Assessment Requirements for CHCCSL002 Apply specialist interpersonal and counselling interview skills

Release: 1

Assessment Requirements for CHCCSL002 Apply specialist interpersonal and counselling interview skills

Modification History

Release	Comments
Release 1	This version was released in CHC Community Services Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. Additional assessor requirements. Supersedes CHCCSL502A

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

interviewed at least 3 different clients using specialised interpersonal communication and counselling interviewing skills, including:

micro-skills and communication techniques, including:

attending behaviours – active listening,

reflection of content, summarising

questioning skills – open, closed, simple and compound questions

client observation skills

noting and reflecting skills

providing client feedback

specialised counseling interviewing skills, including:

challenging

reframing

focussing

integrated clear case note taking into the interview process

completed a structured process of self-reflection and evaluation of own communication used during the 3 interviews.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for communication in counselling practice, and how these are applied in individual practice:

codes of conduct/practice

discrimination

duty of care

human rights

practitioner/client boundaries

privacy, confidentiality and disclosure

rights and responsibilities of workers, employers and clients

work role boundaries – responsibilities and limitations of the counsellor role

work health and safety

principles of person-centred practice

key objectives of counselling interviewing

stages of a counselling interview

potential impacts of using different communication skills and techniques in counselling contexts

communication techniques and micro-skills including:

attending behaviours – active listening, reflection of content feeling, summarising

questioning skills – open, closed, simple and compound questions

client observation skills

noting and reflecting skills

providing client feedback

specialised counselling communication techniques, and how they are used, including:

challenging

reframing

focusing

components of the communication process including:

encoder

decoder

primary factors that impact on the communication process including:

context

participants

rules

messages

channels

noise

feedback

communication barriers and resolution strategies, including:

environmental

physical

individual perceptions

cultural issues

language

age issues

disability

mechanisms that enhance effective interpersonal communication

observational techniques including:

facial expressions

non-verbal behaviour

posture

silence

ways in which different people absorb information, including:

visual

auditory

kinaesthetic

obstacles to the counselling process

impacts of trauma and stress on the communication process, including on:

concentration and attention

memory

use of verbal and written language

use of body language

challenging within the counselling session

self-evaluation practices, including:

how to recognise own biases

impact of own values on the counselling relationship.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including client information

modelling of industry operating conditions, including:

scenarios that involve complex interactions with real people in face-to-face situations where candidate and client are physically present in the same room

scenarios that involve problem solving.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

In addition, assessors must have 2 years experience working in a counselling role and hold a qualification in counselling or related field that involves counselling, at Diploma level or higher (or equivalent qualification).

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53