Assessment Requirements for ICTSAS412 Action change requests

Release: 1

Assessment Requirements for ICTSAS412 Action change requests

Modification History

Release	Comments
Release 1	This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

review and assess change requests/requirements

prioritise tasks

plan and implement change procedures

comply with organisational guidelines and client requirements

prepare and deliver training appropriate to the client.

Note: Evidence must be provided for at least TWO organisations or situations.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

analyse current practices relating to:

change management procedures and criteria

change-management tools

help desk practices

quality assurance practices

describe key features of the client business domain including the role of stakeholders and the degree of stakeholder involvement

describe the key features and capabilities of current industry-accepted hardware and software products

analyse current service level agreements (SLAs) within or between organisations

explain the process for system testing

outline the system’s current functionality.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

special purpose tools, equipment and materials

industry software packages

change request documentation

physical system or network

technical manuals

appropriate diagnostic tools

current business requirements

documentation standards

Change management system.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2