Assessment Requirements for BSBPRO301 Recommend products and services

Release: 1

Assessment Requirements for BSBPRO301 Recommend products and services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use appropriate sources to document accurate information about the organisation’s products and services

prepare and provide advice about products and services according to organisational requirements

evaluate promotional activities including consideration of:

whether promotional materials meet organisational requirements

actual costs against budget

customer feedback.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list authoritative sources of information about the organisation’s products and services

outline the organisation’s products and services

outline the policies and procedures that apply when providing advice or recommendations about products and services

list and describe organisational promotional activities

explain methods used to gather verifiable customer feedback about products and services

explain how and why customer feedback is analysed.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – product skills and advice field of work and include access to:

relevant organisational policies and procedures

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10