Assessment Requirements for BSBWRK520 Manage employee relations

Release: 1

Assessment Requirements for BSBWRK520 Manage employee relations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Performance Evidence

Evidence of the ability to:

analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance

collaborate with others to develop and review industrial relations policies and plans

develop implementation and contingency plans for industrial relations policies

identify the skills and knowledge needed to implement the plan and organise training and development for self and staff

document and communicate strategies and procedures for eliminating and dealing with grievances and disputes

train others in conflict-resolution techniques

manage industrial relations conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role:

Key features of relevant industrial relations legislation or regulations

Key features of enterprise and workplace bargaining processes

Key features of relevant entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies

Key sources of expert industrial relations advice

Key features of relevant organisational policies and procedures

Key features of organisational objectives.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – workplace relations field of work and include access to:

awards and enterprise bargaining agreements

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10