Assessment Requirements for FNSCRD504 Manage the credit relationship

Release: 1

Assessment Requirements for FNSCRD504 Manage the credit relationship

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

follow organisational policy and procedures and comply with relevant legislation when dealing with clients in difficult circumstances and, where relevant, terminating the credit relationship

assess client accounts for credit risk by considering credit risk and environmental factors

respond considerately to clients when managing debt matters, taking difficult circumstances into consideration

maintain all records and dispose of appropriately as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe credit risk and environmental factors

outline effective performance management techniques

explain current organisational policy and procedures for credit risk identification and risk management

explain the interrelationship between debt recovery and business strategy

describe relevant legislative requirements, industry regulations and code of conduct in relation to credit management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

organisational policy, procedures and legislation relevant to credit risk factoring and invoice discounting

common office equipment, technology and consumables

credit product information

relevant software systems and data.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe