Assessment Requirements for BSBFLM309 Support continuous improvement systems and processes

Release: 1

Assessment Requirements for BSBFLM309 Support continuous improvement systems and processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

perform actions to support continuous improvement including:

using work performance to identify improvement

adjusting plans to reflect changes

communicating effectively with all stakeholders

using technology to monitor operational progress

applying suitable recordkeeping processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain principles and techniques relating to:

continuous improvement systems and processes

benchmarking

best practice

describe the benefits of continuous improvement

list quality approaches which the organisation may implement

explain methods that can be used in continuous improvement

outline barriers to continuous improvement

explain recording, reporting and recommendation processes to facilitate continuous improvement applied within the organisation.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others

business technology.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10