HLT41107 Certificate IV in Ambulance Communications

Release: 1

HLT41107 Certificate IV in Ambulance Communications

Modification History

Not Applicable

Description

This qualification covers the role of call taking and dispatch in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

Ambulance support officer	Communications officer
Despatcher

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements

To gain entry into this qualification, candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:

HLTFA301C	Apply first aid

HLTIN301C	Comply with infection control policies and procedures

ICTCC301A	Manage workplace relationships in a contact centre

ICTCC320A	Use multiple information systems

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 13 units of competency are required for this qualification, including: 9 core units 4 elective units A wide range of elective units is available, including: Group A OHS electives of which one must be selected for this qualification Group B electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

BSBMED301B	Interpret and apply medical terminology appropriately

HLTAMBC401C	Receive request for service (Note pre-requs: HLTFA301C, BSBMED301B)

HLTAMBC402C	Assign ambulance service resources (Note pre-requ: HLTAMBC401C)

HLTAMBC403C	Coordinate resources (Note pre-requ: HLTAMBC401C)

HLTAMBFC301C	Communicate with clients and colleagues to support health care

HLTAMBFC402C	Communicate in complex or difficult situations (Note pre-requs: HLTAMBFC301C)

HLTAMBPD401C	Manage personal stressors in the work environment

HLTFA402C	Apply advanced first aid (Note pre-requ: HLTFA301C)

HLTHIR301B	Communicate and work effectively in health

Group A OHS electives - one unit must be selected for this qualification

One of the following units must be selected for award of this qualification.

HLTOHS300B	Contribute to OHS processes

HLTOHS401A	Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C	Work effectively with culturally diverse clients and co-workers

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

CHCAC318B	Work effectively with older people

CHCCS400B	Work within a relevant legal and ethical framework

CHCCS427A	Facilitate adult learning and development

CHCDIS301B	Work effectively with people with a disability

TAEASS301A	Contribute to assessment

TAEASS401A	Plan assessment activities and processes

TAEASS402A	Assess competence

TAEASS403A	Participate in assessment validation

TAEDEL401A	Plan, organise and deliver group-based learning