PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations)

Release 3

PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations)

Modification History

Release 3. Updated superseded HLT and BSB general elective units. Release 2. This is the second release of this qualification in the PUA – Public Safety Training Package. Minor upgrade to Group A: Work, Health and Safety electives. Release 1. This is the first release of this qualification in the PUA – Public Safety Training Package.

Qualification Description

The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles. The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies. The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents. Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations. No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

A total of 11 units of competency comprising 3 core units listed below; plus 8 elective units selected from the general or specialist elective unit lists below using a minimum of 6 elective units 1 elective unit from Group A Work, Health and Safety elective units listed 1 elective unit from Group B Teamwork elective units listed 1 elective unit from Group C Emergency communication centre specialist elective units listed The additional units are to be selected from the general or specialist elective unit lists below. Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with. Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification. Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification. Where a prerequisite is attached to a unit it is identified by the symbol ∟. General Elective Stream At least 3 elective units from Groups D, E, F and/or G elective units listed below; and No more than 2 elective units from Group H general units listed below or 2 imported units. Call Taking Specialist Stream 1 elective unit from the Group D Call Taking specialist elective units listed; and At least 2 elective units from the Group E Call Taking general elective units listed; and No more than 2 elective units from Group H general units listed below or 2 imported units. Dispatch Specialist Stream 2 elective units from Group F Dispatch specialist elective units listed; and At least 1 elective unit from Group G Dispatch general elective units listed; and No more than 2 elective units from Group H general units listed below or 2 imported units.
Qualification Generalist stream Specialist stream Specialist stream Certificate III Certificate III in Public Safety (Emergency Communications Centre Operations) Certificate III in Public Safety (Emergency Communications Centre Operations -Call Taking) Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch) Core units 3 3 3 Elective units 8 8 8 Group A – Work Health and Safety Select 1 Select 1 Select 1 Group B – Teamwork Select 1 Select 1 Select 1 Group C – Emergency communication centre Select 1 Select 1 Select 1 Group D – Call Taking specialist Select at least 3 from Groups D, E, F and/or G Select 1 N/A Group E – Call Taking general Select at least 2 N/A Group F – Dispatch specialist N/A Select 2 Group G – Dispatch general N/A Select at least 1 Group H – General units or imported units Select no more than 2 Total units for packaging 11 11 11
Additional qualification advice Where a defined specialist stream is completed, the resultant testamur should be titled; Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking) Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)
Core units
PUACOM001	Communicate in the workplace
PUAECO001	Operate telephony systems
PUAECO002	Process emergency incident calls and enquiries
Group A: Work, Health and Safety
BSBWHS301	Maintain workplace safety
BSBWHS307	Apply knowledge of WHS legislation in the workplace
BSBWHS308	Participate in WHS hazard identification, risk assessment and risk control
BSBWHS309	Participate effectively in WHS communication and consultation processes
PUAWHS001	Follow defined work, health and safety policies and procedures
Group B: Team work
PUASES012	Work as a team member in an emergency operations centre
PUATEA001	Work in a team
Group C: Emergency communications centre
PUAECO004	Operate computer aided dispatch system
PUAECO006	Read and interpret maps
Group D: Call taking specialist
PUAECO004	Operate computer aided dispatch system
PUAECO006	Read and interpret maps
Group E: Call taking general
BSBCUE203	Conduct customer engagement
BSBCUE301	Use multiple information systems
BSBCUE307	Work effectively in customer engagement
BSBWOR203	Work effectively with others
PUATEA002	Work autonomously
PUATEA004	Work effectively in a public safety organisation
Group F: Dispatch specialist
PUAECO003	Operate and control radio networks
PUAECO005	Dispatch resources from within an emergency communications centre
Group G: Dispatch general
PUATEA002	Work autonomously
PUATEA004	Work effectively in a public safety organisation
Group H: General
BSBPEF201	Support personal wellbeing in the workplace
HLTAID010	Provide basic emergency life support
HLTAID011	Provide First Aid
HLTWHS006	Manage personal stressors in the work environment
PUAECO007	Respond to and maintain monitored automatic notification system
PUAECO008	Receive and action notification of uncontrolled hazardous materials situations
PUAEME001	Provide emergency care
PUAFIR323	Take local weather observations
PUAOPE013	Operate communications systems and equipment

Qualification Mapping Information

This qualification replaces and is not equivalent to PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations).

Links

Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=3eca5672-6d5a-410b-8942-810d0ba05bbf