CHC40908 Certificate IV in Social Housing

Release: 1

CHC40908 Certificate IV in Social Housing

Modification History

Not Applicable

Description

This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.

Workers in the social housing sector may work in any of the following housing services:

Aboriginal and/or Torres Strait Islander housing	Independent living units
Affordable housing	Long term community housing
Boarding houses and community rooming housing	Public housing
Crisis housing	Support services
Homelessness services	Supported residential services
Housing co-operatives	Transitional housing
Housing information and referral

Occupational titles may include:

Aboriginal and/or Torres Strait Islander housing worker	Aboriginal and/or Torres Strait Islander community development worker
Aboriginal and/or Torres Strait Islander tenancy worker	Aboriginal and/or Torres Strait Islander manager (small-medium size organisation - reports directly to board of directors)
Client service officer	Housing worker - intensive tenancy worker
Community housing worker	Indigenous housing officer
Executive officer (small organisation)	Outreach support worker
Housing manager	Program officer
Housing manager (reporting to executive officer)	Property worker
Housing manager (small-medium size organisation - reports directly to board of directors)	Senior client services officer - general
Housing services officer	Supported housing worker
Housing support worker	Tenancy worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements

It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 15 units are required for award of this qualification including: 10 core units 5 elective units A wide range of elective units is available, including: Group A elective which is recommended for culturally aware and respectful practice Group B electives which are recommended for Board members Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

CHCCH301B	Work effectively in social housing

CHCCH410A	Manage and maintain tenancy agreements and services

CHCCH427A	Work effectively with people experiencing or at risk of homelessness

CHCCOM403A	Use targeted communication skills to build relationships

CHCCS400B	Work within a relevant legal and ethical framework

CHCCS419B	Provide support services to clients

CHCCS504A	Provide services to clients with complex needs

CHCNET501B	Work effectively with other services and networks

HLTHIR403C	Work effectively with culturally diverse clients and co-workers

HLTOHS300B	Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A - elective recommended for culturally aware and respectful practice

This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

Group B electives - recommended for Board members

The following electives are recommended for members of Boards and for people involved in managing housing services on a volunteer basis:

One of the following two units:

BSBGOV401A	Implement Board member responsibilities

OR

SRXGOV001B	Participate as a member of an effective Board of an organisation

AND:

BSBADM502B	Manage meetings

BSBRSK401A	Identify risk and apply risk management processes

RTD4912A	Contribute to association governance

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives

CHCCH317A	Respond to property maintenance enquiries

CHCCH411A	Manage housing application processes

CHCCH412C	Manage housing allocations

CHCCH413A	Manage tenancy rent, charges and rental arrears

CHCCH414C	Manage rental assistance process

CHCCH416C	Manage vacant properties

CHCCH419B	Manage property maintenance implementation

CHCCH422B	Manage a formal service level support agreement

CHCCH423B	Provide advice to tenants and clients

CHCCH424B	Manage leasehold properties

CHCCH426B	Support client participation in the organisation

CHCCH428A	Work effectively within the Australian housing system

CHCCH522A	Undertake outreach work

Property industry electives

CPPDSM3014A	Undertake property inspection

CPPDSM4010A	Lease property

CPPDSM4028A	Identify and analyse risks and opportunities in the property industry

CPPDSM4074A	Select and appoint contractors in the property industry

Client services electives

CHCAOD510A	Work effectively with clients with complex alcohol and/or other drugs issues

CHCCHILD404A	Support the rights and safety of children and young people

CHCCS410A	Facilitate client participation in the organisation and its management

CHCCS416A	Assess and provide services for clients with complex needs

CHCCS422A	Respond holistically to client issues and refer appropriately

CHCCS500A	Conduct complex assessment and referral

CHCCS503A	Develop, implement and review services and programs to meet client needs

CHCLLN403A	Identify clients with language, literacy and numeracy needs and respond effectively

CHCMH301B	Work effectively in mental health

or

CHCMH411A	Work with people with mental health issues

HLTCSD306C	Respond effectively to difficult or challenging behaviour

HLTFA301C	Apply first aid

HLTRAH302B	Undertake home visits

Community sector electives

CHCCS411B	Work effectively in the community sector

CHCGROUP403D	Plan and conduct group activities

CHCNET402A	Establish and maintain effective networks

CHCPOL402B	Contribute to policy development

CHCPOL403B	Undertake research activities

HLTPOP405C	Use media to disseminate information

Advocacy and representation electives

CHCAD401D	Advocate for clients

CHCAD504A	Provide advocacy and representation services

CHCAD505A	Represent clients in court (Note pre-requisite: CHCLEG411A)

CHCAD506A	Represent the organisation in a court or tribunal

CHCAD603A	Provide systems advocacy services

CHCLEG411A	Use relevant legislation in response to client needs

CHCMED418C	Identify the need for alternative dispute resolution

CHCMED419C	Facilitate alternative dispute resolution processes

Administrative and business electives

BSBINM201A	Process and maintain workplace information

CHCADMIN403D	Undertake administrative work

CHCADMIN508B	Manage limited budgets and financial accountabilities

CHCCS505A	Provide supervision support to community sector workers

CHCINF407D	Meet information needs of the community

CHCINF505C	Meet statutory and organisation information requirements

CHCORG405D	Maintain an effective work environment

CHCORG406B	Supervise work

CHCPOL402B	Contribute to policy development

CHCQM501B	Facilitate an accreditation process

Work with Aboriginal and/or Torres Strait Islander communities

BSBATSIC403B	Maintain and protect culture

BSBATSIC510B	Conduct a community meeting

CHCCS421A	Undertake community sector work within own community

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

Training delivery electives

CHCCS427A	Facilitate adult learning and development

TAEDEL301A	Provide work skill instruction

TAEDEL401A	Plan, organise and deliver group-based learning

TAEDEL402A	Plan, organise and facilitate learning in the workplace

Community development electives

CHCCD412B	Work within a community development framework

CHCCD514A	Implement community development strategies

Case management electives

CHCCM401D	Undertake case management

CHCCM402D	Establish and monitor a case plan

CHCCW301C	Operate under a casework framework

Public sector electives

PSPETHC301B	Uphold the values and principles of public service

PSPGOV422A	Apply government processes

PSPLEGN301B	Comply with legislation in the public sector

Family violence electives

CHCDFV301A	Recognise and respond appropriately to domestic and family violence

CHCDFV402C	Manage own professional development in responding to domestic and family violence

CHCDFV403C	Provide crisis intervention and support to those experiencing domestic and family violence

CHCDFV406C	Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

CHCDFV407C	Provide domestic and family violence support in non-English speaking background communities

CHCDFV509C	Work with users of violence to effect change

Child protection electives

CHCCHILD401A	Identify and respond to children and young people at risk

CHCPROT429A	Work collaboratively to maintain a child safe environment

Financial literacy education electives

CHCFLE301A	Work with clients needing financial literacy education

CHCFLE302A	Educate clients in fundamental financial literacy skills

CHCFLE303A	Educate clients to understand debt and consumer credit

Settlement work electives

CHCSW401A	Work effectively with forced migrants

CHCSW402A	Undertake bicultural work with forced migrants in Australia

Alcohol and other drugs work

CHCAOD402B	Work effectively in the alcohol and other drugs sector

CHCAOD408A	Assess needs of clients with alcohol and/or other drugs issues

CHCCM404A	Undertake case management for clients with complex needs

CHCMH401A	Work effectively in mental health settings

CHCMH402A	Apply understanding of mental health issues and recovery processes