MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing

Revision Number: 2

MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing

Modification History

Imported unit code updated.

Description

This qualification covers the skills and knowledge designed to reflect the role of a supervisor or assistant manager in a recreational vehicle retail outlet.

Job roles/employment outcomes

The Certificate IV in Recreational Vehicle and Accessories Retailing has been developed as a post-trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to lead sales teams and provide supervision of people in the sale of recreational vehicles and accessories, including:

motor homes

caravans

camper trailers

slide-ons

fifth wheelers

to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will provide technical leadership as well as undertake some tasks themselves.

They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.

Application

The sector typically manufactures, services and repairs recreational vehicles as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.

Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis which may be manufactured by the recreational vehicle manufacturer or bought. Fittings are typically timber/particle board but may be any other suitable material.

People with this qualification may be expected to:

sell a new or second-hand recreational vehicle

suggest modifications/refits to a recreational vehicle

prepare a recreational vehicle for sale/resale

sell spare parts and accessories

manage a sales area/showroom.

This work will generally be undertaken in a workshop or showroom environment.

Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.

Pathways into the qualification

This qualification may be accessed by direct entry.

The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.

Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.

The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.

Pathways from the qualification

Further qualification pathways from this qualification include MSA50510 Diploma of Recreational Vehicles.

Additional qualification advice

MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.

Licensing considerations

Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
Employability Skill	Industry/enterprise requirements for this qualification
Communication	Negotiating effectively with team members and other managers on business values, directions and day-to-day operational matters Reading, analysing and communicating workplace information to team members and other managers Writing reports and completing business documentation in the context of the job role
Teamwork	Leading a retail or wholesale business team, and mentoring and supporting team members in the context of a retail supervision or management role Effectively participating in wider retail business supervisory/management teams working independently to complete own tasks and supporting other team members, where appropriate
Problem solving	Implementing customer service strategies Anticipating problems and acting to mitigate where possible Solving a range of operational retail or wholesale operational business problems, individually or in the context of a wider team management structure Clarifying issues and applying existing policies and infrastructure to source information and resources, and developing practical and sustainable solutions
Initiative and enterprise	Creating an operational business team customer service and continuous improvement environment across all performance areas Providing positive feedback, encouraging team members to do things better and be personally receptive to team members ideas Translating ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level
Planning and organising	Establishing and communicating clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation Coordinating resources to ensure that work is carried out according to timelines and priorities Coordinating and/or implementing changes arising from continuous improvement processes
Self-management	Understanding how own personal job role fits into the context of the wider business values and directions Working within the retail or wholesale business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time Efficiently prioritising and completing delegated tasks Maintaining own knowledge of the job role, reviewing own performance and actively seeking and acting upon advice and guidance
Learning	Identifying personal strengths and weaknesses in the context of the job role and recognising how to personally learn best at work Seeking opportunities for formal education in the context of a current role or future retail job opportunities Accepting opportunities to learn new ways of doing things and sharing knowledge and skills with other business managers and team members
Technology	Adapting to new business related technology skill requirements Selecting and using retail or other information and communications technology, where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

Packaging Rules

Packaging Rules

To be awarded the Certificate IV in Recreational Vehicle and Accessories Retailing competency must be achieved in thirty two (32) units of competency:

three (3) core units of competency

twenty nine (29) elective units of competency, as specified below:

a minimum of two (2) units of competency must be selected from Group A

a maximum of fourteen (14) units of competency may be selected from Groups C and D, with a maximum of six (6) from Group D

the balance of units must be selected from Groups A and B to bring the total to twenty nine (29).

Note: Up to seven (7) relevant units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A, B, C and D.

Note: Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Unit code	Unit title	Prerequisites
MSAENV272B	Participate in environmentally sustainable work practices
MSAPMOHS200A	Work safely
MSAPMSUP102A	Communicate in the workplace

Elective units of competency

Group A

Unit code	Unit title	Prerequisites
AURC362721A	Establish customer requirements of a complex nature
AURC365722A	Estimate complex jobs
AURC465349A	Prepare written repair quotation
AURV365356A	Read and interpret vehicle body repair estimation/quotation
AURV465116A	Determine vehicle body damage and recommend repair procedures
MEM16003B	Provide advanced customer service
MEM16012A	Interpret technical specifications and manuals
SIRXMER002A	Coordinate merchandise presentation
SIRXMER004A	Manage merchandise and store presentation
SITXMPR004A	Coordinate marketing activities
Up to one (1) relevant elective unit of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where it is available for inclusion at Certificate IV.

Group B

Unit code	Unit title	Prerequisites
AUM8012B	Prepare and document quotation
AURC270421A	Establish relations with customers
AURC341903A	Apply relevant finance, leasing and insurance contracts/policies
AURC362807A	Build customer relations
AURC363337A	Maintain business image
AURC463238A	Manage complex customer issues
AURS238150A	Present stock and sales area
AURS241303A	Apply sales procedures
AURS241608A	Carry out cash and/or credit/funds transfer transactions
AURS241769A	Sell product(s)
AURS242621A	Promote products and services
AURS252290A	Process customer complaints
BSBCUS501C	Manage quality customer service
SIRXCCS001A	Apply point-of-sale handling procedures
SIRXINV004A	Buy merchandise
SIRXRSK001A	Minimise theft
SIRXRSK002A	Maintain store security
SIRXSLS002A	Advise on products and services
Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group C

Unit code	Unit title	Prerequisites
AURA454516A	Determine retail rates for work
AURC252327A	Identify, clarify and resolve problems
AURC361101A	Adapt work processes to new technologies
AURC561614A	Contribute to business improvement
MEM13002B	Undertake occupational health and safety activities in the workplace
MEM13010A	Supervise occupational health and safety in an industrial work environment	MEM13002B
MEM15002A	Apply quality systems
MEM15004B	Perform inspection
MEM16002C	Conduct formal interviews and negotiations
MEM16006A	Organise and communicate information
MEM22006A	Source and estimate materials	MEM16006A
MSACMT440A	Lead 5S in a manufacturing environment
MSAENV472B	Implement and monitor environmentally sustainable work practices
MSAPMSUP200A	Achieve work outcomes
MSAPMSUP383A	Facilitate a team
MSAPMSUP390A	Use structured problem solving tools
MSARVS401A	Assess and quote to service a recreational vehicle
PSPGOV408A	Value diversity
SITXMGT006A	Establish and conduct business relationships
TAEASS401A	Plan assessment activities and processes
TAEASS402A	Assess competence
TAEASS403A	Participate in assessment validation
TAEDEL301A	Provide work skill instruction
Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group D

Unit code	Unit title	Prerequisites
AURS238127A	Identify and select automotive parts and products
AURS241803A	Apply legal requirements relating to product sales
AURS338103A	Apply automotive parts interpretation process
AURT365508A	Carry out vehicle safety/roadworthy inspection
MSAPMOHS220A	Provide initial first aid response
MSAPMOPS212A	Use enterprise computers or data systems
MSAPMSUP100A	Apply workplace procedures
MSAPMSUP106A	Work in a team
MSAPMSUP280A	Manage conflict at work
MSAPMSUP291A	Participate in continuous improvement
MSARVS301A	Develop and update caravan industry knowledge
MSARVG201A	Tow a recreational vehicle safely
SITXMPR001A	Coordinate production of brochures and marketing materials
SITXMPR002A	Create a promotional display or stand
UEGNSG604A	Fill gas cylinders
Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.