FNS30515 Certificate III in General Insurance

Release 3

FNS30515 Certificate III in General Insurance

Modification History

Release	Comments
Release 3	This version released with FNS Financial Services Training Package version 2.0 Release 3 created to correct typographical error
Release 2	This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error
Release 1	This Qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect the job role of entry level employees working in general insurance environments who perform claims administration and customer service duties. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Work functions may include processing and issuing policies, processing and settling claims, responding to customer enquiries and maintaining a customer database.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 13

5 core units plus

8 elective units

The elective units consist of:

6 from Group A.

Of the remaining 2 units:

up to 2 may be from Group A or B

up to 2 may be from Certificate III or Certificate IV in a currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

BSBWHS201	Contribute to health and safety of self and others

BSBWOR203	Work effectively with others

BSBWOR204	Use business technology

FNSINC301	Work effectively in the financial services industry

FNSINC402	Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units

Group A

FNSASIC301	Establish client relationship and analyse needs

FNSASIC302	Develop, present and negotiate client solutions

FNSASIC304	Provide Tier 2 general advice in general insurance

FNSASIC305	Provide Tier 2 personal advice in general insurance

FNSISV301	Evaluate risk for renewal business

FNSISV302	Process alteration to insurance policy

FNSISV303	Issue contract of insurance

FNSISV304	Issue renewal advice

FNSISV305	Issue cancellation advice

FNSISV306	Receive and record or register a claim

FNSISV307	Follow organisation procedures to process claim

FNSISV308	Process facultative and treaty reinsurance claim

FNSISV309	Settle claims

FNSISV310	Process claims payments

Group B

BSBCUE203	Conduct customer engagement

BSBCMM301	Process customer complaints

BSBRKG304	Maintain business records

FNSIAD301	Provide general advice on financial products and services

FNSSAM301	Identify opportunities for cross-selling products and services

Qualification Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
FNS30515 Certificate III in General Insurance (Release 3)	FNS30515 Certificate III in General Insurance (Release 2)	Updated typographical error	Equivalent qualification

Links

Companion volumes are available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=15