Assessment Requirements for BSBLIB511 Research and analyse information to meet customer needs

Release: 1

Assessment Requirements for BSBLIB511 Research and analyse information to meet customer needs

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 2.0.

Performance Evidence

Evidence of the ability to:

analyse information to ensure suitability to meet customer needs

apply knowledge of the organisation’s reference, research and general collections

apply knowledge of types and scope of databases and other accessible reference tools

define, locate, analyse and evaluate information

demonstrate effective interviewing, communication and negotiation with customers about information needs

efficiently and effectively respond to complex and varied information requests

demonstrate effective search techniques using a range of print and electronic information sources and tools

demonstrate working within time constraints that reflect industry practice and standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe scope and range of information sources available in print and electronic formats, including databases and technologies, such as current and emerging web applications

analyse various techniques for searching and retrieving information from a range of sources, including the internet and other electronic sources

compare and contrast strategies for obtaining information from external agencies or specialist organisations

describe a range of available delivery options for presentation of information resources

outline legal considerations relating to accessing information sources

define bibliographic standards

evaluate several reference sources and databases, both print and online

identify and describe protocols associated with culturally sensitive material, including Aboriginal or Torres Strait Islander cultural material.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Services field of work and include access to:

opportunities for interaction with others to reflect the communication and negotiation aspects of this unit

access to:

relevant policies and procedures documents

a range of information sources and information systems

special purpose tools, equipment, materials and industry software packages.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10