Assessment Requirements for HLTPHA017 Support pharmacist’s communication with patients and other health professionals

Release: 1

Assessment Requirements for HLTPHA017 Support pharmacist’s communication with patients and other health professionals

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

comply with legislative and professional practice standards in the collection and provision of information for at least 10 patients, using effective communication techniques to elicit and provide information in one-to-one communication, including:

listening actively

using techniques to establish rapport

using techniques to clarify meaning

providing clear, concise and correct information both verbally and in writing

recognising and address issues of concern

identifying issues outside scope of own practice and refer to an authorised person

provide information for at least 10 patients incorporating each of the following activities at least once:

best possible medication history (BPMH) on admission

medication list on discharge and other transitions of care

information for other healthcare professionals

perform the activities outlined in the performance criteria of this unit during a period of at least 240 hours of work related to hospital or health services pharmacy support in a clinical workplace environment. These 240 hours may be applied collectively across all units of competency that include the requirement for workplace hours for the purposes of assessment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

National, State or Territory legal and ethical requirements for pharmacy work, and how these are applied in organisations, including:

codes of conduct

duty of care and implications of negligence

informed consent

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and patients

specific legislation:

medication and their use

the practice of pharmacy

different schedules of medication and pharmaceutical products

working within own scope of practice, including limitations of individual work role responsibilities, when to refer to an authorised person and the type of information able to be provided:

Consumer Medicines Information (CMI)

confirmation of appointment date and time

standardised workplace approved information for patients

work health and safety

purpose and scope of patient education to aid compliance with administration of medication

procedures for patient identification and confirmation of identification

Consumer Medicines Information (CMI):

purpose and layout

sources of pharmacy computer system, National Prescribing Services online CMI search

types of and requirements for documentation:

best possible medication history (BPMH)

assessment of patient’s ability to manage medications

list of medications brought into hospital or to the health services provider

that CMI or other medication related information has been issued to patient or carer

principles of effective communication, including recognition and solutions for communication and language difficulties

features of current medication lists, purpose and layout

sources and method of preparation of electronic and hard copy information

purpose of, and methods for, standardised assessment of patient’s ability to manage medications

factors that affect patient’s ability to manage medications, including special needs related to:

communication environment and context

cognitive ability

cultural or language barriers

purposes of different medication groups, including:

analgesics and anti-inflammatory agents

anti-coagulants

anti-depressants

anti-diabetic agents

anti-epileptics

anti-gout agents

anti-histamines

anti-hypertensives

anxiolytics and hypnotics

asthma treating agents

cholesterol and lipid lowering agents

corticosteroids

cytotoxics

diuretics

gastro-intestinal agents

heart medication

hormonal medication

osteoporosis medication

viral and anti-bacterial agents, anti-fungals or antibiotics

concept of medication:

medication interactions

medication food interactions and incompatibilities.

Assessment Conditions

Skills must be demonstrated in the workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace.

Assessment must ensure access to:

use of suitable facilities, equipment and resources, including CMI

modelling of industry operating conditions, including communication with patients and health professionals

authorised person with whom to consult.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705