ICTICT441 Provide one-to-one instructions

Release: 1

ICTICT441 Provide one-to-one instructions

Modification History

Release	Comments
Release 1	This version first released with ICT Information and Communications Technology Training Package Version 6.0.

Application

This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use.

It applies to individuals who are competent in a wide range of general Information and Communications Technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine client needs	1.1 Identify learning needs of one-to-one instruction according to client requirements 1.2 Define required one-to-one method of instruction delivery 1.3 Determine any additional factors for one-to-one instruction delivery according to learning needs
2. Organise instruction resources and plan	2.1 Determine required instruction resources according to instruction requirements 2.2 Prepare and document instruction session according to learning needs and instruction requirements 2.3 Provide instruction plan document to required personnel and seek and respond to feedback
3. Provide instruction	3.1 Gather required resources according to instruction plan 3.2 Provide instruction session according to instruction plan 3.3 Document instruction session outcomes according to organisational guidelines and procedures 3.4 Identify and refer further instruction requirements and training needs for client
4. Obtain client feedback	4.1 Write and distribute evaluation feedback mechanism to client 4.2 Retrieve, review and identify how client feedback can be incorporated for future instructions 4.3 Report on instruction and client feedback evaluation and submit to required personnel

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Reviews documentation to identify information relating to learning needs and delivery method requirements
Writing	Translates technical terminology in order to convey and obtain explicit information for a specific audience
Teamwork	Demonstrates an understanding of requirements of important communication exchanges, selecting applicable channels, format, tone and content according to purpose and audience
Planning and organising	Uses a combination of planning processes and an increasingly intuitive understanding of context to identify applicable information, including required resources and time required to undertake tasks
Self-management	Analyses explicit and implicit protocols within familiar work contexts Manages outcomes of routine decisions directly applicable to own role

Unit Mapping Information

Supersedes and is equivalent to ICTICT415 Provide one-to-one instruction.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2