BSBLIB201 Assist with circulation services

Release: 1

BSBLIB201 Assist with circulation services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 2.0.

Application

This unit describes the skills and knowledge required to process loan transactions and respond to circulation and lending enquiries from customers.

It applies to individuals working under supervision within established policies and procedures, in frontline library and information services roles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Library – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Provide information to customers	1.1 Provide current and accurate information to customers, using circulation and lending systems and procedures 1.2 Assist customers with basic enquiries 1.3 Develop own expertise in relation to information and use of self-service systems in libraries 1.4 Respond to customer enquiries promptly or refer to appropriate persons
2 Process loan transactions	2.1 Check and process customer registration details according to organisational procedures 2.2 Complete transactions according to circulation services policies and procedures and customer service standards 2.3 Deal with competing demands for service tactfully and helpfully 2.4 Complete checking and processing of material according to organisational requirements
3 Process financial transactions	3.1 Conduct financial transactions according to organisational procedures 3.2 Balance income to receipts 3.3 Note irregularities and take appropriate action promptly

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1, 2.2, 2.4, 3.1	Interprets, consolidates and checks completeness and accuracy of information and data
Writing	1.1, 2.1, 2.2, 2.4, 3.3	Produces familiar text types using simple vocabulary, grammatical structures and conventions
Oral Communication	1.1, 1.2, 1.4, 2.3	Selects and uses appropriate words to establish and maintain effective spoken communication with customers and colleagues
Numeracy	3.1-3.3	Performs mathematical calculations to accurately process payments
Navigate the world of work	1.1, 1.3, 1.4, 2.1, 2.2, 2.4, 3.1	Develops and maintains own knowledge of circulation and lending systems relevant to job role Understands roles and responsibilities and makes basic decisions on work completion parameters Seeks clarification or assistance when required
Interact with others	1.1, 1.2, 1.4, 2.3	Follows accepted communication practices and protocols, adjusting personal communication style in response to work context and customer needs
Get the work done	1.4, 2.2, 2.3, 3.1-3.3	Makes low-impact decisions around immediate, clearly defined tasks Automatically implements standard procedures for routine decisions in response to familiar problems Uses digital technology for basic reading, recording and searching information, and for communications following routine procedures

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBLIB201 Assist with circulation services	CULINS201A Assist with circulation services	Updated to meet Standards for Training Packages Unit moved from Library, Information and Cultural Services Training Package to Business Services Training Package.	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10