Assessment Requirements for FNSRTS401 Manage credit card services

Release: 1

Assessment Requirements for FNSRTS401 Manage credit card services

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

assist the client to make an application for a credit card

check and assess the application for credit worthiness and suitability

effectively administer and complete a credit card application or amendments to a credit card

process card transactions, and lost, stolen, found or hot listed cards in accordance with organisational procedures

refer to and update the card database as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the key requirements of legislation and industry codes of practice relevant to managing credit card services

describe the key features of policies and procedures in regard to electronic banking, card services and security

identify and categorise the range of cards accepted and the operation of card databases

outline the key steps and reasons for client verification and security checking procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include access to:

common office equipment, technology, software and consumables

credit card database, system, equipment and data.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe