HLT32807 Certificate III in Health Support Services

Release: 1

HLT32807 Certificate III in Health Support Services

Modification History

Not Applicable

Description

This qualification covers workers who provide support for the effective functioning of health services, requiring discretion and judgement. These functions are carried out under supervision. These workers may also provide a team leadership, workplace training or leading hand function. Health Support Services do not involve direct care assistance tasks such as assisting other staff with care of clients.

This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Laundry leading hand	Maintenance supervisor
Senior kitchen hand	Senior cleaner
Food safety supervisor

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 15 units of competency are required for award of this qualification, including: 4 core units 11 elective units A wide range of electives is available and can be packaged to provide either: a generic qualification that covers a range of work functions, or a targeted qualification as required for specific work roles Elective units are to be packaged as follows: For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams) or For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group and additional electives may be selected from: Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

BSBFLM303C	Contribute to effective workplace relationships

HLTHIR301B	Communicate and work effectively in health

HLTIN301C	Comply with infection control policies and procedures

HLTOHS200B	Participate in OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Relevant electives

Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:

Cleaning electives

Laundry electives

Food services electives

Grounds maintenance electives

General maintenance electives

Work relationships electives

1.	For a generic qualification

Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-D and 'Other relevant electives'.

2.	For a qualification targeted to a specific work area

Industry has identified three specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:

Cleaning work requires 6 Group A Cleaning electives

Laundry work requires 6 Group B Laundry electives

Food services work requires 6 Group C Food services electives

Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:

"This qualification includes electives required for Cleaning work"

"This qualification includes electives required for Laundry work"

or

"This qualification includes electives required for Food services work"

3.	Select additional electives to a total of 11 electives in line with the Packaging Rules

A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:

PRM04 Asset Maintenance Training Package

LMT07 Textiles, Clothing and Footwear Training Package (V2)

SIT07 Tourism, Hospitality and Events V2

RTF03 Amenity Horticulture Training Package

TLI07 Transport and Logistics Training Package

BSB07 Business Services Training Package (V3)

Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.

Group A electives - at least 6 units required for CLEANING work

PRMCC01A	Use hot water extraction

PRMCC03A	Use dry foam shampoo

PRMCC04A	Use dry absorbent compound

PRMCC05A	Use wet foam shampoo

PRMCL02B	Restore a hard floor surface

PRMCL03B	Replace a hard floor finish

PRMCL09B	Clean glass surfaces

PRMCL10B	Clean ceiling surfaces and fittings

PRMCL13B	Clean window coverings

PRMCL16B	Wash furniture and fittings

PRMCL20B	Clean using pressure washing

PRMCL22B	Organise and monitor cleaning operations

Group B electives - at least 6 units required for LAUNDRY work

LMTGN2005B	Perform minor maintenance

LMTGN2006B	Perform test or inspection to check product quality

LMTGN2008B	Coordinate work of team or section

LMTGN2010B	Perform tasks to support production

LMTGN3001B	Control production in a section of a textiles, clothing and footwear enterprise

LMTGN3005B	Plan tasks to assist production operations

LMTGN4005A	Plan and implement production within a work area

Group C electives - at least 6 units required for FOOD SERVICES work

HLTFS207C	Follow basic food safety practices

HLTFS302C	Prepare foods suitable for a range of food service settings (Note pre-requ: HLTFS207C)

HLTFS309C	Oversee the day-to-day implementation of food safety in the workplace (Note pre-requ: HLTFS207C)

HLTFS310C	Apply and monitor food safety requirements (Note pre-requ: HLTFS207C)

HLTFS311C	Develop food safety programs (Note pre-requ: HLTFS207C)

HLTFS312C	Conduct food safety audits (Note pre-requ: HLTFS311C)

HLTNA302C	Plan and evaluate meals and menus to meet recommended dietary guidelines

SITHCCC009A	Prepare vegetables, fruit, eggs and farinaceous dishes (Note pre-requs: SITXOHS002A, SITHCCC001A, SITHCCC002A, SITHCCC005A)

SITHCCC029A	Prepare foods according to dietary and cultural needs (Note pre-requ: SITXOHS002A)

SITXINV002A	Control and order stock (Note pre-requ: SITXINV001A or SITHCCC003A)

Group D electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C	Work effectively with culturally diverse clients and co-workers

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Grounds maintenance electives

RTC3401A	Control weeds

RTC3404A	Control plant pests, diseases and disorders

RTC3704A	Prepare and apply chemicals

RTC3705A	Transport, handle and store chemicals

RTF3004A	Implement a grassed area maintenance program

RTF3010A	Establish turf

RTF3014A	Implement propagation plan

General maintenance elective

HLTGM305C	Maintain pool environments

Work relationships electives

BSBINN301A	Promote innovation in a team environment

BSBFLM312C	Contribute to team effectiveness

CHCCS401B	Facilitate responsible behaviour

CHCORG303B	Participate effectively in the work environment

HLTCSD306C	Respond effectively to difficult or challenging behaviour