Assessment Requirements for BSBFLM312 Contribute to team effectiveness

Release: 1

Assessment Requirements for BSBFLM312 Contribute to team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

discuss and clarify goals and responsibilities with a team of people

apply management and communication skills with a range of people that:

provides direction and leadership

assists individuals to achieve goals

motivates and builds team cohesion

fosters contribution of and respect for ideas

apply techniques for resolving problems within organisational and legislative requirements

communicate effectively with management including escalating problems outside own area of responsibility

manage communication of information to, and between, the team.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list organisational goals, objectives and plans that relate to the team

identify legislation, regulations, standards or codes of practice that may impact team performance and outcomes

describe the organisational structure with reference to the organisational chart

describe options for addressing performance issues in the organisation

explain the principles and techniques of:

group dynamics and processes

motivation

negotiation

explain why considering individual behaviour and differences is important to a manager.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

relevant workplace documentation and resources

relevant legislation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10