FNS41211 Certificate IV in Mobile Banking

Release: 1

FNS41211 Certificate IV in Mobile Banking

Modification History

Release	Comments
Release 1	This Qualification first released with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk assessment with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification. Replaces FNS41210 Certificate IV in Mobile Banking.

Description

This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.

Pathways Information

The primary pathway from this qualification is employment in the mobile banking services noted above with typical job roles such as:

customer service consultant

lending consultant

lending officer

senior sales consultant

A further learning pathway utilising qualifications such as Diploma of Banking Services Management would support career progression.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	assisting clients to identify financial goals and to prioritise and assess their current financial situation informing clients of suitable products and services using excellent interpersonal, telephone and written skills
Teamwork	developing a rapport with clients when identifying their needs, objectives and financial situation working with others in a sales team to identify new client bases liaising with clients and a range of other people internal and external to the organisation
Problem solving	applying risk management criteria in assessing client needs collecting, comparing and contrasting data comparing products and services in order to offer clients different options calculating interest/loan repayments using problem solving tools and techniques
Initiative and enterprise	generating a range of options for clients to consider referring non-routine problems to a nominated person translating ideas into action
Planning and organising	contributing to the planning process by researching, analysing and validating information relating to financial products processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks
Self-management	working independently and outside of the normal office environment defining and understanding own work role understanding and acting to ensure client requirements are met working ethically and complying with organisational, professional code of practice and legislative requirements
Learning	acquiring and applying knowledge of financial products and services applying learning to develop improved practices developing and maintaining professional competency
Technology	using computer systems for demonstrating products and services to clients, storing information and generating records and transactions for later processing using electronic communication devices and processes (e.g. mobile phones, wireless internet connections and email) to produce financial records, transactions and written correspondence and reports using common business office equipment and monitoring its use and maintenance

Packaging Rules

13 units must be achieved:

8 core units

plus 5 elective units.

2 elective units must be selected from Group A.

1 elective unit may be selected from Group A, B or from a Financial Services Training Package Certificate IV qualification.

The remaining 2 elective units may be selected from the elective units listed, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification; 1 elective unit may be chosen from a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

FNSINC401A Apply principles of professional practice to work in the financial services industry

FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

FNSBNK404A Promote mobile banking services

FNSBNK405A Provide mobile banking sales and service

FNSBNK406A Manage customer visits

BSBCUS403A Implement customer service standards

BSBOHS201A Participate in OHS processes

BSBWOR204A Use business technology

Elective units of competency:

Group A

FNSCRD401A Assess credit applications

FNSCRD402A Establish and maintain appropriate securitisation

FNSCRD503A Promote understanding of the role and effective use of consumer credit

FNSSAM401A Sell financial products and services

FNSSAM402A Implement a sales plan

FNSSAM403A Prospect for new clients

Group B (General)

FNSCRD401A Assess credit applications

FNSCRD402A Establish and maintain appropriate securitisation

FNSCRD503A Promote understanding of the role and effective use of consumer credit

FNSFLT501A Assist customers to budget and manage own finances

BSBCUS301A Deliver and monitor a service to customers