Assessment Requirements for ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

Release: 1

Assessment Requirements for ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

Modification History

Release	Comments
Release 1	This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine the most appropriate fault finding method

document the troubleshooting process

analyse and identify faults

obtain suitable tools and equipment

apply simple checks, tests and fault finding methodologies

apply the recommended means to rectify fault and document results.

Note: Evidence must be provided for at least TWO organisations or situations.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain client support and maintenance practices

identify and describe current industry accepted hardware and software products, including features and capabilities

discuss the system’s current functionality, including details of the proposed system modifications

describe one or more change management tools

explain the key features of quality assurance practices with regard to locating and troubleshooting information and communications technology (ICT) equipment, system and software faults

outline the change control procedures of the organisation

describe a range of trouble shooting methodologies and system testing tools

list and describe common symptoms of faulty ICT equipment

identify and describe legislative, regulatory, standards or codes of practice that impact on the ICT service sector.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to special purpose tools, equipment, materials and industry software packages including:

system to be diagnosed

diagnostic and fault finding tools

technical and system documentation

organisational requirements for documenting solution.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2