Assessment Requirements for HLTAHW006 Facilitate and advocate for the rights and needs of clients and community members

Release: 2

Assessment Requirements for HLTAHW006 Facilitate and advocate for the rights and needs of clients and community members

Modification History

Release	Comments
Release 2	Updated: assessor requirements statement foundation skills lead in statement licensing statement modification history to reflect 2012 standards Equivalent outcome.
Release 1	This version was released in HLT Health Training Package release 1.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to elements and performance criteria. New evidence requirements for assessment, including volume and environment requirements.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

supported Aboriginal and/or Torres Strait Islander clients and/or groups to identify, clarify and present their rights and needs on at least three occasions by:

•	using culturally safe and appropriate communication skills to work effectively with Aboriginal and/or Torres Strait Islander clients

•	identifying avenues for addressing each client’s issues and/or concerns and/or improving services provided

•	supporting individual clients to express themselves in culturally appropriate and safe ways to service providers to access services

•	supporting individual clients to use their preferred language to communicate

•	advocating on behalf of clients and/or community groups where they were unable to express individual or collective concerns.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

organisational policies, guidelines and procedures and legislation or regulations relating to:

•	client confidentiality

•	referral, including various levels of urgency, and follow-up of client

•	mandatory reporting

•	notifiable communicable diseases

•	limits of own ability and authority

•	reporting procedures

•	documentation

a basic understanding of:

•	Charter of Human Rights of the Child

•	Child Protection Legislation

•	Domestic Violence Legislation

•	Anti-discrimination Legislation

•	Centrelink and Veteran Affairs Guidelines

referral options and resources available to community members

existing program policy

interpreter and/or translation services available within local and regional areas

language or languages, written and/or spoken, as required within the community and workplace

medical terminology relevant to the workplace

communication style and culture of the client, caregiver and health service provider.

Assessment Conditions

Skills must be demonstrated working:

in a health service or centre

as part of, and under the supervision of, a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705