FNS30420 Certificate III in Mercantile Agents

Release 1

FNS30420 Certificate III in Mercantile Agents

Modification History

Release	Comments
Release 1	This version first released with FNS Financial Services Training Package Version 6.0.

Qualification Description

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies. This includes using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

4 core units plus

8 elective units, of which:

at least 1 must be from Group A Technology

at least 2 must be from Group B Mercantile and credit

up to 2 may be from elsewhere in this or any other currently endorsed Certificate III or Certificate IV training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.

Core units

FNSINC311 Work together in the financial services industry

FNSMCA311 Collect debts

FNSMCA314 Locate individuals

FNSMCA413 Identify and manage individuals experiencing hardship

Elective units

Group A - Technology

BSBDAT201 Collect and record data

BSBTEC201 Use business software applications

BSBTEC404 Use digital technologies to collaborate in a work environment

Group B - Mercantile and credit

FNSCRD302 Monitor and control accounts receivable

FNSCRD311 Process applications for credit

FNSCRD403 Manage and recover bad and doubtful debts

FNSCRD404 Utilise the legal process to recover outstanding debt

FNSCRD405 Manage overdue customer accounts

FNSMCA312 Repossess property

FNSMCA313 Serve legal process

FNSMCA411 Evaluate debt collection actions and develop recommendations

FNSMCA412 Undertake legal action for recovery of debts

Group C - General

BSBAUD412 Work within compliance frameworks

BSBCMM412 Lead difficult conversations

BSBFIN301 Process financial transactions

BSBFIN401 Report on financial activity

BSBPEF301 Organise personal work priorities

BSBPEF302 Develop self-awareness

BSBPEF401 Manage personal health and wellbeing

BSBPMG421 Apply project time management techniques

BSBWHS211 Contribute to health and safety of self and others

BSBXCM301 Engage in workplace communication

BSBXTW301 Work in a team

FNSACC313 Perform financial calculations

FNSCUS301 Respond to customer enquiries

FNSCUS401 Participate in negotiations

FNSCUS402 Resolve disputes

FNSFLT213 Develop knowledge of debt and consumer credit

FNSINC411 Conduct work according to professional practices in the financial services industry

FNSORG411 Conduct individual work within a compliance framework

FNSRTS305 Process customer accounts

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS30415 Certificate III in Mercantile Agents.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe