Assessment Requirements for CPPREP3103 Assist with the sale of properties

Release: 1

Assessment Requirements for CPPREP3103 Assist with the sale of properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM3005A Assist with the sale of properties. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must assist with the sale process for two different properties in real estate.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth, and state or territory legislation and local government regulations relating to assisting with the sale of properties in real estate

ethical standards in real estate relating to property sales

consumer protection principles that impact on the sale of property

cooling off provisions

false representations and misleading conduct in relation to the sale of property

secret commissions

general legal principles that impact on property law relating to the sale of property

requirements of property buyers

methods of planning, preparing and conducting property inspections

methods of sale of property

types of assistance required in property sales:

addressing concerns of key decision makers

arranging to gather requested information for buyer

displaying selling features of property

providing agency promotional material

providing comparable sales information

providing information on market conditions

responding to client questions

taking notes of buyer questions and requests for information

techniques for identifying needs and motivation of buyers

techniques for effective interpersonal communication:

active listening

providing an opportunity for the seller or buyer to clarify their understanding of the sales process

questioning and seeking feedback from the seller or buyer to confirm own understanding of their needs and expectations

summarising and paraphrasing to check understanding of seller and buyer message

using appropriate body language.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

For assessment conducted in the workplace:

a real estate agency workplace, staff and business documentation relating to the sale of property

equipment, communication and data access and storage technology required to assist with the sale of property in real estate.

For assessment in a simulated workplace environment:

materials and equipment meeting the full industry standard for a mid-size real estate agency, including:

comprehensive business plans, strategies, policies, procedures, forms and records including:

agenda and notes of sales team meetings relating to property sales

feedback and complaints registers, including resolutions of complaints about property sales and results from analysis of feedback

database/s, including simulated sets of records of current and recent listings, sales reports, and comprehensive sales data

position descriptions for all sales team employees including detailed roles and responsibilities

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

simulated realistic internet and social media presence

equipment, communication and data access and storage technology required to assist with the sale of property in real estate.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b