PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)

Release: 1

PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathways into the qualification

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:

after achieving the PUA20510 Certificate II in Public Safety (SES Operations)

after achieving the PUA20601 Certificate II in Public Safety (Firefighting and Emergency Operations)

after achieving the PUA20701 Certificate II in Public Safety (Firefighting Operations)

after achieving the PUA21010 Certificate II in Public Safety (Aquatic Rescue)

working in an emergency communications centre operations role

with vocational experience in emergency communications centre operations roles.

Pathways from the qualification

After achieving the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role, such as:

PUA31310 Certificate III in Public Safety (Aquatic Search and Rescue)

PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations)

PUA40301 Certificate IV in Public Safety (Firefighting Supervision)

PUA41004 Certificate IV in Public Safety (Leadership)

PUA41104 Certificate IV in Public Safety (Community Safety).

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units. Employability Skill	Employability Skills Statement
Communication	control the conversation to ensure necessary information is obtained from the caller use active listening skills and questioning techniques to clarify issues use codes, abbreviations, prowords or specialist terminology in the transmission of information
Teamwork	encourage and acknowledge participation by team members make contributions to participative arrangements in the workplace (such as occupational health and safety committees team or workgroup meetings) within organisational procedures and scope of responsibilities and competencies request assistance in the completion of tasks from other team members where appropriate
Problem solving	identify and communicate difficulties/problem areas to the appropriate person identify and report faulty equipment in accordance with the organisation's policies and procedures, and employ alternative strategies employed when necessary make decisions and solve problems to prioritise requests
Initiative and enterprise	make contributions to identifying team goals and objectives raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation understand, acknowledge and accurately represent to others where required, views and opinions of individuals or a group
Planning and organising	prioritise request/s for assistance in accordance with agency protocols and legislation where required receive, record and relay information summarise and communicate information using clear and appropriate language, in accordance with the organisation's policies and procedures
Self-management	maintain readiness in periods of low operational activity manage stress respond calmly to multiple demands in high operational activity
Learning	learn about communication protocols learn about the meaning of occupational health and safety signs and symbols relevant to area of work learn about the types of emergencies (with regards to relevant legislation)
Technology	effectively use telephony equipment, radios, computer systems and associated software use equipment designed to receive incoming incident calls/enquiries in accordance with the organisation's and supplier's procedures use equipment relating to incident/information management

Packaging Rules

Qualification Requirement: 11 units

All 8 core units, plus 3 elective units

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The 3 elective units may be taken from the elective units listed below and may include 2 units taken from the same qualification level or a higher level within this Training Package, any other endorsed Training Package or from an accredited course.

Code	Core Units
PUAECO001A	Operate telephony systems
PUAECO002A	Process emergency incident calls and enquiries
PUAECO003A	Operate and control radio networks
PUAECO004A	Operate computer aided dispatch system
PUAECO005A	Dispatch resources from within an emergency communications centre
PUACOM001C	Communicate in the workplace
PUAOHS001C	Follow defined occupational health and safety policies and procedures
PUATEA001B	Work in a team
Code	Elective Units
PUAECO006A	Read and interpret maps
PUAECO007A	Respond to and maintain monitored alarm systems
PUAECO008A	Receive and action notification of uncontrolled hazardous materials situations ∟ PUAECO001A Operate telephony systems
PUAEME001B	Provide emergency care
OR
HLTFA201A	Provide basic emergency life support
PUAFIR201B	Prevent injury
PUAOPE013A	Operate communications systems and equipment
PUASES012A	Work as a team member in an emergency operations centre
PUATEA002B	Work autonomously
PUATEA004D	Work effectively in a public safety organisation
NOTES HLT unit has been imported from the HLT07 Health Training Package. Information about customising PUA00 Public Safety Training Package qualifications is on page 12.