FNS50922 Diploma of Banking Services Management

Release 1

FNS50922 Diploma of Banking Services Management

Modification History

Release	Comments
Release 1	This version first released with the FNS Financial Services Training Package Version 8.0. Supersedes and is not equivalent to FNS50920 Diploma of Banking Services Management.

Qualification Description

This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

5 core units plus

7 elective units, of which:

at least 4 must be from the elective units listed below

up to 3 may be from the remaining listed elective units or from any currently endorsed Certificate IV or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.

Core units

BSBLDR522 Manage people performance

FNSCUS511 Develop and maintain professional relationships in financial services industry

FNSCUS513 Review business performance

FNSFMK515 Comply with financial services regulation and industry codes of practice

FNSINC411 Conduct work according to professional practices in the financial services industry

Elective units

Commercial and retail lending

FNSBNK412 Align banking products with the needs of small business customers

FNSBNK511 Manage banking and service strategy for small business customers

FNSCRD412 Establish and maintain appropriate security options for credit facilities

FNSCRD413 Manage and recover bad and doubtful debts

FNSCRD513 Promote client understanding of the role and effective use of consumer credit

FNSFMB511 Implement credit contracts in preparation for settlement

FNSFMB514 Implement complex loan structures

FNSMCA413 Identify and manage individuals experiencing hardship

Customer relationship building

BSBOPS505 Manage organisational customer service

FNSCUS504 Manage premium customer relationships

FNSCUS512 Monitor clients’ financial requirements

FNSCUS515 Determine client financial requirements and expectations

Market analysis

BSBMKG541 Identify and evaluate marketing opportunities

FNSPIM410 Collect assess and use information

FNSSAM503 Monitor market opportunities

FNSSAM512 Assess market needs and identify opportunities for new financial products and services

FNSSAM521 Apply advanced techniques to provide financial products and services

General business

BSBINS402 Coordinate workplace information systems

BSBLDR602 Provide leadership across the organisation

BSBPEF501 Manage personal and professional development

BSBSTR501 Establish innovative work environments

BSBSTR502 Facilitate continuous improvement

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes

FNSBNK513 Provide business advisory services within a financial services context

FNSCUS516 Record and implement client instructions

FNSINC513 Identify and apply complex ethical decision making to workplace situations

FNSINC514 Apply ethical frameworks and principles to make and act upon decisions

FNSORG503 Develop a resource plan

FNSRSK411 Apply risk management strategies to own work

FNSRSK612 Determine and manage risk exposure strategies

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS50920 Diploma of Banking Services Management.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe