Assessment Requirements for FNSCRD302 Monitor and control accounts receivable

Release: 1

Assessment Requirements for FNSCRD302 Monitor and control accounts receivable

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

comply with appropriate legislation

follow organisational credit policy and guidelines relating to account control and monitoring practice

liaise with others to clarify information for basic credit accounts

deal with and resolve disputes that comply with legislative requirements and organisational guidelines

use data entry and recording systems to maintain and monitor customer accounts and records.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe organisational credit management protocols and processes

explain organisational policy on handling complaints and dispute resolution

explain the compliance requirements of the credit management sector and identify related legislation.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

common office equipment, technology and consumables

credit product information

relevant software systems and data

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe