Assessment Requirements for CPPREP4122 Manage tenant relationships

Release: 1

Assessment Requirements for CPPREP4122 Manage tenant relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4046A Manage tenancy disputes. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must select and place tenants in two different properties, and for each property:

prepare tenancy documentation

provide information to tenants about rights and responsibilities.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

contact people in property management team

tenant selection criteria:

legislation

suitability for property

tenant renting history

capacity to meet rental terms

conditions of rental agreement:

format – written, oral, standard form

payment of rent

term of agreement

conditions of use

special conditions/additional terms

tenant entitlements

entry costs:

bond

rent in advance

any other fees – allowable, not allowable and penalties

disclosure and documentation requirements provided to tenants prior to entering tenancy agreement as required in state or territory of operation

bond payment, lodgement legal requirements and agency procedures

terms and conditions, and documentation relating to property inspections, maintenance and repairs

roles and responsibilities of landlord and of agent to tenant during tenancy

privacy standards and confidentiality in relation to landlord and tenant

property management documentation and forms

rights and responsibilities of tenants

relevant legislation relating to property management in the state or territory of operation:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

work health and safety/occupational health and safety

privacy

property sales and management

ethical practice associated with tenancy agreements including disclosure

rent:

payment

receipting and recording

rent arrears

components of tenancy documentation:

condition report

disclosure requirements

fixed and periodic term

legal obligations of tenant, landlord and agent

rent, bonds or security deposits

processes for tenant requests:

repairs

urgent repairs

issues affecting tenancy terms and conditions

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Tasks are to be performed to the level of proficiency and within the time limits expected in a workplace.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

range of tenant profiles

range of property profiles

sample tenancy agreement for the state or territory of operation

sample property condition report used in the state or territory of operation

agency procedures, forms and documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b