HLT21212 Certificate II in Health Support Services

Release: 1

HLT21212 Certificate II in Health Support Services

Modification History

HLT07 Version 4	HLT07 Version 5	Comments
HLT21207 Certificate II in Health Support Services	HLT21212 Certificate II in Health Support Services	Updated in V5 - Updated core units HLTWHS200A Participate in WHS processes

Description

This qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry-level qualification and is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Administration support	Assistant cook
Cleaner	Clerk
Domestic assistant	Driver
Food service assistant	Food service worker
Grounds maintenance worker	Handyperson
Hospital assistant	Housekeeping assistant
Kitchen hand	Laundry worker
Maintenance assistant	Orderly
Pathology courier	Porter
Stores assistant	Support services worker
Ward assistant

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 12 units of competency are required for award of this qualification, including: 4 core units 8 elective units A wide range of electives is available and can be packaged to provide either: a generic qualification that covers a range of work functions, or a targeted qualification as required for specific work roles Elective units are to be packaged as follows: For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams) or For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group and additional electives may be selected from: Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

BSBWOR203B Work effectively with others

HLTHIR301C	Communicate and work effectively in health

HLTIN301C	Comply with infection control policies and procedures

HLTWHS200A	Participate in WHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Relevant electives

Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:

Cleaning electives

Laundry electives

Food services electives

Grounds maintenance electives

General maintenance electives

Client support electives

Health administration electives

Stores electives

Transport electives

1.	For a generic qualification

Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-H and 'Other relevant electives'.

2.	For a qualification targeted to a specific work area

Industry has identified seven specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:

Cleaning work requires 6 Group A Cleaning electives

Laundry work requires 6 Group B Laundry electives

Food services work requires 6 Group C Food services electives

Grounds maintenance work requires 6 Group D Grounds maintenance electives

General maintenance work requires 6 Group E General maintenance electives

Client support work requires 6 Group F Client support electives

Health administration work requires 6 Group G Health administration electives

Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:

"This qualification includes electives required for Cleaning work"

"This qualification includes electives required for Laundry work"

"This qualification includes electives required for Food services work"

"This qualification includes electives required for Grounds maintenance work"

"This qualification includes electives required for General maintenance work"

"This qualification includes electives required for Client support work"

or

"This qualification includes electives required for Health administration work"

3.	Select additional electives to a total of 8 electives in line with the Packaging Rules

A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:

PRM04 Asset Maintenance Training Package

LMT07 Textiles, Clothing and Footwear Training Package (V2)

SIT07 Tourism, Hospitality and Events V2

RTF03 Amenity Horticulture Training Package

TLI07 Transport and Logistics Training Package

BSB07 Business Services Training Package (V3)

CPP07 Property Services Training Package

Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.

Group A electives - at least 6 units required for CLEANING work

HLTMS206D	Perform general cleaning tasks in a clinical setting

PRMCC07A	Perform basic stain removal

PRMCL01B	Maintain a hard floor surface

PRMCL04B	Maintain a carpeted floor

PRMCL14B	Maintain a ‘clean room’ environment

PRMCL15B	Maintain furniture and fittings and room dressing

PRMCL17B	Clean a wet area

PRMCL19B	Remove waste

PRMCL33B	Plan for safe and efficient cleaning activities

PRMCL35B	Maintain a cleaning storage area

Group B electives - at least 6 units required for LAUNDRY work

HLTMS201D	Collect and manage linen stock at user-location

LMTLA2002A	Operate washing machines

LMTLA2003A	Control washing machine operation

LMTLA2004A	Perform linen rewash

LMTLA2005A	Operate hydro extractor

LMTLA2006A	Perform conditioning and drying processes

LMTLA2007A	Finish products for despatch

LMTLA2008A	Repair damaged laundry items

LMTLA2009A	Inspect, fold and pack theatre linen

LMTLA2010A	Prepare products for storage or despatch

Group C electives - at least 6 units required for FOOD SERVICES work

HLTFS201D	Distribute meals and refreshments to clients

(Note pre-requ: HLTFS207C)

HLTFS203D	Apply cook-freeze processes

(Note pre-requ: HLTFS207C)

HLTFS204D	Provide ward or unit based food preparation and distribution services (Note pre-requ: HLTFS207C)

HLTFS205D	Perform kitchenware washing (Note pre-requ: HLTFS207C)

HLTFS206D	Carry out cafeteria operations (Note pre-requ: HLTFS207C)

HLTFS207C	Follow basic food safety practices

HLTFS208D	Transport food (Note pre-requ: HLTFS207C)

HLTHSE204D	Follow safe manual handling practices

SITHCCC003B	Receive and store kitchen supplies

(Note pre-requ: SITXOHS002A)

SITHCCC004B	Clean and maintain kitchen premises

(Note pre-requ: SITXOHS002A)

SITHCCC005A	Use basic methods of cookery (Note pre-requs: SITXOHS002A, SITHCCC001B, SITHCCC002A)

SITHCCC006A	Prepare appetisers and salads (Note pre-requs: SITXOHS002A, SITHCCC001B, SITHCCC002A)

SITHCCC007A	Prepare sandwiches

(Note pre-requs: SITXOHS002A, SITHCCC001B)

SITHCCC008A	Prepare stocks, sauces and soups

(Note pre-requs: SITXOHS002A, SITHCCC001B, SITHCCC002A, SITHCCC005A)

SITHCCC032A	Apply cook-chill production processes

(Note pre-requs: SITXOHS002A, SITXFSA001A)

Group D electives - at least 6 units required for GROUNDS MAINTENANCE work

AHCPGD201A	Plant trees and shrubs

AHCMOM204A	Undertake operational maintenance of machinery

AHCMOM304A	Operate machinery and equipment

AHCPMG201A	Treat weeds

AHCPMG202A	Treat plant pests, diseases and disorders

AHCCHM201A	Apply chemicals under supervision

AHCINF204A	Maintain drainage systems

AHCRGD203A	Prune shrubs and small trees

AHCNSY202A	Tend nursery plants

Group E electives - at least 6 units required for GENERAL MAINTENANCE work

HLTGM201D	Perform routine servicing of plant, equipment and machinery

HLTGM202D	Use hand and power tools

HLTGM203D	Perform minor general maintenance

HLTGM204D	Assist tradesperson with construction and maintenance

HLTGM206D	Operate an incinerator

HLTGM207C	Carry out work in a food handling area

PRMCL19B	Remove waste

PRMCL37A	Clean external surfaces

Group F electives - at least 6 units required for CLIENT SUPPORT work

HLTCSD201D	Maintain high standard of client service

HLTCSD203D	Prepare and maintain beds

HLTCSD208D	Transport clients

HLTCSD306D	Respond effectively to behaviours of concern

HLTFS204D	Provide ward or unit based food preparation and distribution services (Note pre-requ: HLTFS207C)

HLTHSE204D	Follow safe manual handling practices

HLTMS201D	Collect and manage linen stock at user-location

HLTMS203D	Undertake routine stock maintenance

HLTMS207D	Handle medical gases safely

Group G electives - at least 6 units required for HEALTH ADMINISTRATION work

BSBADM101A	Use business equipment and resources

BSBCUS201B	Deliver a service to customers

BSBINM201A	Process and maintain workplace information

BSBINM202A	Handle mail

BSBITU201A	Produce simple word processed documents

BSBITU202A	Create and use spreadsheets

BSBWOR204A	Use business technology

FNSICGEN305B	Maintain daily financial/business records

Group H electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C	Work effectively with culturally diverse clients and co-workers

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Stores electives

HLTMS203D	Undertake routine stock maintenance

TLID2010A	Operate a forklift

TLID1001A	Shift materials safely using manual handling methods

Transport electives

HLTCSD208D	Transport clients

HLTFS208D	Transport food (Note pre-requ: HLTFS207C)

HLTMS204D	Handle and move equipment, goods, mail and furniture

HLTMS207D	Handle medical gases safely

Sustainability electives

CPPCMN3001B	Participate in environmentally sustainable work practices