Assessment Requirements for CPPREP4121 Establish landlord relationships

Release: 1

Assessment Requirements for CPPREP4121 Establish landlord relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4011A List property for lease, CPPDSM4013A Market property for lease, CPPDSM4016A Monitor and manage lease or tenancy agreement. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must establish and maintain a relationship with at least 2 landlords.

The person must:

develop a schedule for communication with one landlord, including:

frequency of communication and details to be provided in the communication

communication protocols for repairs and maintenance

expectations for tenant selection and ongoing tenancy management

timeframe for conducting and reporting on routine inspections

prepare an agreement for property management for at least one property according to legislative requirements

analyse a circumstance where landlord expectations were not met and provide a report with recommended action to prevent this from reoccurring.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

scope of property management services:

marketing activities

services provided

landlord expectations of tenant

agreements for property management services:

terms and conditions

fees and charges

repairs and maintenance

outgoings applicable to the property (such as rates, strata fees)

terms and conditions relating to property inspections and repairs

strategies for building agency-client relationships

role of agent in providing property management

risks and risk management strategies associated with property management

ethical and regulatory standards associated with property management services

privacy standards and confidentiality relating to landlord and tenant

property management documentation and forms

agency property records:

key features of a records management system

reasons for maintaining property records

types of property records

key indicators of market conditions for property management

sources of information about market conditions

market conditions:

leasing market conditions

sales market conditions

legislative requirements applying to listing agreements and documentation

legislation relating to property management in the state or territory of operation:

real estate licensing and conduct

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

financial services

work health and safety/occupational health and safety

privacy

property sales and management

residential tenancies

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Tasks are to be performed to the level of proficiency and within the time limits expected in a workplace.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency procedures, forms and documents for property management

legislation relating to lease and property management in the state or territory of operation

case study where landlord expectations about property management were not met.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b