CUE50403 Diploma of Venues and Events

Revision Number: 2

CUE50403 Diploma of Venues and Events

Modification History

Release	Comments
Release 2	Qualification updated in CUE03 Entertainment Training Package version 3.2 Typographical error corrected in Packaging Rules.
Release 1	This qualification first released with CUE03 Entertainment Training Package version 1.0

Description

This qualification reflects the role of individuals who use a range of specialised, technical or managerial competencies to plan, carry out and evaluate the work of self and/or team.

Job roles

Front of house manager.

Pathways Information

Pathways into the qualification

Candidates may enter the qualification with limited or no vocational experience and without a relevant lower-level qualification.

Licensing/Regulatory Information

Licensing, legislative, regulatory and certification considerations

There are no licensing, legislative, regulatory or certification issues that affect this qualification. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by the entertainment industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	interpreting production documentation interpreting and responding to briefs from potential clients providing information on protocol to colleagues and customers providing briefings to operational staff and suppliers liaising with customers and potential customers writing proposals/bids for projects developing and maintaining industry networks communicating effectively with people from diverse cultural backgrounds
Teamwork	providing instructions to operational team members, briefing and de-briefing staff, suppliers and volunteers consulting with team members on planning, delivery and improvement of customer services
Problem-solving	identifying room set-up deficiencies and discrepancies in supply of equipment and taking prompt action to rectify the situations developing strategies to address competitive issues when preparing bidding for work identifying customer service problems and taking action to improve systems/processes dealing with problems that arise from diversity issues identifying risk factors and taking action to minimise risk
Initiative and enterprise	facilitating outcomes that balance different production and creative needs developing options to meet/exceed expectations of customers/potential customers
Planning and organising	integrating protocol into event organisation activities checking all aspects of the set-up for events/meetings against the pre-arranged agreements developing plans for onsite management of events making cost estimates for inclusion in bid documents rostering and monitoring staff coordinating the acquisition of resources managing budgets and projects planning to meet customer needs and to manage a system for reporting/recording customer service outcomes developing and implementing operational plans
Self-management	incorporating the workplace vision into bids and proposals demonstrating leadership acting within the scope of own job role
Learning	coaching colleagues in ways of accepting diversity in relation to colleagues and customers identifying training needs in relation to diversity issues keeping up to date with industry developments
Technology	using the internet for research using computerised record keeping systems

Packaging Rules

Total number of units = 21 7 core units 6 Group A units 8 elective units The 8 elective units may be selected from the remaining Group A and/or Group B units listed below or any endorsed Training Package. 3 of these elective units may be selected from an accredited course. Elective units must be relevant to the work outcome and local industry requirements and be at an appropriate level. Core units Business administration and management BSBADM502B Manage meetings BSBMGT502B Manage people performance BSBMGT515A Manage operational plan Finance CUEFIN02C Manage a budget Health, safety and security CUEOHS01C Implement workplace health, safety and security procedures BSBRSK501A Manage risk Industry practice CUEIND01D Source and apply entertainment industry knowledge Group A units (specialist) Business administration and management BSBINM501A Manage an information or knowledge management system BSBINN502A Build and sustain an innovative work environment BSBMGT516A Facilitate continuous improvement BSBPMG510A Manage projects BSBPUR402B Negotiate contracts BSBPUR501B Develop, implement and review purchasing strategies CUVADM02B Plan work space CUVCON06B Develop concepts for arts organisations/projects SRXFAC003B Implement facility maintenance programs TAATAS502B Prepare a tender bid Event management CUEEVT03B Integrate knowledge of creative and technical production into management processes SITXEVT008A Plan and develop event proposals and bids SITXEVT010A Evaluate and address event regulatory requirements SITXEVT011A Develop crowd control plans and procedures SITXEVT012A Select event venues and sites SITXEVT013A Manage event staging SITXEVT015A Manage exhibitions SITXEVT016A Organise and monitor event infrastructure SITXEVT017A Provide onsite event management services SITXEVT018A Develop a transport strategy for an event SITXEVT019A Manage multi-venue events Front of house CUEFOH06C Manage venue services Human resources BSBCUS501A Manage quality customer service BSBLED501A Develop a workplace learning environment BSBWOR502A Ensure team effectiveness CUETEM09B Manage diversity SRXHRM001B Manage volunteers Small business BSBSMB402A Plan small business finances BSBSMB403A Market the small business BSBSMB404A Undertake small business planning BSBSMB405A Monitor and manage small business operations Training TAAASS401C Plan and organise assessment TAAASS402C Assess competence Group B units Audio CUESOU07B Apply a general knowledge of audio to work activities Business administration and management BSBITU402A Develop and use complex spreadsheets BSBPUR401B Plan purchasing FNSICGEN402B Participate in negotiations Event management SITXEVT004A Coordinate on-site event registrations SITXEVT005A Organise in-house functions Finance BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity BSBFIM502A Manage payroll CUSFIM501A Secure funding for projects Human resources SITXHRM003A Roster staff Industry practice BSBCON601A Develop and maintain business continuity plans CUFIND401A Provide services on a freelance basis CUVIND501A Maintain and apply creative arts industry knowledge Lighting CUFLGT101A Apply a general knowledge of lighting to work activities Marketing BSBMKG501B Identify and evaluate marketing opportunities CUEMAR03C Undertake marketing activities SITXMPR005A Develop and manage marketing strategies OHS CUEOHS02C Establish and maintain a safe and secure workplace Research and innovation BSBINN501A Establish systems that support innovation CUFRES401A Conduct research Staging CUESTA05C Apply a general knowledge of staging to work activities Sustainability BSBSUS501A Develop workplace policy and procedures for sustainability Training TAAASS301B Contribute to assessment TAADEL301C Provide training through instruction and demonstration of work skills Vision systems CUEAUD06B Apply a general knowledge of vision systems to work activities Selecting electives for different outcomes The context for this qualification varies, and this must guide the selection of elective units. The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but they are in no way prescriptive. Front of house manager Core units plus: BSBCUS501A Manage quality customer service BSBINM501A Manage an information or knowledge management system BSBPUR401B Plan purchasing BSBPMG510A Manage projects CUEEVT03B Integrate knowledge of creative and technical production into management processes CUEFOH06C Manage venue services CUETEM09B Manage diversity SRXFAC003B Implement facility maintenance programs SITXHRM003A Roster staff SITXEVT004A Coordinate on-site event registrations SITXEVT005A Organise in-house functions SITXEVT008A Plan and develop event proposals and bids SITXEVT017A Provide on-site event management services TAADEL301C Provide training through instruction and demonstration of work skills