Assessment Requirements for BSBTEC202 Use digital technologies to communicate in a work environment

Release: 1

Assessment Requirements for BSBTEC202 Use digital technologies to communicate in a work environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

on four occasions send digital communications

on four occasions receive and process digital communications.

In the course of the above, the candidate must:

follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications

follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications

communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

existing and emerging methods of digital communication, including strengths and limitations

industry practice relating to digital communication etiquette in a workplace setting

commercial sensitivities in relation to knowledge management

organisational policies and procedures relating to the use of digital communication

security levels and filters for digital communications.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

industry applications/platforms for communicating digitally

relevant organisational policies and procedures

relevant workplace documentation and resources.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10