FNS40410 Certificate IV in Personal Injury Management (ReturntoWork)

Release 2

FNS40410 Certificate IV in Personal Injury Management (ReturntoWork)

Modification History

Release	Comments
Release 2	This version was first released with FNS10 Financial Services Training Package version 5.0. Update imported units: HLTHIR403B to HLTHIR403C. Qualification outcomes remain unchanged.
Release 1	This qualification was first released with FNS10 Financial Services Training Package version 1.0.

Description

This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It involves assisting persons returning to work, ensuring that organisations adhere to return to work programs, educating stakeholders, and maintaining a return to work information base. It may involve supervision or leadership and guidance to others in resolving return to work matters. Possible work functions may include:

negotiating return to work plans and strategies with stakeholders

assisting in developing an injury management strategy

assisting work participation for people with disabilities

educating stakeholders on return to work matters

liaison and collaboration with other parties involved in the return to work process

assessing rehabilitation options

assessing workplaces for return to work suitability

evaluating the success of programs and strategies

Pathways Information

Pathways into the qualification

The primary pathway into this qualification is employment in the personal injury management sector that may relate to return to work management job roles within:

workplace injury insurance

compulsory third party insurance

Pathways from the qualification

A further learning pathway utilising qualifications such as FNS50110 Diploma of Personal Injury Management would support career progression.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	actively consulting stakeholders and seeking client feedback communicate effectively with people in distress developing and writing reports to specifications fostering client and stakeholder relationships and providing a high level of customer service and relationship management presenting education materials in an effective manner using effective high level written and oral skills to mediate, negotiate and facilitate resolutions
Teamwork	working effectively within a multidisciplinary team working with a wide range of experts inside and outside the organisation, such as senior management and insurer representatives
Problem solving	collecting, comparing and contrasting data developing and analysing return to work programs developing and implementing review schedules using dispute resolution techniques using judgement and decision making skills
Initiative and enterprise	developing innovative approaches to prepare return to work strategies matching employer's requirements and workplace terms and conditions with client needs
Planning and organising	conducting initial assessments, and developing and monitoring return to work programs in a changing environment identifying risks to return to work program success and preparing contingency plans monitoring industry and workplace policy trends preparing for presentations and negotiations researching clients' educational needs and documenting information using and maintaining systems, records and reporting procedures
Self-management	applying return to work management skills managing own time and priorities and dealing with contingencies representing organisation in a professional manner at meeting and negotiations working ethically and complying with all industry codes of practice and legislative requirements
Learning	advising stakeholders on rehabilitation and return to work services arranging induction and training for workers within the return to work team maintaining currency of knowledge of legislation, return to work management models and related services
Technology	conducting web searches and using corporate templates using business technology such as computers, and word processing and document management software using presentation equipment and materials using research data devices and telecommunication devices and equipment

Packaging Rules

13 units must be achieved.

4 core units

plus 9 elective units

at least 7 elective units of competency must be selected from the elective bank below

a maximum of 2 electives must be selected from units aligned to Certificate IV qualifications in FNS10 Financial Services or another endorsed Training Package

a maximum of 2 electives can be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course

a maximum of 2 electives can be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

BSBWOR401A Establish effective workplace relationships

FNSPIM303A Work within the personal injury management sector

FNSPIM403A Educate clients on personal injury management issues

PSPIM504A Contribute to a quality injury management system

Elective units of competency:

BSBHRM604A Manage employee relations

HLTHIR403C Work effectively with culturally diverse clients and co-workers

CHCDIS509D Maximise participation in work by people with disabilities

FNSCUS401A Participate in negotiations

FNSPIM401A Plan and implement rehabilitation and return to work and health strategies

FNSPIM502A Facilitate workplace assessment with stakeholders for personal injury cases

PSPGOV509A Conduct evaluations

PSPIM402A Undertake initial rehabilitation assessments

PSPIM404A Conduct situational workplace assessments

PSPIM405A Develop return to work plans

PSPIM406A Implement and monitor return to work plans