FNS30110 Certificate III in Financial Services

Revision Number: 1

FNS30110 Certificate III in Financial Services

Modification History

Not applicable.

Description

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:

responding to customer enquiries

sales and service

maintaining financial records

performing clerical duties

applying fundamental skills in banking, credit management, insurance and retail financial services

Pathways Information

Qualification Pathway

This qualification is suited to an Australian Apprenticeship pathway.

The primary pathway from this qualification is entry level employment in a range of financial services sectors. Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.

Selecting the identified elective units could meet Tier 2 Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	conducting research to collect and analyse information and present it in report form having the ability to question, clarify and evaluate information investigating and negotiating to resolve disputes liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language using a range of techniques and sales skills to elicit feedback from customers using specialist language in written and oral communication writing in a range of styles to suit different audiences
Teamwork	receiving feedback on performance referring matters to nominated person as required working as a member of a team and applying knowledge of one's own role to achieve team goals
Problem solving	collecting, comparing and contrasting data in order to create reports using problem solving tools and techniques to balance and reconcile amounts
Initiative and enterprise	contributing to solutions to workplace challenges contributing to the design and preparation of reports to effectively present workplace information identifying cross-selling opportunities
Planning and organising	contributing to the planning process by researching and validating information relating to estates planning work considering resources, time and other constraints processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks
Self-management	managing own time and priorities and dealing with contingencies operating within industry and organisational codes of practice, legislation and regulations taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
Learning	acquiring and applying knowledge of services and organisational policies and procedures asking questions to clarify instructions seeking advice on technical issues using online help and manuals to solve basic technology problems
Technology	using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports using technology to assist the management of information and to assist the planning process

Packaging Rules

Packaging Rules

13 units must be achieved:

4 core units

plus 9 elective units

all elective units of competency may be selected from the elective bank below

a maximum of 3 electives may be selected from units aligned to Certificate III qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course

a maximum of 3 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

BSBOHS303B Contribute to OHS hazard identification and risk assessment

BSBWOR203A Work effectively with others

BSBWOR204A Use business technology

FNSINC301A Work effectively in the financial services industry

Elective units of competency:

BSBCCO201A Action customer contact

BSBCCO304B Provide sales solutions to customers

BSBITU304A Produce spreadsheets

BSBITU305A Conduct online transactions

BSBRKG303B Retrieve information from records

BSBRKG304B Maintain business records

FNSACC303A Perform financial calculations

FNSASIC301C Establish client relationship and analyse needs *

FNSASIC302C Develop, present and negotiate client solutions *

FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments

FNSACM302A Prepare, match and process receipts

FNSACM303A Process payment documentation

FNSPRT301A Establish entitlements to an intestate estate

FNSPRT302A Administer a non-complex estate

FNSPRT303A Administer a non-completed trust

FNSRTS301A Provide customer service in a retail agency

FNSRTS302A Handle foreign currency transactions

FNSRTS303A Balance retail transactions

FNSRTS304A Administer debit card services

FNSRTS305A Process customer accounts

FNSRTS306A Process customer transactions

FNSRTS307A Maintain Automatic Teller Machine (ATM) services

FNSRTS308A Balance cash holdings

FNSRTS309A Maintain main bank account

FNSRTS401A Manage credit card services

FNSRTS402A Prepare government returns and reports

PSPGOV414A Provide workplace mentoring

NB Units marked '*' are required for Tier 2 ASIC accreditation and external recognition in line with the Financial Services Reform (FSR) compliance.