	PUA00 V8.1	Primary release.

Unit Descriptor

This unit covers the competency to develop networks and relationships and liaise effectively with other organisations.

Application of the Unit

This unit applies to workers who have a role that includes formally liaising with other organisations in order to increase response effectiveness and community safety. While all workers should engage in networking opportunities with like-minded organisations in order to increase the effective of response in incidents, this unit is focussed at a more strategic liaisons, from local public safety group level to organisation wide.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

PUACOM005B Foster a positive organisational image in the community (Fire sector specific)

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.	Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish networks and relationships	1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration. 1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources. 1.3 Participation in regular meetings and forums supports mutual cooperation. 1.4 Consultation with affected and interested parties is undertaken to support the organisational goals and objectives.
2. Communicate and interact with other organisations	2.1 Information is provided to other organisations in a clear, concise and comprehensive manner. 2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures. 2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.
Required Skills
chairing meetings networking and developing relationships public speaking using networks effectively
Required Knowledge
awareness of role and responsibilities of other organisations chairing meetings knowledge of current practices and procedures for communicating in the workplace meeting protocols and procedures organisation's confidentiality requirements organisational policy and procedures relating to liaison with other organisations role

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit	It is essential for this unit that competence be demonstrated as follows: Networks and relationships developed and used effectively All information provided is accurate and clear Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment	Context of assessment On the job or in a simulated work environment. Specific resources for assessment No special requirements.

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Affected and interested parties may include:	local community business community commonwealth state and territory and local governments
Organisational goals and objectives may vary between sectors and organisations and may include:	organisational performance standards organisational personnel practices and guidelines organisational quality standards customer focussed service delivery community awareness of public safety issues effective response to incidents/operations/emergencies community participation in public safety activities inter-organisation cooperation and collaboration organisational goals and objectives may vary between sectors and organisations
Organisations may include:	public safety organisations government organisations emergency response organisations local state/territory and commonwealth government suppliers non-government organisations e.g. Red Cross Salvation Army volunteers rescue etc

Unit Sector(s)

Not applicable.