Assessment Requirements for FNSRTS304 Administer debit card services

Release: 1

Assessment Requirements for FNSRTS304 Administer debit card services

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

provide relevant information and assist customers to make an application for a debit card

process applications for debit transactions and card transactions

follow organisational procedures, including those relating to card security

use and update card database accurately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the steps required to charge-back and duplicate transaction procedures

describe key features of organisational procedures, industry codes of practice and legislation as it relates to debit card services, including:

electronic funds transfer code of conduct

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to electronic banking – card services and security

identify and categorise the range of cards and describe the operation of card databases

outline the key steps and reasons for customer verification and security checking procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include access to:

common office equipment, technology, software and consumables

integrated card databases and data.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe