Assessment Requirements for BSBREL501 Build international client relationships

Release: 1

Assessment Requirements for BSBREL501 Build international client relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

establish a database of clients and document a strategy for communicating with these clients

build, maintain and improve relationships with international clients over time and keep a record of all communications

analyse, identify and apply culturally appropriate communication strategies with international clients

use feedback from international clients to review communication strategies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the characteristics of specific cultural groups

describe principles of communication theory, especially cross-cultural communication

identify sources of information about relevant cultural groups

explain some factors that contribute to culturally appropriate styles of communication

explain common barriers to communication and how to address them

outline processes for obtaining ongoing feedback from international clients.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development –international business field of work and include access to:

office equipment and resources

relevant workplace documents

feedback from clients

international business networks

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10