Assessment Requirements for FNSRTS305 Process customer accounts

Release: 1

Assessment Requirements for FNSRTS305 Process customer accounts

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to :

provide information to customers and respond to customer requests

check customer details and verify customer in accordance with organisational customer identification process

process customer account accurately and in accordance with organisational policy and procedures

provide information about account activation timeframes and processes for receiving account documentation

assist customer with completion of documentation and information about accessing and transferring funds, and transferring or closing an account

maintain and apply knowledge of the range of products, features and fees.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key financial account products available and their features and fees

describe the key features of policies and procedures in regard to customer account service and techniques

describe the key features of relevant industry codes of practice and legislation, incorporated in organisational policy and procedures covering:

consumer credit

electronic funds transfer

privacy

financial transactions and reporting

security and fraud

outline the key steps and reasons for verifying customer identity and security checking procedures

identify the key operational features and maintenance requirements of relevant equipment.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include access to:

common office equipment, technology, software and consumables

financial product information

integrated transaction system and data.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe