Assessment Requirements for CHCMED006 Consolidate and conclude mediation

Release: 1

Assessment Requirements for CHCMED006 Consolidate and conclude mediation

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consolidate, conclude, document and evaluate at least five mediation processes with people with varying circumstances and types of dispute

use and adapt the following communication techniques to meet the needs of different people during the consolidation and concluding phases of the above five mediations:

paraphrasing

summarising

problem-solving

negotiation and decision making.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

legal and ethical considerations for concluding the mediation process, and how these are applied in organisations and individual practice:

bias

codes of conduct

conflicts of interest

discrimination

duty of care

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and participants

specific legislation that affects mediation:

freedom of information

types of court orders and other legal parameters that may impact

work role boundaries including responsibilities and limitations of the mediator and the roles and functions of support persons, lawyers and other professionals

work health and safety (WHS)

principles and functions of the final stages of the mediation process:

negotiation

reaching and making decisions

relationship between the conclusion stage and stages of domestic and family violence

the consolidation and decision making stage of the mediation process and the techniques used

availability of options for legal advice in relation to common types of dispute

the nature of conflict, including the dynamics of power and violence

communication patterns in conflict and negotiation

negotiation dynamics in mediation, including manipulative and intimidating tactics

diverse perspectives for mediation and how these may interact with, and impact on the mediation:

attitudes of members within a family

variations on the agreed norms and range of behaviours

culture in relation to problem-solving and dispute resolution

culture in relation to negotiation, concessions and compromise

variations in relation to written, spoken and non-verbal communication

attitudes towards physical space, venue and time

attitudes towards the role of outsiders in dispute resolution

attitudes in relation to the role of law, the courts, lawyers and professional advisers

own strengths and limitations in handling the mediation process, and the boundaries of one’s role

own interpersonal communication style and the effect it has on others

own personal responses to conflict and high emotion and potential impact on mediation process.

Assessment Conditions

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.

Assessment must ensure:

access to facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies

dispute information and information about the parties involved

access to organisational standards, policies and procedures

links to other local service agencies or organisations

opportunities for engagement with real people undertaking mediation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53