CPPCCL3011A Perform carpet repair and reinstallation

Release: 1

CPPCCL3011A Perform carpet repair and reinstallation

Modification History

Revised unit

Unit updated and equivalent to PRMCC11A Perform carpet repair and reinstallation.

Unit Descriptor

This unit of competency specifies the outcomes required for basic restretching of carpets, seam repairs, patch work and basic carpet installation repairs. Maintenance and restoration cleaning methods are dependent on good carpet installation and continuing face yarn tension for effective cleans. Delamination and other more complicated repairs should be assigned to a qualified carpet layer.

The unit requires the ability to assess the extent of the installation repair task through understanding client requirements and characteristics of the carpeted floor, and to apply company policies and procedures in order to perform the task. The selection of appropriate equipment and methods is essential for performing the task safely and efficiently.

Application of the Unit

This unit of competency supports employees without managerial or supervisory responsibilities. The work may be performed individually or in teams and will require basic carpet-laying installation tools. Performance would usually be carried out under routine supervision and within company guidelines.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-Requisites

Not applicable.

Employability Skills Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1	Assess carpet condition.	1.1	Area to be repaired is assessed and work order reviewed according to company requirements, and issues are clarified with appropriate persons.
1.2	Hazards are identified and risks controlled in work site according to company, legislative and occupational health and safety (OHS) requirements.
1.3	Condition of carpet and sub-flooring is identified by observation according to work order and company requirements.
1.4	Repair and reinstallation techniques are selected according to work order and company requirements.
1.5	Size and usage pattern of work site are determined to ensure safety of personnel and efficient use of equipment and materials.

2	Select equipment and materials.	2.1	Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and OHS and company requirements.
2.2	Equipment and materials are selected for work order according to OHS and company requirements.
2.3	Operational effectiveness of equipment is checked according to manufacturer specifications and company requirements.
2.4	Equipment is adjusted to suit operator’s requirements according to manufacturer specifications and OHS requirements.

3	Prepare work site.	3.1	Hazards in work site are confirmed and risks controlled and reassessed according to legislative, OHS and company requirements.
3.2	Furniture and fittings that impede reinstallation or repair operation are removed according to work order, and OHS and company requirements.
3.3	Signage and barriers are installed as required to maximise public safety during cleaning operation according to work order, and OHS and company requirements.
3.4	Work restrictions affecting completion of work order are identified and appropriate persons are promptly notified.

4	Repair carpet.	4.1	Carpet is repaired using repair and reinstallation techniques, equipment, materials and PPE according to manufacturer specifications and legislative, OHS and company requirements.
4.2	Work is performed according to work order, manufacturer specifications and legislative, OHS and company requirements.

5	Tidy work site.	5.1	Collected waste is disposed of according to client specifications, work order, manufacturer specifications and company, legislative, OHS and environmental requirements.
5.2	Furniture and fittings are replaced according to client requests, work order and OHS requirements.
5.3	Signage and barriers are removed according to work order, and OHS and company requirements.

6	Clean, safety check and store equipment.	6.1	Equipment and PPE are cleaned according to manufacturer specifications and environmental, OHS and company requirements.
6.2	Equipment and PPE are safety checked according to manufacturer specifications and OHS requirements, and required maintenance is recorded according to company requirements.
6.3	Equipment and PPE are stored and maintained to allow ready access according to manufacturer specifications, and OHS and company requirements.

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.
Required skills
correct work skills to: apply glues cut carpet use replacement techniques customer service skills to: establish rapport with clients gain clients’ trust analytical skills to: assess condition of carpet and sub-flooring identify carpet installation type select equipment and materials select repair and reinstallation techniques interpersonal skills to relate to people from a range of backgrounds language, literacy and numeracy skills to: communicate clearly and concisely verbally and in writing explain carpet repair processes and expected outcomes to clients perform mathematical calculations required for calculating areas read and interpret directions and safety instructions, including: product labels equipment manuals material safety data sheets (MSDS) request advice or further information seek and receive feedback source, organise and record information self-management skills to work alone and in a team skills to work safely when: handling and disposing of chemicals and waste identifying hazards and controlling risks manual handling
Required knowledge
characteristics of: carpet types installation methods repair methods company management structure and procedures, including: biological and viral control emergency response and evacuation procedures environmental protection procedures injury, dangerous occurrence and incident reporting OHS procedures quality systems equipment for installation and repairs legislation, regulations, codes of practice and industry advisory standards that apply to carpet repair and reinstallation range of equipment for installation and repairs safe work practices for using: chemicals equipment, including PPE

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	This unit of competency could be assessed by observing practical demonstration of carpet repairing and reinstallation of at least two different types of carpet.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to: identify type and characteristics of carpet identify type and characteristics of carpet installation and sub-flooring comply with company and legislative requirements achieve outcomes in relation to customer work order and company requirements apply safe and efficient repair and reinstallation methods select equipment and materials.
Context of and specific resources for assessment	Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards requirements. Resource implications for assessment include access to: suitable work site or venue with carpets equipment operating manuals and MSDS PPE suitable equipment and chemicals assessment instruments, including personal planner and assessment record book work order instructions, work plans, schedules and policy documents.
Method of assessment	Assessment methods must: satisfy the endorsed Assessment Guidelines of the Property Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment	Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. This unit could be assessed on its own or in combination with other units relevant to the job function.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work order information may include:	access to work site, including: access and egress points timing of access budget allocations completion times and dates human resource requirements to complete the work tasks job requirements and tasks legislative and local government requirements, including environmental protection requirements OHS requirements and emergency response procedures requirements for working in isolated and remote locations resource requirements, such as equipment and materials specific client requirements, such as: dress and presentation requirements relationships with other activities use of signage and barriers work schedules work site contact persons.
Company requirements may include:	business and performance plans client communication procedures client confidentiality procedures client service standards communication channels and reporting procedures company goals, objectives, plans, systems and processes company issued identification badge, card or pass company policies and procedures, including: access and equity policy, principles and practice OHS policies and procedures, including control procedures maintenance procedures for equipment and PPE those relating to own role, responsibility and delegation work site access security clearance procedures company service standards dress and presentation requirements duty of care, code of conduct, and code of ethics emergency response and evacuation procedures employer and employee rights and responsibilities environmental protection requirements personnel practices and guidelines quality and continuous improvement processes and standards records and information systems and processes training materials (induction, refresher and new skills) use of contractors.
Appropriate persons may include:	clients colleagues managers persons in control of work sites supervisors.
Hazards may include:	allergic reactions to chemicals and equipment, including latex allergies biological and animal waste bites and stings blood and blood-stained products confined and restricted spaces contaminated clothing, materials and equipment damaged or inappropriate equipment dust and fibres electrical hazards arising from: cables electrical fittings: switches lights untested electrical equipment fatigue fire gas heights inadequate lighting and ventilation infectious and zoonotic diseases, such as: Q fever scabies mobile equipment and vehicle hazards around plant and vehicles moving or unguarded machinery and parts noise occupational violence and bullying poor personal hygiene practices spill, splash and spray release of substances with negative environmental impact synergistic chemical reactions, such as: hazardous incompatibility reactivity syringes or other sharps ultraviolet light unsafe manual-handling techniques, including awkward and repetitive postures unsafe underfoot conditions, such as slippery, uneven and rough surfaces unrestricted people access waste and waste disposal work in extremes of temperature work in unfamiliar, isolated or remote environments.
Legislative requirements may include:	Australian standards, quality assurance and certification requirements award and enterprise agreements industry advisory standards and codes, such as: building codes dangerous goods codes relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including: anti-discrimination and diversity policies chemical controls chemical registers and manifests consumer protection energy conservation environmental protection equal employment opportunity freedom of information industrial equipment certificates of competency or licences industrial relations OHS Acts and regulations privacy public health trade practices water conservation workplace consultative arrangements.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:	allergic reactions, such as contact dermatitis communication devices for remote and isolated locations, such as: mobile phone two-way radio dermatoxicological control and prevention measures emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances hazard identification and risk assessment mechanisms health surveillance and monitoring, such as regular blood testing hierarchy of hazard control procedures injury and dangerous occurrence reporting maintaining clear access ways national and industry standards and codes of practice OHS control procedures, such as: health and safety plans job plans job safety analyses risk assessments safe operating practices and procedures safe system of work statements safe work instructions work method statements chemical routes of entry potential symptoms of exposure to chemicals safe work practices for equipment, PPE and chemical storage, including interpretation of: MSDS hazardous substance information, such as long latency periods safety training, induction and refresher training selection and use of PPE and clothing appropriate to the hazard ultraviolet light up-to-date electrical test and tag compliance use of chemicals according to MSDS use of residual current devices use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.
Carpet may include carpet, mats and rugs made from:	mixed blends natural fibres, such as: organic (plant) fibres, such as cotton and sisal silk wool synthetic fibres, such as: acrylic nylon polyester polypropylene.
Sub-flooring may include:	concrete old carpet wood wood panelling.
Repair and reinstallation techniques may include:	gluing replacing damaged carpet with same carpet restretching sewing.
Personnel may include:	client’s staff colleagues general public venue, facility, or shopping centre staff and/or management.
Equipment and materials may include:	adhesives awls duct tape glue guns with glue sticks hammers kickers kneepads latex masking tape metal bars (various) nails of various sizes and for different backing surfaces napping shears power stretchers (various) protector boards seam rollers seaming irons seaming tape tackless carpet gripper stair tools and spatulas trimming knives.
Personal protective equipment may include:	ear muffs and plugs gloves, such as non-permeable high-visibility vests and clothing overalls and other protective clothing respirators safety glasses or goggles safety shoes splash-proof face masks sun protection tongs ultraviolet protection wet-work clothing.
Manufacturer specifications may include:	equipment operating manuals instructional guides MSDS other resources supplied by the manufacturer, such as: laminated cards notices wall posters product labels safety instructions pre-printed on equipment.
Signage and barriers may include:	physical barriers and restraints erected to restrict access to a site signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including: hazardous chemicals in use or present in work area.
Work restrictions may include:	client activity employee level of literacy and communication skills faulty or inappropriate equipment site accessibility site hazards skills of work unit or team staffing resources time limitations.
Waste may be either solid or liquid and include:	chemicals past expiry date litter machine or vehicle exhaust emissions obsolete equipment packaging soil used containers used or contaminated PPE used or unused chemicals.
Environmental requirements may include:	clean-up, containment and isolation company policies and guidelines emergency chemical spill control measures environmental protection agency and requirements of government departments, such as: agriculture emergency services national parks and wildlife hazardous materials handling local government regulations and by-laws low-energy carpet-cleaning methods low environmental-impact chemicals low-moisture cleaning methods low water-use equipment and other water-efficient cleaning methods non-chemical carpet-cleaning methods.

Unit Sector(s)

Carpet cleaning

Custom Content Section

Not applicable.