Assessment Requirements for FNSPIM414 Manage personal injury claims

Release: 1

Assessment Requirements for FNSPIM414 Manage personal injury claims

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

conduct initial assessment for a case to plan rehabilitation services with relevant stakeholders

monitor and review case progress

provide effective closure interviews demonstrating knowledge of organisation policies and guidelines on case management and relevant legislative requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain key features of relevant organisational policies and guidelines that assist in the management and compliance of a personal injury case

describe processes used to assess and plan a case

outline key stakeholders and sources of information to assist with managing a case

describe processes used to monitor, review and close a case

discuss strategies for dealing with issues and problems relating to case management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:

office equipment, technology, software and consumables

organisational records, policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe