PSPGEN124 Provide workplace coaching

Release: 1

PSPGEN124 Provide workplace coaching

Modification History

Supersedes and is not equivalent to PSPGEN036 Provide workplace coaching.

Application

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. This unit aligns to requirements in workplaces where formal and informal on-the-job coaching applies.

This unit applies to those working in generalist and specialist roles within the public sector or similar organisational contexts. Those undertaking this unit work independently, performing complex tasks in a range of familiar contexts.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

General

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for coaching.	1.1. Confirm the need for coaching according to organisation policies and procedures. 1.2. Identify coaching needs through discussion with the colleague to be coached. 1.3. Undertake self-assessment to confirm compatibility with colleague’s needs and learning style. 1.4. Obtain approval for coaching arrangement. 1.5. Negotiate coaching agreement with the colleague.
2. Conduct coaching.	2.1. Agree upon the principles and application of coaching. 2.2. Demonstrate competencies to be coached. 2.3. Communicate underpinning knowledge and skills in a manner suited to the person’s needs. 2.4. Check the understanding of the person being coached. 2.5. Provide the opportunity to practise and ask questions. 2.6. Provide feedback and review goals with the person being coached and adjust as necessary.
3. Follow up coaching.	3.1. Monitor progress with new competencies in the workplace and provide supportive assistance. 3.2. Report progress as required in the coaching agreement. 3.3. Identify and rectify performance problems or difficulties with coaching. 3.4. Maintain confidentiality. 3.5. Manage perceptions of those outside the coaching arrangement.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Initiative and enterprise skills to:	seek out and review information related to work activities in which coaching is to occur.

Unit Mapping Information

Supersedes and is not equivalent to PSPGEN036 Provide workplace coaching.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623